Latest / Becker’s Healthcare Podcast / Bringing AI from Idea to Impact in Healthcare with Nishith Khandwala
Transcript
- 0:02- There's a small circle of people who truly
- 0:04- understand what it takes to lead a health
- 0:05- system right now. The decisions are enormous.
- 0:08- The variables are constantly shifting, and the stakes
- 0:11- of getting a call wrong don't stay contained.
- 0:14- That's not a complaint. It's a structural reality.
- 0:17- And it's why the most effective c suite
- 0:19- leaders are deliberate about where they go to
- 0:21- pressure test their thinking.
- 0:22- Becker's fourteenth annual CEO and CFO roundtable
- 0:26- brings together more than 1,500
- 0:28- executive level attendees
- 0:30- and nearly 400 speakers for four days built
- 0:32- around growth, financial sustainability,
- 0:35- workforce strategy, and the leadership questions that don't
- 0:38- have easy answers.
- 0:39- Join us November second through the fifth in
- 0:41- Chicago.
- 0:42- For the agenda and event details,
- 0:45- visit beckershospitalreview.com
- 0:47- and click on the events tab in the
- 0:49- upper right.
- 0:50- This is Scott Becker with the Becker's Healthcare
- 0:53- Podcast.
- 0:54- I'm thrilled today to be joined by an
- 0:56- absolutely brilliant
- 0:57- entrepreneur
- 0:59- health care founder.
- 1:00- We're joined today by Nish Kandwala.
- 1:03- And Nish is the CEO and the cofounder
- 1:05- of Bunker Hill Health.
- 1:07- We're gonna talk about what Bunker Hill does,
- 1:10- about Nish's Stanford
- 1:12- background, and and a lot more.
- 1:15- Nish, can you take a moment and tell
- 1:16- us a little bit about yourself, a little
- 1:18- bit about Bunker Hill Health, and how you
- 1:20- got to the spot of founding this company,
- 1:23- that's been funded by some of the most
- 1:25- well known venture capital funds in the universe.
- 1:28- Talk about how you got here and about
- 1:30- yourself and about Bunker Hill Health.
- 1:32- Sounds wonderful.
- 1:34- Thanks for having me, Scott. For the audience,
- 1:37- my name is Nish. I am the CEO
- 1:39- and cofounder of Bunker Hill, as Scott mentioned.
- 1:42- I was previously a student at Stanford working
- 1:45- in the AI for medicine labs over there,
- 1:48- where
- 1:49- a lot of my work was actually focused
- 1:51- on building different AI algorithms for different use
- 1:54- cases in health care. We worked very closely
- 1:56- with physicians
- 1:58- and the school of medicine, and we would
- 1:59- build some just absolutely wonderful algorithms
- 2:02- that would drive better patient care.
- 2:05- And
- 2:06- at some point, we had this realization that
- 2:09- we had built so many algorithms
- 2:11- that seemed to work,
- 2:13- but we hadn't actually gotten any of them
- 2:15- deployed.
- 2:16- That it seemed like there was a lot
- 2:19- of buzz around AI, but when the Jabram
- 2:22- hit the road, we didn't actually see many
- 2:24- of them eventually get deployed.
- 2:26- And so we got really worried about this
- 2:28- because the whole point of this is to
- 2:31- not just publish papers, it's to actually
- 2:33- drive better patient care, drive better operational efficiencies,
- 2:37- and we were just not seeing that translation
- 2:39- happen.
- 2:40- And we also saw
- 2:42- that this problem was only gonna get worse
- 2:46- with large language models. When I was a
- 2:48- student, large language models weren't a thing, so
- 2:50- it actually took us three to six months
- 2:52- to build a model
- 2:54- for a given use case. But now with
- 2:56- large language models, you could build those models
- 2:58- even faster. You could build those use cases
- 3:00- even faster. But that problem of a lot
- 3:03- of potential but not so much actually live
- 3:06- in production use, that problem only got exacerbated.
- 3:09- So we spun out Bunker Hill with the
- 3:11- sole goal of bringing
- 3:13- AI from
- 3:14- people's might ideas and bringing them into a
- 3:17- clinical practice and into production use.
- 3:20- Since then, we are now live with over
- 3:22- 30 different health systems and have raised around
- 3:25- $60,000,000
- 3:26- from some of the best venture capitalists like
- 3:28- Sequoia Capital and Khosla Ventures.
- 3:31- Take a second, Don. Give the audience a
- 3:33- sense. You're working with 60 different health systems.
- 3:36- Mhmm. Give us a sense of what Bunker
- 3:38- Hill Health actually does. What do you folks
- 3:40- do so people could just get that much
- 3:42- of a clearer sense to that? Of course.
- 3:44- So we are an AI agent platform, and
- 3:46- it's a way for clinical and operational teams
- 3:49- within health systems to build AI agents that
- 3:53- end up doing the work end to end.
- 3:55- So today, you know, you everyone has a
- 3:57- lot of ideas around how they might want
- 3:59- to use chat g p t, for example,
- 4:01- in their day to day work within the
- 4:03- health system, whether that's for something like enabling
- 4:06- care pathways on the clinical side to something
- 4:09- like helping with,
- 4:10- triaging patients in a referral queue for patient
- 4:13- access to something on the prior auth side
- 4:15- to something on the registry data abstraction side.
- 4:17- There are so many of these use cases,
- 4:20- but we have found that health systems struggle
- 4:22- to actually get those ideas about how
- 4:25- technologies like chat g p t can enable
- 4:27- with those use cases actually live into production
- 4:30- use. So what we have built is this
- 4:32- platform. We call it Carebricks,
- 4:34- and it's a way for clinical and operational
- 4:36- teams to work with us or to build
- 4:38- them by themselves by taking our platform and
- 4:41- building AI agents that end up doing the
- 4:43- work end to end. Each of these use
- 4:45- cases that I mentioned and many more,
- 4:48- you can probably distill them down to three
- 4:50- components.
- 4:51- There is one component where you need to
- 4:53- get access to data from multiple systems of
- 4:55- record.
- 4:56- Think
- 4:57- EHR. Think ERP. Think other sources of records
- 5:00- like clinical guidelines, payer policies, things like that.
- 5:04- That's one component.
- 5:05- Another component is that of actually running the
- 5:08- large language models on top of,
- 5:10- that data, and then you have a final
- 5:12- component of actually taking actions
- 5:15- on top of the output of AI. This
- 5:16- is things like writing back to the EHR,
- 5:20- things like sending patients' messages or physicians' messages.
- 5:23- And so this platform
- 5:25- allows
- 5:26- clinical and operational leaders to arrange
- 5:29- and sort of and
- 5:30- assemble
- 5:31- these components,
- 5:32- these bricks as we call them, a bit
- 5:34- that's where the name Carebricks comes from, to
- 5:36- assemble these bricks
- 5:38- in a way that we can help automate
- 5:40- many of those clinical and operational use cases.
- 5:44- And take a moment, Nish, on how do
- 5:46- systems work with you?
- 5:48- Who internally
- 5:49- works with your platform?
- 5:52- How much help do they get from your
- 5:54- team?
- 5:55- How does this work in practice?
- 5:58- Does the team internally have to be all
- 6:00- software engineers?
- 6:02- Or or or how does this work with
- 6:04- the people at the system
- 6:06- so to make this usable for the system
- 6:08- without them having to all be computer engineers?
- 6:10- Or do they?
- 6:11- Yeah. No. That's a great question. So we
- 6:13- think that this is actually a great time
- 6:16- to make an operational change as well. So
- 6:18- we partner when we work with the health
- 6:20- system, we are typically working with,
- 6:23- someone like a chief AI officer or a
- 6:25- chief medical officer where we partner very closely
- 6:28- with them to have Carebricks become their AI
- 6:30- platform.
- 6:31- And we create this governance structure when when
- 6:34- when there are new use cases
- 6:36- that are coming from the grassroots or when
- 6:38- we introduce new use cases that we have
- 6:41- found, that receive a lot of love at
- 6:43- other health systems.
- 6:44- The chief AI officer, the chief medical officer
- 6:47- is able to do a very quick sniff
- 6:49- test and see if that is of interest
- 6:51- to their organization.
- 6:52- And if that use case does pass that
- 6:54- sniff test,
- 6:55- then the chief AI officer
- 6:57- introduces
- 6:59- us to the problem owners, those use case
- 7:01- owners at their health system. And then our
- 7:04- forward deployed team works very closely
- 7:08- with the subject matter experts, those problem owners,
- 7:11- to rapidly build AI agents that help them
- 7:13- for their particular problem. And so to give
- 7:16- you a very concrete example,
- 7:18- from the first time we meet with a
- 7:19- problem owner or subject matter expert at a
- 7:22- hospital
- 7:23- to going live, it takes about two to
- 7:25- six weeks end to end, for a net
- 7:28- new use case. And so we don't expect
- 7:31- the health system to have any engineers
- 7:33- responsible for this. We just, expect that we
- 7:36- will have a collaboration
- 7:38- where our team can rapidly build these AI
- 7:40- agents on our platform for those use cases.
- 7:43- And what does your forward deployed team look
- 7:46- like? Yeah. Because that's so critical, that intersection
- 7:49- with the with the client hospital. Because we
- 7:52- see so many people that have great technology.
- 7:54- But if you don't have that deployment team
- 7:56- that's really working hand in hand, it it's
- 7:59- almost what you talked about originally when you
- 8:01- were back in the day, a graduate student
- 8:03- at Stanford. Yeah. And people had ideas, but
- 8:05- they weren't really getting put to work. Talk
- 8:07- about that integration with the forward deployed team
- 8:09- to make this
- 8:11- as useful as possible.
- 8:12- Yeah. I think our forward deployed team is
- 8:15- incredibly curious
- 8:16- and is very willing to be collaborative.
- 8:19- And so to give you an idea, our
- 8:21- VP of forward deployed,
- 8:23- he has a background in consulting as well
- 8:25- as in start ups. He studied applied math
- 8:28- at Brown University.
- 8:29- And when he was the only forward deployed,
- 8:33- lead that we had,
- 8:35- he would, you know, fly out to the
- 8:37- health systems that we partner with, meet with
- 8:40- the stakeholders, the problem owners. And just if
- 8:42- they are already doing a process, but just
- 8:45- manually,
- 8:46- we would observe what they're doing, shadow them,
- 8:48- and try to basically mimic that workflow on
- 8:51- our platform, obviously, in a more automated way.
- 8:54- Or if it's a process
- 8:56- that they haven't the health health system hasn't
- 8:58- implemented yet but is interested in doing so,
- 9:01- then it's a long form conversation that we
- 9:03- have and then very close iteration and collaboration
- 9:06- on it as we go live with that
- 9:08- use case.
- 9:09- How much is the use of AI accelerating
- 9:12- in health systems today? What do you sort
- 9:14- of see now,
- 9:15- use cases? And over the next three to
- 9:17- five years, where you sort of seeing the
- 9:19- most interest
- 9:20- in in in how are things accelerating or
- 9:22- cascading?
- 9:24- So I think of use cases actually in
- 9:27- the form of, like, a Maslow's hierarchy of
- 9:29- needs at a health system,
- 9:31- where you have your base foundational needs that
- 9:33- need to be met. And then as you
- 9:35- go towards the top of the pyramid, you
- 9:37- hit those enlightened use cases that are very
- 9:40- cool, that are very awesome. They make a
- 9:42- lot of sense from an ROI perspective,
- 9:44- but they are not foundational in the nature.
- 9:47- So, like, an example of a foundational use
- 9:49- case would be, oh, wow. With the new
- 9:52- HR one bill,
- 9:54- the definition of who is considered a Medicaid
- 9:57- patient is about to change,
- 9:59- and our hospital
- 10:01- might now have a lower percentage of Medicaid
- 10:03- patients,
- 10:05- than what is required to be eligible for
- 10:07- three forty b discounts.
- 10:09- And suddenly, you are at risk as a
- 10:12- hospital of losing tens, if not hundreds, of
- 10:14- millions of dollars,
- 10:16- that are afforded by the three forty b
- 10:18- program. And so that is like a foundational
- 10:20- need. It is very difficult to care about
- 10:23- other things when you have such a foundational
- 10:25- need that is unmet. So that will be
- 10:27- a great use case to anchor our collaboration
- 10:30- on where you could have an AI agent,
- 10:32- for example,
- 10:33- looking at every patient that is underinsured or
- 10:36- uninsured,
- 10:37- seeing which of those patients would actually be
- 10:39- eligible for Medicaid,
- 10:40- and getting them enrolled with the help of
- 10:42- some assistance,
- 10:43- for example. So I think of these use
- 10:46- cases as these are, like, the foundational use
- 10:48- cases at the base of the Maslow's hierarchy
- 10:51- pyramid, and then you have use cases at
- 10:53- the very top that are, like, you know,
- 10:55- incredibly frontier care pathways that you have in
- 10:58- mind. Like, at the for example, at the
- 11:00- Cleveland Clinic, an example of a frontier use
- 11:02- case is one where they are doing trials
- 11:05- to understand if patients with moderate aortic stenosis
- 11:08- would benefit from from earlier intervention, for example.
- 11:12- And so they are very interested in a
- 11:14- care pathway specifically
- 11:16- for a frontier care pathway like that, and
- 11:19- that would be an AI agent that helps
- 11:21- with patient navigation and follow-up, for example. And
- 11:24- so I think of it in terms of
- 11:25- when we partner with the health system, we
- 11:28- want to get a few use cases that
- 11:30- cover the foundation, a few use cases that
- 11:33- span across that pyramid going all the way
- 11:35- up to the sort of, the top of
- 11:37- the the top of the pyramid into the
- 11:39- enlightened use cases.
- 11:41- Thank you. Absolutely fascinating. They go up the
- 11:43- Maslow's hierarchy type of perspective, breaking it down
- 11:46- to what's foundational versus what's frontier, what's absolutely
- 11:48- needed versus what's nice to have or next
- 11:50- level. Exactly. Talk a little bit about what
- 11:53- are you most focused on and excited about
- 11:56- this next coming year
- 11:58- both in in your work with your health
- 12:00- systems, your work with your team, your work
- 12:02- with your
- 12:03- venture capital funds? What what are you most
- 12:05- excited about and focused on as you as
- 12:07- you work for the next six to twelve
- 12:08- months?
- 12:10- I think it's two things. The first one
- 12:13- is actually something that I hope we can
- 12:15- develop as an ecosystem
- 12:16- as a whole,
- 12:18- and that is how do you actually
- 12:21- look at AI as an a as a
- 12:23- as an enterprise strategy? What I mean by
- 12:25- this is, you know, as we think about
- 12:28- how we even want to make a business
- 12:30- model around
- 12:31- our platform,
- 12:32- you know, one approach would have been to
- 12:35- sort of charge use case by use case.
- 12:38- But I can tell you that it creates
- 12:40- a lot of friction when every time there's
- 12:42- a new use case in mind,
- 12:44- you have to go back to the legal
- 12:46- team, negotiate a price point, get that down,
- 12:48- and that sort of creates a,
- 12:51- you know, loss of momentum over several months
- 12:54- as an example. So that's, like, you know,
- 12:55- a business model that is not really what
- 12:57- we really appreciate because it really reduces
- 13:00- the the sort of how much you can
- 13:02- use AI for different use cases. So where
- 13:04- we are converging towards and we were where
- 13:06- we would love to develop this ecosystem towards
- 13:09- is thinking of AI similar to how you
- 13:12- think of electricity.
- 13:13- Just like when you use electricity,
- 13:16- you pay for watts,
- 13:18- for every unit of consumption, in a similar
- 13:20- way, we hope that
- 13:22- the ecosystem start starts pricing AI similar to
- 13:25- electricity
- 13:26- where you pay for tokens of consumption
- 13:28- instead of,
- 13:30- instead of on a per use case basis.
- 13:32- What that will result in is this rapid
- 13:35- explosion of usage of AI within a health
- 13:38- system where you can go from, you know,
- 13:40- zero to twenty, thirty plus use cases without
- 13:43- having to constantly think about, oh, wow. We
- 13:46- need to go back to the legal team
- 13:47- again and again. So that's the first thing
- 13:49- that I'm really focused on, which is how
- 13:51- can we shape this ecosystem to view AI
- 13:54- similar to electricity as opposed to a host
- 13:57- of point solutions.
- 13:59- That's number one. And number two is actually
- 14:02- around this the speed at which AI itself
- 14:05- is improving and what capabilities it affords actually
- 14:08- unlocks a whole host of use cases that
- 14:11- previously were just not possible. So what I
- 14:13- am focused on internally within the company is
- 14:16- over the course of the last six months,
- 14:18- AI has progressed so much with new technologies
- 14:21- or new capabilities like computer use. How do
- 14:24- we capture those advanced capabilities in unlocking even
- 14:27- more use cases
- 14:28- with our for our partners and unlocking even
- 14:31- more value creation with them. And so those
- 14:33- are the two things that I'm really focused
- 14:35- on. One is viewing AI's electricity,
- 14:38- and two is how do we keep up
- 14:40- with the pace of the broader,
- 14:42- inherent AI development that's going on.
- 14:45- You've had a chance over the last few
- 14:48- years to work with some of the highest
- 14:50- end venture capital names in the world,
- 14:53- Sequoia,
- 14:54- Khosla Ventures, and so forth.
- 14:56- Give people just some quick insight as to
- 14:59- what it's like to work with those
- 15:02- funding sources, those people. What is it like?
- 15:05- I mean, you're dealing with really bright people.
- 15:07- Yes. How do you connect with them?
- 15:10- Any thoughts or advice about
- 15:12- people working with funds like that? Yeah. No.
- 15:15- No. That's a that's a great point. So
- 15:17- even at Sequoia, we work with Alfred Lin,
- 15:20- who is the head of the Sequoia
- 15:22- team. And at and at Khosla, we work
- 15:24- with Vinod Khosla himself. He is,
- 15:27- obviously,
- 15:28- an entrepreneur of of our generation.
- 15:31- And
- 15:33- so what I'm the reason I shared this
- 15:35- is because
- 15:36- those two guys, they have nothing left to
- 15:38- prove.
- 15:39- So when they think about investing in the
- 15:41- future, investing in companies,
- 15:43- they are not trying to think of, oh,
- 15:45- how can I make a quick buck? They
- 15:47- are thinking about this in the sense of
- 15:49- how can we invest in ideas, in companies,
- 15:51- in founders, in teams
- 15:53- that can really change the shape of a
- 15:55- ginormous industry.
- 15:57- And that's how they are looking at us.
- 15:58- So when they invested in us, when we
- 16:01- were chatting with them and we continue to
- 16:03- work with them,
- 16:04- where they were coming from is, look, today,
- 16:07- health care is usually criticized to be the
- 16:09- last industry to adopt new technologies,
- 16:12- and we have always criticized health care to
- 16:15- be one where things are not nimble, things
- 16:17- take a lot of time. And how they
- 16:19- see Bunker Hill, how they see our platform
- 16:21- Carebricks,
- 16:22- is actually a way to make health care
- 16:24- more iterable.
- 16:25- How can you make it such that the
- 16:27- cost of iteration
- 16:29- reduces down close to zero as possible? How
- 16:31- can you make it such that the speed
- 16:33- of iteration,
- 16:34- in health care increases as much as possible
- 16:37- so that when you have a new idea,
- 16:40- it does not take half a decade or
- 16:42- a decade to get that into widespread use,
- 16:44- that you can make it a lot more,
- 16:47- sooner and you can do it in a
- 16:48- way that feels very nimble and that feels
- 16:51- very,
- 16:52- very fast and safe. And so they think
- 16:55- of that as if Bunker Hill can do
- 16:56- that, it unlocks a whole host of value
- 16:59- creation for the entire world. And so that's
- 17:01- why they started working with us and we
- 17:04- continue to work very closely with them.
- 17:07- And what you know, unlike
- 17:09- potentially other investors that that we that we
- 17:11- know,
- 17:12- where they encourage us to to do is
- 17:15- what they encourage us to do is to
- 17:16- actually swing big, which is don't make compromises
- 17:20- just so that you can have a a
- 17:23- quick win or, you know, a short term
- 17:25- win as opposed to compromising for the larger
- 17:27- vision. Take bigger risks. Go bigger.
- 17:30- We are here, you know, we are here
- 17:32- to support your grand vision. And so I
- 17:34- think I feel very privileged in the sense
- 17:36- that these investors are these partners we know
- 17:40- than Alfred are really able to push us
- 17:41- to think big. And, of course, you know,
- 17:44- they just come with tons of experience about
- 17:46- how to build
- 17:48- enormous companies. Like, Sequoia obviously invested in Apple,
- 17:51- Google, Airbnb, DoorDash, and Khosla was one of
- 17:54- the first investors in OpenAI.
- 17:56- They have seen how big companies get built,
- 17:59- and and they they really help us make
- 18:00- sure that we can learn from how those
- 18:03- companies got built.
- 18:05- That's fascinating. I mean, it's it's so many
- 18:07- people at the end of the day, I
- 18:08- count myself as one of them, are more
- 18:10- incrementalist
- 18:11- than thinking big people. Mhmm. How does that
- 18:14- translate from I mean, you're you're obviously
- 18:17- brilliant person,
- 18:18- straight a's at Stanford in a graduate program,
- 18:21- you know, double Stanford graduate.
- 18:23- How do you train your mind and work
- 18:25- with people to think big
- 18:27- versus looking at the next thing? How do
- 18:30- you how do you sort of combine those
- 18:31- two thoughts,
- 18:32- short and big, small and long term, big
- 18:35- thinking?
- 18:36- How how do you sort of do that
- 18:38- as a a founder, entrepreneur,
- 18:40- CEO, leader?
- 18:42- How do you evolve to do that to
- 18:44- do that well? Is is that something that
- 18:45- you evolve into or that naturally you see,
- 18:48- or how do you look at that? That
- 18:49- is such a great question.
- 18:51- You know, I I think that
- 18:54- we see this in our ecosystem too. I
- 18:57- think there's a school of thought where it's
- 18:59- like AI has
- 19:01- enormous potential
- 19:02- for health care,
- 19:04- but it also comes with a lot of
- 19:06- risks.
- 19:07- So we gotta get everything right
- 19:10- on the first try, and we gotta make
- 19:12- it such that the first time we do
- 19:13- it, it's correct and we can execute on
- 19:16- that. I think that that's a recipe for
- 19:19- failure, especially
- 19:21- when this is such a new industry and
- 19:23- it's such a fast moving industry.
- 19:25- Like, none of us here, no one in
- 19:27- this world
- 19:28- can claim that, oh, we have five years
- 19:31- or ten years of experience
- 19:33- deploying AI
- 19:35- because that AI in its current form did
- 19:37- not even exist
- 19:39- more than a couple of years ago. And
- 19:40- so I think it's important to almost take
- 19:43- a step back and be self aware
- 19:46- that we are not gonna get everything right
- 19:48- as an industry
- 19:49- on day one
- 19:50- despite
- 19:51- the potential for AI being so huge.
- 19:54- And when you have that sort of awareness,
- 19:58- what that almost translates to is that you've
- 20:01- gotta set up yourself in a way
- 20:04- where not everything feels like a one way
- 20:06- door.
- 20:07- Not everything feels like a three to five
- 20:09- year commitment when you know it's risky. Not
- 20:12- everything feels like a huge gaping hole in
- 20:15- your p and l.
- 20:16- It should
- 20:18- feel like
- 20:19- the stakes are low. It should feel
- 20:21- like it's the cost of iteration is lower.
- 20:24- And so
- 20:25- where I like to sort of think about
- 20:27- this, not just in terms of our platform,
- 20:29- but also internally,
- 20:31- is how can we make the cost of
- 20:33- making mistakes as little as possible?
- 20:35- How can we make the cost of iteration
- 20:37- as little as possible? How can we increase
- 20:39- the speed of iteration?
- 20:41- And when you have that,
- 20:43- what that results in is that you make
- 20:46- very quick strides
- 20:47- towards your ultimate vision.
- 20:49- I think you'd you'd dream big, but then
- 20:52- you know where you are today as an
- 20:54- industry, and then you have a actual path
- 20:57- that you can chart from where you currently
- 20:59- are to where you want to be and
- 21:01- where you see the potential being. And you
- 21:03- make it such that you can take small
- 21:05- steps quickly,
- 21:07- iterate,
- 21:08- backtrack if it doesn't work, and continue
- 21:11- to move towards
- 21:12- that end state. And so I think it
- 21:14- ultimately just boils down to how can we
- 21:17- make it such that you can iterate as
- 21:18- rapidly as possible.
- 21:21- No. And I and I love that perspective
- 21:23- on thinking. So I'm I'm very much an
- 21:25- incrementalist,
- 21:26- an iterative type person,
- 21:28- and and and, like, I you know, if
- 21:29- I'm writing something, it's gonna go through 10
- 21:31- drafts till I get it to where I
- 21:32- want it to be. And one of the
- 21:34- worst things that a hiring manager could do
- 21:36- at one of the companies I work with
- 21:38- is get scared of hiring because they've not
- 21:40- hit it perfectly.
- 21:42- Because, like, I don't want people to get
- 21:44- gun shy because they missed on a hire,
- 21:45- but they don't hire the next hire. That
- 21:48- life and almost everything we do is a
- 21:49- work in process. I mean, one of the
- 21:51- things you point to is the epics of
- 21:52- the world, the apples of the world, and
- 21:54- one of the things they've gotten very right
- 21:56- is its constant improvement. It it is minimum
- 21:59- viable and then constant improvement.
- 22:01- And what was Apple
- 22:03- fifteen years ago is so different than their
- 22:06- operating system today. And the same thing with
- 22:08- Epic, it was very much an an incremental
- 22:11- incremental type of effort going big, but realizing
- 22:14- it's a work in process constantly and it
- 22:16- never stops. And that seems to mirror some
- 22:18- of the thinking that you have.
- 22:20- Yeah. You'd look at the first iPhone that
- 22:22- was released
- 22:23- to the 17 Pro Max right now,
- 22:26- and you see that there's just been, you
- 22:28- know, decades of innovation that has been,
- 22:31- that has been born through through its cycles
- 22:33- of iteration.
- 22:35- Really fascinating.
- 22:36- Nish, I wanna thank you for joining us.
- 22:39- Again, Nish Kanwala,
- 22:41- CEO, cofounder of Bunker Hill Health,
- 22:44- one of the smartest people that I get
- 22:45- to visit with and talk to. What a
- 22:48- pleasure to visit with you, Nish, and I
- 22:49- look forward to visiting with you some more,
- 22:51- and and continued good luck in your journey
- 22:53- and what you're doing. Just fantastic. Thank you
- 22:55- so much, Scott. Really nice.