Latest / DEWA Podcasts / DEWA raises the Hamdan Bin Mohammed Programme for Government Services Flag at Al Shera’a, its new headquarters • DEWA was recognised for its leadership in implementing the ‘360 Services’ policy

Transcript

DEWA raises the Hamdan Bin Mohammed Programme for Government Services Flag at Al Shera’a, its new headquarters • DEWA was recognised for its leadership in implementing the ‘360 Services’ policy · DEWA Podcasts

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  Hello and welcome! Today, we are looking at a
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  defining moment in the future of public service
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  and, well, digital innovation. Recently, His
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  Excellency Saeed Mohammed Al -Tayr, MD and CEO
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  of Dubai Electricity and Water Authority, proudly
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  raised the Hamdan bin Mohammed Program for Government
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  Services flag 2025. This actually took place
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  at Al -Shira, which is Diwa's stunning new headquarters,
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  right there surrounded by a delegation from the
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  Executive Council of Dubai. Now, earning the
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  Hamdan flag is a massive endorsement of Diwa's
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  leadership. They achieved the absolute highest
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  results in implementing Dubai's ambitious 360
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  services policy. By leaning into artificial intelligence
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  and advanced data analytics, they haven't just
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  updated their systems. they've totally re -engineered
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  how citizens interact with utilities. Today,
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  Diwa handles over 14 million integrated digital
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  transactions a year. 100 % of their services
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  are self -service, literally no physical visits
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  required. It's an ecosystem that actually predicts
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  customer needs before they even arise. Addressing
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  this historic milestone, His Excellency Saeed
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  Mohammed Al -Tayr shared some inspiring words.
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  He emphasized working in line with the vision
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  of His Highness Sheikh Mohammed bin Rashid Al
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  Maktoum and the directives of His Highness Sheikh
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  Hamdan bin Mohammed bin Rashid Al Maktoum to
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  provide customer -centric, proactive, and integrated
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  services. He stated they are incredibly proud
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  of winning the flag for 2025, noting that it
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  really reflects Diwa's success in meeting the
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  360 services policy objectives and inspires them
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  to keep reaching new levels of government excellence.
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  He also went on to recognize the essential partnerships
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  that made this possible. He extended deep gratitude
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  to His Highness Sheikh Hamdan for his unwavering
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  support, and also thanked the Dubai Model Center
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  team for their pioneering efforts in enabling
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  the government entities to adopt international
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  best practices. You know, by merging cutting
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  -edge AI with a genuinely human -centric approach,
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  Diwa has created a true blueprint for modern
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  government excellence. So here's a question I'd
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  like you to think about. As utility and government
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  services become 100 % digital and automated,
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  how can cities around the world ensure that their
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  technology remains as emotionally intelligent
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  as it is artificially intelligent? Thank you
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  for listening.