Latest / The Chief Customer Officer Podcast
EP038: Software Is Free
Jeff just shipped an internal CS platform to his team at Junction, imposter syndrome and all. He and Jay unpack what it means when software is effectively free: CS teams prototyping features before product gets to them, ops becoming the AI team, and why every agent needs an interface that isn't a chat window.
KEY TAKEAWAYS
Ship before it's perfect: Get the tool in people's hands. Broken things surfaced fast, and cross-functional ideas followed.
Software is the new spreadsheet: Nobody is self-conscious showing execs a spreadsheet. Custom apps are heading the same way.
Prototype the roadmap…
The skinny
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