Latest / Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Customer Experience in the Age of AI with Priceline CTO Marty Brodbeck and UPS CDTO Bala Subramanian
885: Organizations navigate a landscape marked by frequent AI interface releases, expanding interaction channels, and heightened expectations for quick, seamless, personalized experiences. Emphasizing responsible customer data use, they strive to balance AI with human touch to enhance both customer and employee engagement. In this episode of Technovation, a panel from our May 2024 Metis Strategy Digital Symposium features Bala Subramanian, Executive Vice President and Chief Digital and Technology Officer at UPS, and Marty Brodbeck, Chief Technology Officer at Priceline, in conversation with…
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