How Pulse Sent a Crew Halfway Around the World for Its Customers | Pulsecast S2:E38
What happens when a company flies a service crew halfway around the world for its customers? Tony Lewis, Director of Manufacturing at Pulse PEMF, takes us inside POGA, Pulse's mission to service machines across Australia and New Zealand.
In this episode, Tony breaks down:
▶ What POGA actually stands for and why Pulse chose to put boots on the ground instead of relying on customers shipping machines back to the US
▶ The operational reality behind the mission: coordinating departments, sourcing the right tools and parts, and building out the infrastructure needed to service machines overseas
▶…
The skinny
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