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Day 142 - The TA's guide to Upselling & Cross-Selling
In Day 142 of the Travel Agency in a Year podcast, Rachel K covers the topics of upselling and cross-selling, emphasizing the difference between the two and the importance of a personalized value-based approach. She also delves into the do's and don'ts of upselling and cross-selling, along with practical cross-selling tips and strategies.
Takeaways
Upselling vs. Cross-selling
Personalized value-based approach
Chapters
00:00 Understanding Upselling and Cross-selling
09:07 Do's and Don'ts of Upselling and Cross-selling
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.