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EP028: The Sticky Note Audit
Jay Nathan and Jeff Breunsbach break down an exercise Jeff ran with his CS team offsite—sorting every activity into keep, start, automate, delegate, or cut. Plus reverse roadmap reviews, cutting 50% of check-in calls, and the self-hosted agent platform Jeff's building with Buzz.
KEY TAKEAWAYS
Five Buckets: Jeff's team sorted last week's activities into keep/start/automate/delegate/cut. Only a small share landed in "keep it"—50-60% moved elsewhere.
The Defensiveness Trap: CS teams over-claim "keep it" because giving something up feels like losing relevance. Anchoring to revenue cuts through…
The skinny
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