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CFPB Complaints, Enforcements, & Navigating New Compliance Challenges
Facing another record-breaking year of consumer complaints in 2023, the consumer finance industry faces a pivotal crossroads. This surge, along with intensified rulemaking and enforcement activities from the CFPB, signals unprecedented regulatory and compliance pressures.
Today's episode is part one of a discussion featuring CFPB alumni Gary Stein and Melissa Baal Guidorizzi, where they discuss:
Consumer complaint trends in 2023 and factors that led to the record volume
Leveraging consumer complaint data for internal compliance processes
Recent enforcement action numbers and the impact they…
The skinny
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