Latest / Outside the Box with Asendia USA: The International e-Commerce Podcast / 28: Shipping Beyond the Mainland: Logistics Insights with Chas Gorham

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28: Shipping Beyond the Mainland: Logistics Insights with Chas Gorham · Outside the Box with Asendia USA: The International e-Commerce Podcast

• 0:00
  So
• 0:00
  we
• 0:00
  provide
• 0:00
  shipping
• 0:01
  to
• 0:01
  Alaska,
• 0:02
  Hawaii,
• 0:03
  Puerto
• 0:03
  Rico,
• 0:03
  APFO
• 0:05
  and
• 0:05
  US
• 0:05
  territories.
• 0:06
  So
• 0:07
  we
• 0:07
  sort
• 0:07
  freight
• 0:08
  here
• 0:08
  at
• 0:08
  our
• 0:08
  sort
• 0:08
  centers
• 0:09
  in
• 0:09
  the
• 0:09
  us
• 0:10
  we
• 0:10
  fly
• 0:10
  them
• 0:10
  every
• 0:11
  day
• 0:11
  to
• 0:11
  our
• 0:11
  locations
• 0:12
  in
• 0:12
  Alaska,
• 0:12
  Hawaii,
• 0:13
  Puert
• 0:13
  Rico
• 0:13
  and
• 0:14
  then
• 0:14
  get
• 0:14
  them
• 0:14
  delivered
• 0:14
  with
• 0:15
  our
• 0:15
  partnership
• 0:15
  through
• 0:15
  the
• 0:16
  post
• 0:16
  office.
• 0:16
  Step
• 0:16
  into
• 0:17
  the
• 0:17
  future
• 0:17
  with
• 0:17
  shipping
• 0:18
  Smart.
• 0:18
  Outside
• 0:19
  the
• 0:19
  box
• 0:19
  is
• 0:20
  where
• 0:20
  the
• 0:20
  journey
• 0:20
  starts.
• 0:21
  From
• 0:21
  borders
• 0:21
  to
• 0:21
  buyers,
• 0:22
  we
• 0:22
  break
• 0:22
  it
• 0:22
  down
• 0:22
  fast.
• 0:23
  Nick
• 0:23
  and
• 0:23
  Jason
• 0:24
  deliver
• 0:24
  knowledge
• 0:24
  that
• 0:25
  lasts.
• 0:25
  Insight,
• 0:26
  innovation.
• 0:26
  Wherever
• 0:27
  your
• 0:27
  brand
• 0:27
  goes,
• 0:28
  we'll
• 0:28
  guide
• 0:28
  your
• 0:29
  growth
• 0:29
  so
• 0:29
  your
• 0:29
  global
• 0:29
  reach
• 0:30
  flows.
• 0:30
  Tune
• 0:31
  in,
• 0:31
  lean
• 0:31
  in
• 0:31
  unless
• 0:32
  unlocked
• 0:32
  away.
• 0:33
  aAGoutsidethebox
• 0:34
  withAsen
• 0:16
  diaUSA
• 0:35
  Welcome
• 0:36
  back
• 0:36
  to
• 0:36
  Outside
• 0:37
  the
• 0:37
  Box
• 0:37
  with
• 0:37
  Asendia
• 0:38
  USA
• 0:38
  podcast.
• 0:39
  I
• 0:39
  am
• 0:39
  Nick
• 0:39
  Agnetti,
• 0:40
  one
• 0:40
  of
• 0:40
  your
• 0:40
  co
• 0:40
  hosts
• 0:41
  with
• 0:41
  my
• 0:41
  other
• 0:41
  co
• 0:41
  hosts
• 0:41
  Jason
• 0:42
  Rowland.
• 0:42
  Hey
• 0:42
  everybody,
• 0:43
  welcome
• 0:43
  back.
• 0:43
  We
• 0:44
  have
• 0:44
  a
• 0:44
  very
• 0:44
  special
• 0:44
  guest
• 0:45
  today,
• 0:45
  back
• 0:45
  for
• 0:46
  a
• 0:46
  second
• 0:46
  time
• 0:46
  on
• 0:47
  the
• 0:47
  world
• 0:47
  famous
• 0:48
  podcast,
• 0:48
  Chas
• 0:48
  Gorham,
• 0:49
  vice
• 0:49
  president
• 0:49
  of
• 0:49
  sales
• 0:50
  from
• 0:50
  International
• 0:50
  Bridge.
• 0:51
  Thanks
• 0:51
  Chas.
• 0:51
  No
• 0:52
  problem.
• 0:52
  How
• 0:52
  you
• 0:52
  guys
• 0:52
  doing?
• 0:53
  Doing
• 0:53
  great,
• 0:53
  thank
• 0:53
  you.
• 0:54
  Great.
• 0:55
  Yeah.
• 0:55
  Doing
• 0:55
  great.
• 0:55
  All
• 0:56
  right,
• 0:56
  so
• 0:56
  we're
• 0:56
  here
• 0:56
  today.
• 0:57
  The
• 0:57
  topic
• 0:57
  today
• 0:57
  is
• 0:57
  non
• 0:58
  continental
• 0:58
  US
• 0:58
  Logistics.
• 0:59
  Talking
• 1:00
  about
• 1:00
  market
• 1:00
  and
• 1:01
  customer
• 1:01
  expectations.
• 1:02
  So
• 1:03
  International
• 1:04
  Bridge
• 1:04
  is
• 1:04
  a
• 1:04
  partner
• 1:05
  of
• 1:05
  Asendia's
• 1:06
  and
• 1:07
  we
• 1:07
  utilize
• 1:08
  our
• 1:08
  services.
• 1:09
  Thankfully
• 1:09
  they
• 1:09
  have
• 1:10
  their
• 1:10
  services
• 1:10
  and
• 1:10
  we're
• 1:11
  excited
• 1:11
  to
• 1:11
  bring
• 1:11
  that
• 1:11
  to
• 1:11
  you
• 1:12
  today
• 1:12
  just
• 1:12
  to
• 1:12
  give
• 1:12
  you
• 1:13
  some
• 1:13
  options
• 1:14
  and
• 1:14
  to
• 1:14
  really
• 1:15
  kind
• 1:15
  of
• 1:15
  open
• 1:15
  up
• 1:15
  maybe
• 1:16
  some
• 1:16
  of
• 1:16
  your
• 1:16
  mind
• 1:16
  space
• 1:16
  when
• 1:17
  it
• 1:17
  comes
• 1:17
  to
• 1:17
  what
• 1:17
  do
• 1:17
  you
• 1:17
  do
• 1:17
  with
• 1:18
  some
• 1:18
  of
• 1:18
  those
• 1:18
  non
• 1:19
  con
• 1:19
  areas.
• 1:20
  So.
• 1:20
  All
• 1:20
  right,
• 1:20
  Chas,
• 1:21
  so
• 1:22
  if
• 1:22
  you
• 1:22
  could
• 1:22
  just
• 1:23
  take
• 1:23
  a
• 1:23
  second,
• 1:23
  introduce
• 1:23
  yourself,
• 1:24
  maybe
• 1:24
  provide
• 1:24
  a
• 1:25
  overview
• 1:25
  on
• 1:25
  International
• 1:26
  Bridge
• 1:26
  and
• 1:27
  just
• 1:27
  how
• 1:27
  you
• 1:28
  guys
• 1:28
  help
• 1:28
  shippers
• 1:28
  brands.
• 1:29
  Love
• 1:29
  it.
• 1:30
  Absolutely.
• 1:31
  So
• 1:31
  yeah,
• 1:31
  International
• 1:32
  Bridge,
• 1:33
  we're
• 1:34
  a
• 1:34
  regional
• 1:34
  carrier,
• 1:34
  but
• 1:36
  we
• 1:36
  say
• 1:36
  we
• 1:36
  don't
• 1:36
  compete
• 1:37
  with
• 1:37
  regional
• 1:37
  carriers
• 1:37
  because
• 1:38
  we
• 1:38
  go
• 1:38
  to
• 1:39
  areas
• 1:39
  where
• 1:40
  no
• 1:40
  one
• 1:40
  else
• 1:40
  goes
• 1:40
  to.
• 1:41
  Okay.
• 1:41
  So
• 1:41
  we
• 1:42
  provide
• 1:42
  shipping
• 1:43
  to
• 1:43
  Alaska,
• 1:44
  Hawaii,
• 1:44
  Puerto
• 1:45
  Rico,
• 1:45
  APFCO
• 1:46
  and
• 1:47
  US
• 1:47
  territories.
• 1:48
  So
• 1:48
  we
• 1:48
  sort
• 1:49
  freight
• 1:49
  here
• 1:50
  at
• 1:50
  our
• 1:50
  sort
• 1:50
  centers
• 1:50
  in
• 1:50
  the
• 1:51
  US
• 1:51
  we
• 1:52
  fly
• 1:52
  them
• 1:52
  every
• 1:52
  day
• 1:53
  to
• 1:53
  our
• 1:53
  locations
• 1:53
  in
• 1:54
  Alaska,
• 1:54
  Hawaii,
• 1:54
  Puert
• 1:55
  Rico
• 1:55
  and
• 1:55
  then
• 1:55
  get
• 1:56
  them
• 1:56
  delivered
• 1:56
  with
• 1:56
  our
• 1:56
  partnership
• 1:57
  through
• 1:57
  the
• 1:57
  post
• 1:57
  office.
• 1:58
  Okay,
• 1:59
  excellent.
• 2:00
  Yeah.
• 2:01
  So
• 2:01
  today
• 2:02
  a
• 2:02
  topic
• 2:03
  of
• 2:03
  non
• 2:03
  continental.
• 2:04
  Right?
• 2:04
  What
• 2:05
  for
• 2:05
  our
• 2:05
  listeners,
• 2:06
  people
• 2:06
  may
• 2:06
  have
• 2:06
  heard
• 2:06
  that
• 2:07
  term
• 2:07
  before.
• 2:07
  What
• 2:07
  are
• 2:08
  we
• 2:08
  talking
• 2:08
  about?
• 2:09
  Well
• 2:09
  really
• 2:09
  it's
• 2:09
  offshore.
• 2:10
  Right.
• 2:10
  So
• 2:10
  you
• 2:11
  have
• 2:11
  the
• 2:11
  lower
• 2:11
  48
• 2:11
  states
• 2:12
  and
• 2:12
  then
• 2:12
  everything
• 2:13
  else
• 2:14
  we
• 2:14
  call
• 2:14
  non
• 2:14
  continental.
• 2:15
  So
• 2:15
  you're
• 2:16
  Alaska,
• 2:16
  your
• 2:16
  Hawaii,
• 2:17
  Puerto
• 2:17
  rico
• 2:18
  and
• 2:18
  the
• 2:18
  U.S.
• 2:18
  territories.
• 2:19
  Right.
• 2:19
  Because
• 2:20
  you
• 2:20
  know,
• 2:21
  we
• 2:21
  could
• 2:22
  go
• 2:22
  to
• 2:22
  any
• 2:22
  zip
• 2:22
  code
• 2:23
  that
• 2:23
  the
• 2:23
  postal
• 2:23
  service
• 2:24
  goes
• 2:24
  to.
• 2:25
  Okay,
• 2:25
  that's
• 2:26
  a
• 2:26
  good
• 2:26
  point.
• 2:26
  So,
• 2:26
  so
• 2:27
  like
• 2:27
  Guam
• 2:28
  or
• 2:29
  you
• 2:29
  guys
• 2:29
  do
• 2:29
  and
• 2:30
  you
• 2:30
  do
• 2:30
  APO
• 2:30
  fpo.
• 2:31
  APO
• 2:31
  fpl.
• 2:31
  Okay,
• 2:32
  interesting.
• 2:33
  So
• 2:33
  let's
• 2:33
  talk
• 2:33
  a
• 2:34
  little
• 2:34
  bit
• 2:34
  about
• 2:34
  some
• 2:34
  common
• 2:34
  maybe
• 2:35
  misconceptions
• 2:35
  about
• 2:36
  maybe
• 2:37
  shipping
• 2:37
  direct
• 2:37
  to
• 2:37
  consumer
• 2:38
  parcels
• 2:38
  to
• 2:39
  some
• 2:39
  of
• 2:39
  those
• 2:39
  major
• 2:39
  markets
• 2:40
  such
• 2:40
  as
• 2:40
  Puerto
• 2:40
  Rico,
• 2:41
  Alaska
• 2:41
  and
• 2:41
  Hawaii.
• 2:42
  Right.
• 2:42
  So
• 2:43
  I
• 2:43
  think
• 2:43
  a
• 2:43
  misconception
• 2:44
  was
• 2:44
  that
• 2:45
  there's
• 2:45
  not
• 2:46
  a
• 2:46
  lot
• 2:46
  of
• 2:46
  options.
• 2:47
  Right.
• 2:47
  Which
• 2:48
  everyone
• 2:48
  just
• 2:48
  thinks
• 2:48
  about.
• 2:49
  UPS,
• 2:50
  FedEx,
• 2:50
  Postal
• 2:51
  Service
• 2:51
  for
• 2:51
  sure.
• 2:52
  But
• 2:53
  they
• 2:53
  don't
• 2:53
  realize
• 2:53
  there's
• 2:54
  other
• 2:54
  services
• 2:55
  out
• 2:55
  there
• 2:55
  like
• 2:56
  IB
• 2:57
  and
• 2:57
  what
• 2:57
  we
• 2:57
  really
• 2:58
  say
• 2:58
  we're
• 2:58
  offering
• 2:59
  an
• 3:00
  air
• 3:00
  service
• 3:00
  at
• 3:00
  ground
• 3:01
  rates
• 3:02
  because
• 3:03
  when
• 3:03
  they
• 3:03
  think
• 3:04
  about
• 3:04
  shipping
• 3:04
  to
• 3:05
  Alaska,
• 3:05
  Hawaii,
• 3:05
  Puerto
• 3:06
  Rico,
• 3:07
  they
• 3:07
  either
• 3:07
  say
• 3:07
  oh
• 3:08
  it's
• 3:08
  too
• 3:08
  slow
• 3:08
  or
• 3:08
  too
• 3:09
  expensive,
• 3:09
  which
• 3:09
  is
• 3:10
  the
• 3:10
  case.
• 3:11
  But
• 3:11
  then
• 3:11
  we
• 3:11
  come
• 3:11
  in,
• 3:12
  it's
• 3:12
  the
• 3:12
  best
• 3:12
  of
• 3:12
  both
• 3:12
  worlds.
• 3:13
  We've
• 3:13
  been
• 3:13
  doing
• 3:14
  this
• 3:14
  20
• 3:14
  years.
• 3:15
  We
• 3:15
  have
• 3:15
  the
• 3:15
  relationship,
• 3:16
  we
• 3:16
  have
• 3:16
  the
• 3:16
  density,
• 3:16
  we
• 3:16
  have
• 3:17
  the
• 3:17
  shipments
• 3:17
  and
• 3:18
  the
• 3:18
  customers.
• 3:19
  So
• 3:19
  when
• 3:19
  we
• 3:19
  sit
• 3:20
  in
• 3:20
  front
• 3:20
  of
• 3:20
  a
• 3:20
  customer
• 3:20
  say
• 3:21
  hey,
• 3:21
  this
• 3:21
  is
• 3:21
  another
• 3:22
  option
• 3:22
  that
• 3:22
  actually
• 3:23
  will
• 3:23
  not
• 3:24
  just
• 3:24
  save
• 3:24
  you
• 3:24
  money
• 3:25
  but
• 3:25
  save
• 3:25
  your
• 3:25
  transit
• 3:26
  time
• 3:26
  as
• 3:26
  well.
• 3:27
  So
• 3:27
  on
• 3:28
  that
• 3:28
  a
• 3:28
  little
• 3:28
  bit
• 3:29
  about
• 3:29
  the
• 3:29
  differences
• 3:29
  between
• 3:30
  what
• 3:30
  you're
• 3:30
  offering
• 3:31
  and
• 3:31
  what
• 3:31
  the
• 3:31
  typical
• 3:32
  courier
• 3:33
  delivery
• 3:33
  options
• 3:34
  would
• 3:34
  be
• 3:34
  for
• 3:34
  those
• 3:34
  kinds
• 3:35
  of
• 3:35
  markets,
• 3:35
  what
• 3:36
  specifically
• 3:37
  about
• 3:37
  International
• 3:37
  Bridge
• 3:38
  is
• 3:38
  different
• 3:38
  than
• 3:38
  this?
• 3:39
  Yeah,
• 3:39
  I
• 3:39
  think
• 3:40
  because
• 3:41
  like
• 3:41
  I
• 3:41
  said,
• 3:41
  we've
• 3:41
  been
• 3:41
  doing
• 3:42
  this
• 3:42
  20
• 3:42
  years
• 3:43
  and
• 3:43
  we
• 3:43
  do
• 3:43
  have
• 3:43
  the
• 3:44
  relationships
• 3:44
  with
• 3:44
  the
• 3:44
  airlines.
• 3:45
  Right.
• 3:45
  So
• 3:45
  we
• 3:46
  get
• 3:46
  really
• 3:46
  good
• 3:46
  deals
• 3:47
  to
• 3:47
  fly
• 3:47
  since
• 3:47
  we're
• 3:47
  flying
• 3:48
  every
• 3:48
  day.
• 3:49
  And
• 3:49
  then
• 3:49
  we
• 3:49
  have
• 3:50
  boots
• 3:50
  on
• 3:50
  the
• 3:50
  ground
• 3:50
  in
• 3:51
  Alaska,
• 3:51
  Hawaii,
• 3:51
  Puert
• 3:51
  Rico
• 3:52
  there
• 3:52
  are
• 3:52
  employees,
• 3:52
  our
• 3:53
  buildings
• 3:53
  so
• 3:53
  we
• 3:54
  can
• 3:54
  control
• 3:55
  from,
• 3:55
  you
• 3:55
  know,
• 3:56
  pickup
• 3:56
  through
• 3:57
  getting
• 3:57
  it
• 3:57
  to
• 3:57
  postal
• 3:57
  for
• 3:57
  the
• 3:58
  final
• 3:58
  mile
• 3:58
  delivery.
• 3:58
  And
• 3:58
  that's
• 3:59
  what
• 3:59
  they're
• 3:59
  really
• 3:59
  good
• 3:59
  at.
• 3:59
  Right.
• 4:00
  Postal,
• 4:01
  you
• 4:01
  get
• 4:01
  it
• 4:01
  to
• 4:01
  their,
• 4:01
  their
• 4:02
  local
• 4:02
  post
• 4:03
  office
• 4:03
  that
• 4:03
  gets
• 4:03
  delivered
• 4:04
  same
• 4:04
  day,
• 4:04
  next
• 4:05
  day.
• 4:05
  Right.
• 4:05
  They,
• 4:05
  they
• 4:05
  do
• 4:05
  a
• 4:06
  great
• 4:06
  job.
• 4:07
  Six
• 4:07
  days
• 4:07
  a
• 4:07
  week,
• 4:07
  every
• 4:08
  day
• 4:08
  they're
• 4:08
  out
• 4:08
  on
• 4:09
  those
• 4:09
  routes.
• 4:09
  That's
• 4:10
  great.
• 4:10
  Being
• 4:10
  able
• 4:10
  to
• 4:10
  leverage
• 4:11
  those
• 4:11
  kinds
• 4:11
  of
• 4:11
  pulses
• 4:12
  final
• 4:12
  aisle
• 4:12
  is,
• 4:12
  is
• 4:13
  a
• 4:13
  huge
• 4:13
  plus.
• 4:14
  All
• 4:15
  right,
• 4:15
  I'm
• 4:15
  going
• 4:15
  to
• 4:15
  go
• 4:15
  a
• 4:15
  little
• 4:16
  off
• 4:16
  script
• 4:16
  here.
• 4:16
  Sure.
• 4:17
  I
• 4:17
  realize.
• 4:17
  So,
• 4:18
  so
• 4:18
  let's
• 4:19
  talk
• 4:19
  a
• 4:19
  little
• 4:19
  bit
• 4:19
  about.
• 4:20
  If
• 4:20
  we
• 4:20
  look
• 4:20
  at
• 4:21
  Puerto
• 4:21
  Rico,
• 4:21
  Hawaii
• 4:22
  and
• 4:22
  Alaska,
• 4:23
  what's
• 4:23
  the
• 4:23
  biggest
• 4:24
  volume
• 4:24
  wise?
• 4:25
  So
• 4:26
  biggest
• 4:26
  volume
• 4:27
  wise
• 4:27
  would
• 4:27
  be
• 4:27
  Puerto
• 4:27
  Rico.
• 4:28
  Puerto
• 4:28
  Rico
• 4:29
  is
• 4:29
  just
• 4:29
  growing
• 4:29
  leaps
• 4:29
  and
• 4:30
  bounds.
• 4:30
  Then
• 4:31
  Hawaii,
• 4:31
  then
• 4:31
  Alaska.
• 4:32
  Alaska,
• 4:32
  you
• 4:32
  think?
• 4:33
  Yeah,
• 4:33
  it's
• 4:33
  the
• 4:33
  biggest.
• 4:34
  Is
• 4:34
  it
• 4:34
  all
• 4:34
  due
• 4:34
  to
• 4:35
  Bad
• 4:35
  Bunny
• 4:35
  or
• 4:35
  is
• 4:36
  there
• 4:36
  another
• 4:36
  reason
• 4:36
  that
• 4:37
  it's
• 4:37
  growing
• 4:37
  so
• 4:38
  quickly?
• 4:38
  You
• 4:39
  know,
• 4:41
  I
• 4:41
  think
• 4:42
  that
• 4:42
  if
• 4:43
  you
• 4:43
  look
• 4:43
  at
• 4:43
  not
• 4:44
  just
• 4:44
  Puerto
• 4:44
  Rico,
• 4:44
  but
• 4:45
  Alaska,
• 4:45
  Hawaii,
• 4:46
  they
• 4:46
  don't
• 4:46
  necessarily
• 4:47
  have
• 4:47
  the
• 4:47
  infrastructure
• 4:48
  we
• 4:48
  do
• 4:48
  in
• 4:48
  the
• 4:48
  lower
• 4:49
  48
• 4:49
  where
• 4:49
  a
• 4:49
  lot
• 4:49
  of
• 4:49
  times
• 4:50
  you
• 4:50
  can't
• 4:50
  just
• 4:50
  go
• 4:50
  across
• 4:50
  the
• 4:50
  street
• 4:51
  to
• 4:51
  your
• 4:51
  local
• 4:51
  walmart
• 4:52
  and
• 4:52
  buy
• 4:52
  something.
• 4:53
  Right.
• 4:53
  Or,
• 4:53
  or
• 4:54
  some
• 4:54
  of
• 4:54
  the
• 4:54
  retailers
• 4:55
  don't
• 4:55
  have
• 4:55
  stores
• 4:56
  all
• 4:56
  over
• 4:56
  the
• 4:56
  islands.
• 4:57
  Right.
• 4:57
  They
• 4:57
  maybe
• 4:58
  have
• 4:58
  one
• 4:58
  and
• 4:59
  you
• 4:59
  know,
• 4:59
  San
• 4:59
  Juan
• 5:00
  or
• 5:00
  one
• 5:00
  in
• 5:00
  Honolulu.
• 5:01
  Honolulu.
• 5:01
  So
• 5:02
  we
• 5:02
  live
• 5:02
  outside
• 5:03
  of
• 5:03
  it.
• 5:03
  So
• 5:04
  you're
• 5:04
  gonna
• 5:04
  trek
• 5:04
  to
• 5:05
  go
• 5:05
  get.
• 5:05
  Right.
• 5:06
  So
• 5:06
  online
• 5:06
  ordering
• 5:07
  is
• 5:08
  more
• 5:08
  prevalent
• 5:08
  and
• 5:09
  they
• 5:09
  may
• 5:10
  order
• 5:10
  multiple.
• 5:10
  Right.
• 5:11
  Instead
• 5:11
  of
• 5:11
  just
• 5:11
  one
• 5:12
  T
• 5:12
  shirt
• 5:12
  they
• 5:12
  say
• 5:13
  okay,
• 5:13
  well
• 5:13
  I'm
• 5:13
  gonna
• 5:14
  order
• 5:14
  a
• 5:14
  few
• 5:15
  because
• 5:16
  you
• 5:16
  know,
• 5:16
  I
• 5:16
  can't
• 5:17
  just
• 5:17
  go
• 5:17
  across
• 5:17
  the
• 5:17
  street,
• 5:18
  you
• 5:18
  know,
• 5:18
  and
• 5:19
  buy
• 5:19
  something
• 5:19
  from
• 5:19
  my
• 5:19
  local
• 5:20
  store.
• 5:20
  Unless
• 5:20
  you're
• 5:20
  in
• 5:20
  a
• 5:20
  bigger
• 5:21
  city.
• 5:21
  Right.
• 5:22
  So
• 5:22
  adding
• 5:23
  on
• 5:23
  to
• 5:23
  that.
• 5:24
  So
• 5:24
  if
• 5:24
  you
• 5:24
  can
• 5:24
  you
• 5:25
  walk
• 5:25
  through
• 5:25
  the
• 5:25
  life
• 5:26
  cycle,
• 5:26
  a
• 5:26
  little
• 5:26
  bit
• 5:26
  of
• 5:27
  your
• 5:27
  guys
• 5:27
  service,
• 5:28
  just
• 5:28
  you
• 5:28
  know,
• 5:29
  somebody
• 5:29
  places
• 5:29
  an
• 5:30
  order,
• 5:30
  somebody
• 5:30
  lives
• 5:30
  in
• 5:31
  Puerto
• 5:31
  Rico.
• 5:31
  Yep.
• 5:31
  Places
• 5:32
  an
• 5:32
  order.
• 5:33
  What
• 5:33
  happens
• 5:33
  next?
• 5:34
  So
• 5:34
  they
• 5:34
  place
• 5:35
  the
• 5:35
  order
• 5:36
  to
• 5:37
  a
• 5:37
  retailer.
• 5:37
  Yep.
• 5:38
  One
• 5:38
  of
• 5:38
  our
• 5:38
  partners
• 5:40
  and
• 5:41
  just
• 5:41
  like
• 5:41
  any
• 5:41
  other
• 5:41
  carrier,
• 5:42
  they
• 5:43
  print
• 5:43
  the
• 5:43
  label
• 5:44
  and
• 5:44
  then
• 5:44
  we
• 5:44
  pick
• 5:44
  it
• 5:44
  up.
• 5:45
  Okay.
• 5:46
  Once
• 5:46
  it
• 5:46
  gets
• 5:47
  to
• 5:47
  our
• 5:47
  hub,
• 5:47
  either
• 5:48
  in
• 5:48
  Cincinnati,
• 5:49
  Chicago
• 5:49
  or
• 5:50
  la.
• 5:51
  Yep.
• 5:52
  That
• 5:52
  day
• 5:52
  we're
• 5:53
  flying
• 5:53
  it
• 5:53
  out
• 5:53
  to
• 5:54
  Alaska,
• 5:54
  Hawaii,
• 5:54
  Puert
• 5:55
  Rico,
• 5:55
  same
• 5:55
  day.
• 5:56
  So
• 5:56
  all
• 5:57
  as
• 5:57
  long
• 5:57
  as
• 5:57
  it
• 5:57
  gets
• 5:57
  there,
• 5:58
  you
• 5:58
  know,
• 5:58
  we're
• 5:58
  flying
• 5:59
  without
• 5:59
  that
• 5:59
  same
• 5:59
  day.
• 5:59
  That's
• 6:00
  amazing.
• 6:00
  And
• 6:00
  I
• 6:00
  don't,
• 6:00
  I
• 6:01
  don't
• 6:01
  want
• 6:01
  to
• 6:01
  stop
• 6:01
  your
• 6:01
  thought
• 6:01
  but
• 6:02
  so,
• 6:02
  so
• 6:02
  what
• 6:02
  if
• 6:03
  shippers
• 6:04
  located
• 6:04
  in
• 6:04
  brands
• 6:05
  located
• 6:05
  in
• 6:05
  New
• 6:05
  York
• 6:06
  that's
• 6:06
  still
• 6:06
  going
• 6:06
  to
• 6:07
  Cincy
• 6:07
  or
• 6:07
  Chicago.
• 6:08
  Yeah,
• 6:08
  right
• 6:08
  now
• 6:08
  it
• 6:08
  is.
• 6:09
  We're
• 6:09
  looking
• 6:09
  to
• 6:09
  expand
• 6:10
  our
• 6:10
  sorts
• 6:11
  and
• 6:11
  have
• 6:11
  one
• 6:11
  this
• 6:12
  year
• 6:12
  in
• 6:12
  New
• 6:12
  Jersey.
• 6:13
  Nice.
• 6:14
  Which
• 6:14
  will
• 6:14
  help,
• 6:15
  it'll
• 6:15
  help
• 6:15
  in
• 6:15
  transit.
• 6:16
  An
• 6:16
  extra
• 6:16
  bay
• 6:16
  because
• 6:17
  typically
• 6:17
  if
• 6:17
  it's
• 6:18
  coming
• 6:18
  from
• 6:18
  the
• 6:18
  east
• 6:18
  coast
• 6:18
  to
• 6:19
  Cincinnati,
• 6:19
  it's
• 6:20
  an
• 6:20
  extra
• 6:20
  day
• 6:20
  of
• 6:21
  transit.
• 6:21
  But
• 6:22
  because
• 6:22
  we're
• 6:22
  flying
• 6:23
  every
• 6:23
  day.
• 6:24
  Oh
• 6:25
  yeah.
• 6:25
  To
• 6:26
  Alaska.
• 6:26
  Like
• 6:26
  Puerto
• 6:26
  Rico.
• 6:27
  A
• 6:27
  lot
• 6:27
  of
• 6:27
  times
• 6:27
  customers
• 6:28
  aren't
• 6:28
  even
• 6:28
  expecting
• 6:29
  their
• 6:29
  shipment
• 6:29
  for
• 6:29
  like
• 6:29
  if
• 6:29
  it
• 6:30
  comes
• 6:30
  in
• 6:30
  a
• 6:30
  week,
• 6:30
  it's
• 6:30
  fast.
• 6:31
  Well,
• 6:31
  our
• 6:31
  service
• 6:32
  is
• 6:32
  two
• 6:33
  to
• 6:33
  five
• 6:33
  day
• 6:34
  if
• 6:34
  we're
• 6:34
  hitting
• 6:34
  45%
• 6:35
  to
• 6:35
  Honolulu
• 6:36
  in
• 6:36
  two
• 6:36
  days.
• 6:38
  So
• 6:38
  if
• 6:38
  you
• 6:38
  add
• 6:38
  extra
• 6:39
  days,
• 6:39
  three.
• 6:39
  It's
• 6:40
  like
• 6:40
  okay,
• 6:40
  well
• 6:40
  that's
• 6:41
  unreal.
• 6:41
  It's
• 6:41
  still
• 6:41
  very,
• 6:42
  very
• 6:42
  fast
• 6:42
  too.
• 6:44
  So
• 6:44
  what
• 6:44
  for
• 6:45
  those
• 6:45
  destinations,
• 6:46
  Puerto
• 6:46
  Rico,
• 6:46
  Alaska,
• 6:47
  Hawaii.
• 6:47
  What
• 6:47
  are
• 6:48
  some
• 6:49
  like
• 6:49
  alarming
• 6:50
  or
• 6:50
  major
• 6:50
  statistics
• 6:51
  that
• 6:51
  you
• 6:51
  guys
• 6:51
  have
• 6:51
  come
• 6:52
  across
• 6:52
  lately
• 6:52
  that
• 6:53
  maybe
• 6:53
  people
• 6:54
  aren't
• 6:54
  aware
• 6:54
  of?
• 6:54
  Yeah,
• 6:54
  I
• 6:54
  think
• 6:54
  the
• 6:55
  interesting
• 6:55
  one,
• 6:55
  like
• 6:56
  you
• 6:56
  look
• 6:56
  at
• 6:56
  Alaska,
• 6:56
  you're
• 6:57
  like,
• 6:57
  who
• 6:58
  lives
• 6:58
  in
• 6:58
  Alaska?
• 6:59
  But
• 7:00
  they,
• 7:00
  they,
• 7:00
  they
• 7:00
  spent
• 7:01
  $4
• 7:01
  billion
• 7:02
  on
• 7:02
  e
• 7:02
  commerce
• 7:03
  last
• 7:03
  year.
• 7:04
  $4
• 7:04
  billion.
• 7:05
  Yeah.
• 7:05
  Market
• 7:05
  to
• 7:05
  get
• 7:06
  a
• 7:06
  piece
• 7:06
  of.
• 7:06
  Well
• 7:06
  think
• 7:07
  of
• 7:07
  it
• 7:07
  too.
• 7:07
  Alaska's
• 7:08
  even
• 7:08
  more,
• 7:08
  I
• 7:08
  mean
• 7:08
  the
• 7:09
  good
• 7:09
  thing
• 7:09
  is
• 7:09
  postal.
• 7:10
  They
• 7:10
  can
• 7:10
  take
• 7:10
  a
• 7:10
  bobsled
• 7:11
  and
• 7:11
  Go
• 7:11
  to
• 7:12
  the
• 7:12
  mountains
• 7:13
  up
• 7:13
  in
• 7:13
  Alaska
• 7:13
  and
• 7:13
  get
• 7:13
  stuff
• 7:14
  delivered.
• 7:14
  That's
• 7:14
  how
• 7:15
  we
• 7:15
  can
• 7:15
  deliver
• 7:15
  to
• 7:15
  every
• 7:16
  zip
• 7:16
  code
• 7:17
  in
• 7:17
  Alaska
• 7:17
  with
• 7:17
  our
• 7:18
  partnership
• 7:18
  through
• 7:18
  them.
• 7:19
  So
• 7:19
  a
• 7:19
  lot
• 7:19
  of
• 7:20
  these
• 7:20
  people,
• 7:20
  I
• 7:21
  mean
• 7:21
  they're
• 7:21
  ordering
• 7:22
  significant
• 7:22
  amounts
• 7:23
  of
• 7:23
  bills.
• 7:24
  I
• 7:25
  mean
• 7:25
  I
• 7:25
  did
• 7:25
  it
• 7:26
  for
• 7:26
  a
• 7:26
  summer,
• 7:26
  the
• 7:26
  Alaskan
• 7:27
  bobsled,
• 7:27
  mail
• 7:28
  delivery.
• 7:28
  But
• 7:29
  I'll
• 7:29
  tell
• 7:29
  you,
• 7:29
  it's.
• 7:30
  It's
• 7:30
  a
• 7:30
  tough.
• 7:30
  No,
• 7:30
  I'm
• 7:31
  just
• 7:31
  kidding.
• 7:31
  I
• 7:31
  did.
• 7:32
  That's
• 7:33
  a
• 7:33
  tough
• 7:33
  go
• 7:33
  though.
• 7:35
  That's
• 7:35
  wildly.
• 7:36
  All
• 7:36
  right,
• 7:36
  so
• 7:37
  what
• 7:37
  about.
• 7:37
  Is
• 7:37
  it
• 7:37
  the
• 7:38
  same
• 7:38
  as
• 7:38
  all
• 7:38
  the
• 7:38
  other
• 7:38
  e
• 7:38
  commerce
• 7:39
  stuff
• 7:39
  that
• 7:39
  we're.
• 7:39
  You
• 7:39
  know,
• 7:40
  because
• 7:40
  our,
• 7:40
  our,
• 7:40
  our
• 7:40
  bread
• 7:41
  and
• 7:41
  butter
• 7:41
  obviously
• 7:41
  is
• 7:41
  cross
• 7:42
  border,
• 7:42
  right?
• 7:42
  So
• 7:42
  you're
• 7:42
  looking
• 7:43
  at
• 7:43
  apparel,
• 7:44
  cosmetics,
• 7:44
  skincare.
• 7:45
  Same,
• 7:46
  same
• 7:46
  thing.
• 7:46
  Okay,
• 7:47
  okay.
• 7:48
  All
• 7:49
  right.
• 7:49
  Can
• 7:49
  you
• 7:49
  talk
• 7:49
  a
• 7:50
  little
• 7:50
  bit
• 7:50
  about
• 7:50
  the
• 7:50
  Asendia
• 7:51
  and
• 7:51
  International
• 7:52
  Bridge
• 7:52
  Partnership?
• 7:52
  Yeah,
• 7:53
  definitely.
• 7:53
  And
• 7:53
  I
• 7:53
  think
• 7:54
  this
• 7:54
  is
• 7:54
  where
• 7:54
  really,
• 7:55
  if
• 7:55
  you
• 7:55
  look
• 7:56
  at
• 7:57
  really
• 7:57
  up
• 7:57
  to
• 7:58
  five
• 7:58
  years
• 7:58
  ago
• 7:58
  in
• 7:58
  the
• 7:59
  logistics
• 7:59
  world,
• 8:00
  there
• 8:01
  really
• 8:02
  wasn't
• 8:02
  any
• 8:02
  partnerships
• 8:03
  going
• 8:03
  on.
• 8:03
  Right.
• 8:04
  It
• 8:04
  was
• 8:04
  really
• 8:04
  your,
• 8:04
  you
• 8:05
  had
• 8:05
  your
• 8:05
  coopetition.
• 8:06
  It
• 8:06
  was
• 8:07
  usps.
• 8:08
  Ups.
• 8:08
  That's
• 8:09
  a
• 8:09
  good
• 8:09
  word.
• 8:09
  Giving.
• 8:10
  You
• 8:10
  know,
• 8:10
  using
• 8:10
  the
• 8:11
  USPS
• 8:11
  for
• 8:11
  final
• 8:11
  mile,
• 8:12
  for
• 8:12
  zip
• 8:12
  codes
• 8:12
  they
• 8:12
  didn't
• 8:12
  want
• 8:13
  to
• 8:13
  go
• 8:13
  to.
• 8:13
  Right.
• 8:13
  They
• 8:13
  weren't
• 8:14
  partners.
• 8:15
  They
• 8:15
  just
• 8:16
  transactional.
• 8:16
  Here,
• 8:16
  I'll
• 8:17
  pay
• 8:17
  you.
• 8:18
  But
• 8:18
  then
• 8:19
  really,
• 8:19
  if
• 8:19
  you
• 8:20
  look
• 8:20
  at
• 8:20
  it
• 8:20
  after
• 8:20
  Covid
• 8:22
  Econ
• 8:22
  blowout,
• 8:22
  right.
• 8:23
  Everyone's
• 8:23
  starting
• 8:23
  to
• 8:23
  order.
• 8:23
  Even
• 8:24
  you
• 8:24
  know,
• 8:24
  my
• 8:24
  grandma
• 8:25
  was.
• 8:25
  I
• 8:25
  can
• 8:26
  order
• 8:26
  stuff
• 8:26
  online.
• 8:26
  I'm
• 8:27
  like,
• 8:27
  they
• 8:27
  delivered
• 8:27
  to
• 8:27
  my
• 8:28
  house,
• 8:28
  right?
• 8:28
  Like
• 8:29
  so
• 8:30
  now
• 8:31
  customers
• 8:32
  are
• 8:32
  looking
• 8:32
  for
• 8:33
  solutions.
• 8:34
  And
• 8:34
  a
• 8:34
  lot
• 8:34
  of
• 8:35
  us
• 8:35
  in
• 8:35
  the
• 8:35
  industry
• 8:35
  do
• 8:35
  a
• 8:36
  lot
• 8:36
  of
• 8:36
  good
• 8:36
  things,
• 8:36
  but
• 8:36
  not
• 8:37
  everything.
• 8:37
  We
• 8:37
  can't
• 8:38
  be
• 8:38
  everything
• 8:38
  to
• 8:39
  all.
• 8:40
  So
• 8:42
  what
• 8:42
  I
• 8:42
  started
• 8:42
  looking
• 8:43
  at
• 8:43
  is
• 8:43
  really
• 8:43
  like,
• 8:44
  okay,
• 8:44
  who
• 8:44
  does
• 8:44
  they
• 8:45
  do
• 8:45
  well?
• 8:45
  Who
• 8:46
  would
• 8:46
  fit
• 8:46
  well
• 8:47
  as
• 8:47
  a
• 8:47
  partner
• 8:47
  to
• 8:48
  help
• 8:48
  both
• 8:48
  grow.
• 8:49
  And
• 8:49
  Accendia
• 8:50
  was
• 8:50
  a
• 8:50
  perfect
• 8:50
  fit.
• 8:50
  You
• 8:50
  know,
• 8:50
  a
• 8:51
  lot
• 8:51
  of
• 8:51
  background
• 8:51
  between
• 8:51
  the
• 8:51
  two
• 8:52
  companies,
• 8:52
  especially
• 8:53
  executive
• 8:53
  leadership.
• 8:54
  And
• 8:54
  we
• 8:54
  said,
• 8:54
  hey,
• 8:56
  you
• 8:56
  guys
• 8:57
  do
• 8:57
  cross
• 8:57
  border.
• 8:58
  Amazing,
• 8:58
  right?
• 9:00
  What
• 9:00
  if
• 9:00
  you
• 9:01
  add
• 9:01
  Alaska,
• 9:01
  Hawaii,
• 9:01
  Puerto
• 9:02
  Rico,
• 9:02
  people
• 9:03
  think
• 9:03
  that's
• 9:03
  cross
• 9:03
  border
• 9:04
  anyways.
• 9:04
  Honestly,
• 9:05
  they
• 9:05
  did
• 9:06
  exactly.
• 9:06
  Well,
• 9:06
  if
• 9:07
  you're
• 9:07
  using
• 9:07
  FedEx,
• 9:07
  you
• 9:08
  need
• 9:08
  to
• 9:08
  put
• 9:08
  a
• 9:09
  commercial
• 9:09
  invoice
• 9:09
  and
• 9:10
  CM22
• 9:11
  paperwork
• 9:11
  to
• 9:12
  Puerto
• 9:12
  Rico.
• 9:13
  Even
• 9:13
  though
• 9:13
  you're
• 9:13
  skipping
• 9:14
  ahead
• 9:14
  a
• 9:14
  little
• 9:14
  here,
• 9:14
  Chas,
• 9:15
  but
• 9:15
  go
• 9:15
  ahead,
• 9:15
  keep
• 9:15
  going.
• 9:16
  No,
• 9:16
  no,
• 9:16
  no,
• 9:16
  you're
• 9:16
  good,
• 9:17
  you're
• 9:17
  good.
• 9:17
  So,
• 9:18
  so
• 9:19
  it
• 9:19
  was
• 9:19
  just
• 9:19
  really
• 9:20
  a
• 9:20
  perfect
• 9:21
  match
• 9:21
  between
• 9:21
  Asendia
• 9:22
  and
• 9:22
  IB
• 9:23
  you
• 9:23
  know,
• 9:23
  with
• 9:23
  the
• 9:24
  customers
• 9:24
  you
• 9:24
  have,
• 9:25
  you
• 9:25
  know,
• 9:25
  you
• 9:26
  do
• 9:26
  what
• 9:26
  you
• 9:26
  do
• 9:26
  well,
• 9:26
  we
• 9:27
  do
• 9:27
  what
• 9:27
  we
• 9:27
  do
• 9:27
  well.
• 9:28
  And,
• 9:28
  and
• 9:28
  now
• 9:29
  you're
• 9:29
  able
• 9:29
  to
• 9:29
  offer
• 9:30
  your
• 9:30
  customers
• 9:31
  additional
• 9:32
  services
• 9:32
  to
• 9:32
  these
• 9:33
  areas
• 9:33
  Saying,
• 9:33
  hey,
• 9:34
  if
• 9:34
  you
• 9:34
  also
• 9:34
  have
• 9:34
  Alaska,
• 9:35
  Hawaii,
• 9:35
  Puert
• 9:35
  Rico,
• 9:36
  I
• 9:36
  send
• 9:37
  you,
• 9:37
  we
• 9:37
  can
• 9:37
  sure
• 9:38
  get
• 9:38
  you
• 9:38
  guys
• 9:39
  every
• 9:39
  there.
• 9:40
  And
• 9:40
  so
• 9:41
  it
• 9:41
  does.
• 9:41
  You
• 9:42
  know
• 9:42
  what?
• 9:42
  I
• 9:42
  forgot
• 9:42
  to.
• 9:43
  So
• 9:43
  I
• 9:43
  had
• 9:44
  a
• 9:44
  customer
• 9:44
  recently.
• 9:44
  We
• 9:45
  enabled
• 9:45
  the
• 9:45
  international
• 9:46
  Bridge
• 9:46
  solution
• 9:46
  on
• 9:48
  and
• 9:48
  they're
• 9:49
  a
• 9:49
  huge
• 9:49
  Amazon
• 9:50
  seller
• 9:51
  and
• 9:51
  it
• 9:51
  works
• 9:52
  seamlessly.
• 9:53
  I
• 9:53
  mean,
• 9:54
  so
• 9:54
  that's
• 9:55
  something
• 9:55
  good
• 9:55
  to
• 9:55
  bring
• 9:55
  up
• 9:56
  too.
• 9:56
  Cause
• 9:56
  we
• 9:56
  know,
• 9:56
  obviously
• 9:57
  everybody
• 9:58
  knows
• 9:58
  the
• 9:58
  depth
• 9:59
  of
• 9:59
  Amazon
• 10:00
  in
• 10:00
  terms
• 10:00
  of
• 10:01
  how
• 10:01
  big
• 10:01
  that
• 10:01
  scope
• 10:02
  is.
• 10:02
  Right.
• 10:02
  But
• 10:03
  all
• 10:04
  we
• 10:04
  did.
• 10:04
  So
• 10:05
  my
• 10:05
  process
• 10:05
  was
• 10:06
  we've
• 10:06
  been
• 10:06
  handling
• 10:07
  their
• 10:07
  international
• 10:07
  for
• 10:08
  five
• 10:08
  years
• 10:09
  and
• 10:10
  all
• 10:10
  of
• 10:10
  a
• 10:10
  sudden
• 10:10
  I
• 10:10
  said,
• 10:10
  you
• 10:11
  know,
• 10:11
  hey,
• 10:12
  do
• 10:12
  you
• 10:12
  have
• 10:12
  stuff
• 10:12
  going
• 10:12
  to
• 10:13
  Puerto
• 10:13
  Rico?
• 10:13
  You
• 10:13
  know,
• 10:14
  Alaska,
• 10:14
  Hawaii?
• 10:14
  And
• 10:14
  he's
• 10:15
  like,
• 10:15
  yeah.
• 10:15
  And
• 10:15
  it's,
• 10:16
  it's
• 10:16
  a
• 10:16
  pain.
• 10:16
  It's
• 10:17
  awful.
• 10:17
  I
• 10:18
  said,
• 10:18
  all
• 10:18
  right,
• 10:18
  I'm
• 10:18
  going
• 10:18
  to
• 10:18
  turn
• 10:18
  this
• 10:19
  solution
• 10:19
  on,
• 10:19
  test
• 10:20
  it
• 10:20
  out,
• 10:20
  let
• 10:20
  me
• 10:20
  see
• 10:20
  what
• 10:20
  you
• 10:20
  think.
• 10:21
  And
• 10:21
  it
• 10:22
  never
• 10:22
  looked
• 10:22
  back.
• 10:23
  I
• 10:23
  mean,
• 10:23
  it's.
• 10:23
  You
• 10:24
  guys
• 10:24
  are
• 10:24
  doing
• 10:24
  a
• 10:24
  great
• 10:24
  job.
• 10:25
  Yeah.
• 10:25
  And
• 10:25
  we
• 10:25
  really
• 10:25
  just
• 10:26
  wanted
• 10:26
  to
• 10:26
  kind
• 10:26
  of
• 10:26
  stay
• 10:26
  in
• 10:27
  our
• 10:27
  lane.
• 10:27
  We
• 10:27
  know
• 10:27
  what
• 10:27
  we
• 10:28
  do
• 10:28
  well
• 10:28
  and
• 10:29
  we
• 10:29
  said
• 10:29
  we're
• 10:29
  just
• 10:29
  going
• 10:29
  to
• 10:29
  keep
• 10:30
  doing
• 10:30
  this
• 10:31
  because
• 10:31
  no
• 10:31
  one
• 10:31
  else
• 10:31
  really
• 10:32
  is
• 10:32
  thinking
• 10:33
  about
• 10:33
  doing
• 10:33
  it.
• 10:33
  Like,
• 10:34
  why
• 10:34
  would
• 10:34
  a
• 10:34
  regional
• 10:34
  carrier
• 10:35
  expand
• 10:35
  to
• 10:35
  those
• 10:35
  areas?
• 10:36
  The
• 10:36
  cost
• 10:37
  of
• 10:37
  infrastructure
• 10:38
  and
• 10:38
  adding
• 10:38
  that
• 10:39
  for
• 10:39
  a
• 10:39
  small
• 10:39
  percentage
• 10:40
  of
• 10:40
  someone's
• 10:41
  overall
• 10:41
  spend.
• 10:42
  Sure.
• 10:43
  But
• 10:43
  it's
• 10:43
  pain
• 10:43
  points
• 10:43
  for
• 10:44
  customers.
• 10:44
  Yeah,
• 10:44
  do
• 10:44
  what
• 10:44
  you
• 10:44
  do
• 10:45
  and
• 10:45
  do.
• 10:45
  It
• 10:45
  well,
• 10:45
  you
• 10:45
  know,
• 10:45
  and
• 10:46
  they
• 10:46
  say
• 10:46
  until
• 10:47
  someone
• 10:47
  comes
• 10:48
  to
• 10:48
  them
• 10:48
  and
• 10:48
  the
• 10:48
  CEO
• 10:49
  says,
• 10:49
  hey,
• 10:49
  why
• 10:49
  did
• 10:50
  that
• 10:50
  shipment
• 10:50
  take
• 10:50
  20
• 10:50
  days
• 10:51
  to
• 10:51
  get
• 10:51
  to
• 10:51
  my
• 10:51
  vacation
• 10:51
  house
• 10:52
  in
• 10:52
  Hawaii?
• 10:54
  Did
• 10:54
  that
• 10:54
  happen?
• 10:54
  Yeah,
• 10:55
  for
• 10:55
  customers.
• 10:56
  And
• 10:56
  they
• 10:56
  say,
• 10:57
  and
• 10:57
  they're
• 10:57
  like,
• 10:58
  oh,
• 10:58
  well,
• 10:59
  you
• 10:59
  guys
• 10:59
  can
• 10:59
  get
• 10:59
  it
• 10:59
  there
• 11:00
  consistently
• 11:00
  because
• 11:00
  you're
• 11:01
  flying.
• 11:01
  So
• 11:01
  we
• 11:02
  can
• 11:02
  tell
• 11:02
  our
• 11:02
  customers,
• 11:02
  hey,
• 11:02
  it's
• 11:03
  a
• 11:03
  two
• 11:03
  to
• 11:03
  five
• 11:03
  day,
• 11:04
  you
• 11:04
  know,
• 11:04
  transit
• 11:05
  consistently
• 11:06
  because
• 11:07
  we're
• 11:07
  flying
• 11:07
  every
• 11:07
  day
• 11:07
  and
• 11:08
  we're
• 11:08
  handing
• 11:08
  it
• 11:08
  off
• 11:08
  every
• 11:08
  day.
• 11:09
  And
• 11:09
  I
• 11:09
  think
• 11:09
  it's
• 11:09
  a
• 11:10
  good
• 11:10
  mess.
• 11:10
  Not,
• 11:10
  I
• 11:11
  think
• 11:11
  I'm
• 11:11
  confident
• 11:12
  it's
• 11:12
  a
• 11:12
  very
• 11:12
  important
• 11:12
  message.
• 11:13
  I
• 11:13
  mean,
• 11:13
  we're
• 11:13
  in
• 11:13
  2026.
• 11:15
  Don't
• 11:15
  be
• 11:15
  afraid
• 11:16
  to
• 11:16
  look
• 11:16
  at
• 11:17
  alternative
• 11:17
  carriers,
• 11:18
  you
• 11:18
  know,
• 11:18
  even
• 11:18
  in
• 11:19
  your
• 11:19
  mix.
• 11:19
  Right.
• 11:20
  So,
• 11:20
  you
• 11:20
  know,
• 11:20
  you
• 11:21
  may
• 11:21
  be
• 11:21
  a
• 11:21
  FedEx
• 11:21
  or
• 11:22
  UPS
• 11:22
  house
• 11:22
  or
• 11:23
  whatever
• 11:23
  it
• 11:23
  may
• 11:23
  be.
• 11:24
  Right.
• 11:24
  But
• 11:24
  if
• 11:25
  they're
• 11:25
  doing
• 11:25
  it
• 11:25
  better,
• 11:26
  cheaper,
• 11:26
  faster,
• 11:27
  better,
• 11:28
  why
• 11:28
  wouldn't
• 11:28
  you
• 11:29
  look
• 11:29
  at
• 11:29
  them?
• 11:29
  Right.
• 11:30
  And
• 11:30
  you
• 11:30
  know,
• 11:30
  even
• 11:31
  if
• 11:31
  it
• 11:31
  is,
• 11:31
  let's
• 11:32
  say,
• 11:32
  2%
• 11:32
  of
• 11:33
  the
• 11:33
  overall
• 11:33
  spend
• 11:33
  or
• 11:34
  I
• 11:34
  don't
• 11:34
  know
• 11:34
  what
• 11:34
  that
• 11:34
  number
• 11:35
  usually
• 11:35
  is
• 11:35
  for
• 11:35
  you
• 11:35
  guys.
• 11:35
  I
• 11:36
  mean,
• 11:36
  usually
• 11:36
  it's
• 11:36
  like
• 11:36
  1
• 11:36
  to
• 11:37
  2%
• 11:37
  of
• 11:37
  their
• 11:37
  overall
• 11:37
  shipment
• 11:38
  volume.
• 11:38
  But
• 11:39
  if
• 11:39
  you
• 11:39
  can
• 11:39
  make
• 11:39
  a
• 11:39
  significant
• 11:40
  impact,
• 11:40
  why
• 11:41
  wouldn't
• 11:41
  you
• 11:41
  look
• 11:41
  that.
• 11:42
  Exactly.
• 11:42
  And
• 11:43
  typically
• 11:44
  it
• 11:44
  comes
• 11:44
  up.
• 11:44
  And
• 11:45
  when
• 11:45
  it
• 11:45
  does
• 11:45
  come
• 11:45
  up,
• 11:46
  it's
• 11:46
  a
• 11:46
  pain
• 11:46
  because
• 11:46
  you're
• 11:47
  like,
• 11:47
  oh,
• 11:47
  we
• 11:47
  have
• 11:47
  to
• 11:47
  deal
• 11:47
  with
• 11:47
  this.
• 11:48
  Hawaii,
• 11:48
  Alaska,
• 11:49
  Puerto
• 11:49
  Rico
• 11:49
  shipment.
• 11:50
  Now,
• 11:50
  out
• 11:50
  of
• 11:51
  millions
• 11:51
  of
• 11:51
  packages,
• 11:52
  we
• 11:52
  do,
• 11:52
  this
• 11:53
  one
• 11:53
  comes
• 11:53
  up
• 11:53
  because
• 11:53
  it
• 11:53
  got
• 11:54
  there
• 11:54
  super
• 11:55
  late.
• 11:55
  Or.
• 11:56
  Or
• 11:56
  it
• 11:56
  was
• 11:56
  like,
• 11:56
  why
• 11:57
  did
• 11:57
  this.
• 11:57
  Why
• 11:57
  was
• 11:57
  this?
• 11:57
  $35
• 11:58
  and
• 11:58
  it
• 11:58
  was
• 11:58
  10
• 11:59
  ounces
• 11:59
  to.
• 11:59
  Ship
• 12:00
  and
• 12:00
  it
• 12:00
  went
• 12:01
  on
• 12:01
  a
• 12:01
  barge
• 12:01
  and
• 12:01
  it
• 12:01
  took
• 12:02
  three
• 12:02
  weeks
• 12:02
  to
• 12:03
  get
• 12:03
  to
• 12:03
  where
• 12:03
  it
• 12:04
  had
• 12:04
  to
• 12:04
  go.
• 12:05
  Hey,
• 12:05
  thanks
• 12:06
  so
• 12:06
  much
• 12:06
  for
• 12:06
  being
• 12:06
  on.
• 12:06
  Jason.
• 12:07
  Do
• 12:07
  you
• 12:07
  have
• 12:07
  anything
• 12:07
  else
• 12:07
  you
• 12:07
  want
• 12:07
  to.
• 12:08
  Was
• 12:08
  there
• 12:08
  anything
• 12:08
  else
• 12:08
  you
• 12:08
  want
• 12:09
  to
• 12:09
  share?
• 12:09
  Anything
• 12:09
  exciting
• 12:09
  you
• 12:10
  guys
• 12:10
  got
• 12:10
  coming
• 12:10
  up?
• 12:10
  Yeah,
• 12:11
  I
• 12:11
  think,
• 12:11
  you
• 12:11
  know,
• 12:12
  we're
• 12:12
  expanding.
• 12:13
  You
• 12:14
  know,
• 12:14
  like
• 12:14
  I
• 12:14
  said,
• 12:14
  we're
• 12:14
  looking
• 12:14
  to
• 12:15
  open
• 12:15
  up
• 12:15
  a
• 12:15
  few
• 12:15
  more
• 12:15
  stores.
• 12:16
  Yeah,
• 12:16
  I
• 12:16
  like
• 12:16
  that.
• 12:16
  Which
• 12:17
  will
• 12:17
  even
• 12:18
  enhance
• 12:18
  our
• 12:19
  transit
• 12:19
  times.
• 12:20
  Right.
• 12:21
  And,
• 12:21
  you
• 12:22
  know,
• 12:22
  I
• 12:22
  think
• 12:22
  the
• 12:23
  whole
• 12:23
  partnership
• 12:23
  with
• 12:23
  Asendia
• 12:24
  is
• 12:24
  going
• 12:24
  to
• 12:24
  keep
• 12:24
  growing.
• 12:25
  I
• 12:25
  mean,
• 12:25
  it
• 12:25
  has
• 12:25
  been
• 12:26
  over
• 12:26
  the
• 12:26
  last
• 12:26
  year
• 12:26
  and
• 12:26
  a
• 12:27
  half.
• 12:28
  You
• 12:28
  guys
• 12:28
  are
• 12:28
  a
• 12:28
  great
• 12:28
  partner,
• 12:29
  you
• 12:29
  know,
• 12:29
  and
• 12:29
  we
• 12:29
  appreciate
• 12:30
  it.
• 12:30
  And,
• 12:31
  you
• 12:31
  know,
• 12:32
  other
• 12:32
  than
• 12:32
  that,
• 12:33
  I
• 12:33
  mean,
• 12:33
  you
• 12:34
  know,
• 12:34
  there's
• 12:34
  a
• 12:34
  lot
• 12:34
  of,
• 12:35
  you
• 12:35
  know,
• 12:35
  especially
• 12:36
  at
• 12:36
  Manifest
• 12:36
  here,
• 12:37
  a
• 12:38
  lot
• 12:38
  of,
• 12:39
  you
• 12:39
  know,
• 12:39
  customers
• 12:40
  that
• 12:40
  are
• 12:40
  interested.
• 12:40
  Right.
• 12:41
  Looking
• 12:41
  at
• 12:41
  alternatives
• 12:42
  big
• 12:43
  time,
• 12:43
  that
• 12:43
  Asendia
• 12:44
  and
• 12:44
  IB
• 12:44
  offer.
• 12:45
  Yeah.
• 12:45
  All
• 12:46
  right,
• 12:46
  well,
• 12:46
  thanks
• 12:46
  so
• 12:46
  much,
• 12:46
  Chas.
• 12:47
  Always
• 12:47
  a
• 12:48
  pleasure.
• 12:48
  Definitely.
• 12:49
  And
• 12:49
  for
• 12:50
  everybody
• 12:50
  listening
• 12:50
  and
• 12:50
  watching,
• 12:51
  thank
• 12:52
  you
• 12:52
  so
• 12:52
  much
• 12:52
  for
• 12:52
  watching
• 12:52
  Outside
• 12:53
  the
• 12:53
  box
• 12:53
  of
• 12:53
  Asendia
• 12:53
  USA
• 12:54
  podcast.
• 12:54
  Special
• 12:54
  guest
• 12:55
  today,
• 12:55
  Chas
• 12:55
  Gorham
• 12:56
  from
• 12:56
  International
• 12:56
  Bridge.
• 12:57
  Thank
• 12:57
  you,
• 12:57
  Chas.
• 12:58
  Thanks
• 12:58
  so
• 12:58
  much
• 12:58
  for
• 12:58
  being
• 12:58
  here.
• 12:59
  Thanks
• 12:59
  everybody.
• 13:00
  Share
• 13:00
  subscribe
• 13:01
  and
• 13:01
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• 13:02
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• 13:02
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• 13:03
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• 13:03
  learn
• 13:03
  more
• 13:03
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• 13:04
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• 13:04
  topic
• 13:05
  or
• 13:05
  for
• 13:05
  a
• 13:05
  free
• 13:06
  consultation,
• 13:06
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• 13:07
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• 13:09
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• 13:11
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• 13:12
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• 13:12
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• 13:12
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• 13:12
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• 13:13
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• 13:13
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• 13:14
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• 13:15
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• 13:15
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• 13:16
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