How To Set Priorities For Retail CX Investment & Innovation With Talkdesk's Michael Klein | Ask An Expert
In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change.
So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on.
Collectively the three of them went deep on:
The shift…
The skinny
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