Latest / Personal Injury Mastermind w/ Chris Dreyer
369. Why Your Clients Call So Much and How To Fix It w/ Manny Griffiths, Hona
When a client feels in the dark, your team pays for it. Missed updates turn into surprise calls, disrupted workflows, and demands that lack the real story of treatment. Hona Co-Founder & CEO Manny Griffiths breaks down why client uncertainty is an invisible cost center, and how structured updates, pain journaling, and consistent communication can protect your team’s time and strengthen damages.
You’ll learn:
How weekly pain journals turn missed moments into real settlement value
Where case management systems fall short on client-facing communication
How firms are using Hona to unify phone…
The skinny
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