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SAP's Ritu Bhargava on SAP's AI-Powered CX Strategy | Cloud Wars Live
AI, Industries, and Customer Experience
The Big Themes
Unified SAP strategy: SAP strategically integrates Customer Experience (CX) and Industries, leveraging its status as a big enterprise with 400,000+ global customers. Its unique approach of combining strengths offers comprehensive tools from supply chain to enterprise resource planning (ERP) for a seamless, industry-focused experience for a diverse customer base.
Retail evolution: The retail space is evolving into a combination of multiple industries, with a focus on providing a smooth, connected experience for customers from discovery to…
The skinny
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