Latest / The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX
#715: Increasing speed to insights with Sid Banerjee, Medallia
What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time.
Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence.
About Sid Banerjee
Sid Banerjee on…
The skinny
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