Latest / Hurdle with Emily Abbate / Episode 22: Joey Gonzalez, CEO Barry's Bootcamp
Transcript
- 0:02Speaker 1: Hey, what's up? Hello, Emily, A body here? With episode
- 0:06Speaker 1: twenty two of Hurdle. It really is crazy. The higher
- 0:11Speaker 1: these numbers get, you know, we're we're approaching almost a
- 0:14Speaker 1: full year of podcasting and the adventures this thing have
- 0:18Speaker 1: taken me on. It makes me hopeful for all the
- 0:20Speaker 1: good stuff to come before we get into it. With
- 0:23Speaker 1: today's guest, Joey Gonzalez, the CEO of Barry's boot Camp.
- 0:27Speaker 1: Shout out to the sponsor of this episode, Athletic Greens.
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- 0:38Speaker 1: I drink it every morning without fail, on an empty stomach,
- 0:41Speaker 1: usually right after my workout.
- 0:43Speaker 2: I'll bring it along with me to the subway.
- 0:45Speaker 1: It tastes great, and it feels great to know that
- 0:48Speaker 1: I'm providing my body with all the good essential vitamins
- 0:51Speaker 1: and minerals it really needs. They're offering a special deal
- 0:54Speaker 1: to Hurdle listeners for twenty free travel packs. That's a
- 0:57Speaker 1: ninety nine dollars value with your first part. Just just
- 1:00Speaker 1: go to Athleticgreens dot com slash Hurdle to claim it.
- 1:04Speaker 1: No code necessary again, that's Athleticgreens dot Com slash hurdle.
- 1:09Speaker 1: It makes me laugh a little bit when you go
- 1:10Speaker 1: to the website. It's like Tim Ferriss and me. Okay,
- 1:15Speaker 1: back to it. Last week I was chatting with Flywell's
- 1:18Speaker 1: Ruth Zuckerman, and this week we're continuing the theme of
- 1:21Speaker 1: fitness industry powerhouses with Joey Gonzalez. I've got to admit
- 1:26Speaker 1: I've met Joey before, but I was definitely fangrolling a
- 1:28Speaker 1: little bit throughout this episode that we recorded in his
- 1:31Speaker 1: office in West Hollywood. And I guess that's because more
- 1:34Speaker 1: so since I'm living in a major city. Barry's is
- 1:37Speaker 1: a major workout establishment, and this week actually the company
- 1:41Speaker 1: is celebrating their twenty year anniversary. In today's episode, Gonzalez
- 1:45Speaker 1: talks about how he was scared and kind of intimidated
- 1:48Speaker 1: to go to his first Barry's class almost nineteen years ago.
- 1:52Speaker 1: He talks about how we transitioned from customer to instructor,
- 1:55Speaker 1: from instructor to manager, from manager to upper level management,
- 1:59Speaker 1: and well, you see where this is going.
- 2:01Speaker 2: You know, he sits in the CEO seat right now.
- 2:04Speaker 1: We have a really great conversation and this tidbit I
- 2:06Speaker 1: actually really adored was this idea that you don't have
- 2:09Speaker 1: to be the hero. There's a lot of things in
- 2:12Speaker 1: life that make us scared or anxious or all of
- 2:14Speaker 1: those feelings that go along with being a total newbie
- 2:17Speaker 1: and sometimes just doing your best.
- 2:19Speaker 2: You know, that's that's good enough. A few housekeeping things.
- 2:23Speaker 1: If you're in the New York City area, come to
- 2:25Speaker 1: Hurdle Live tomorrow night, October ninth, at seven pm. I'll
- 2:28Speaker 1: be chatting with past guests Michael Chernow restaurant tour Extraordinary,
- 2:32Speaker 1: doctor Jason worseland creator of Their Gun, and Dan Churchill,
- 2:37Speaker 1: the chef for under Armour and the man behind Charlie Street,
- 2:40Speaker 1: a new cafe in New Leda. How cool is it
- 2:43Speaker 1: that I get hang out with these great guys. For
- 2:45Speaker 1: all the details, head on over to Hurdle dot us
- 2:48Speaker 1: and snag your ticket. Chernow, Churchill and I are all
- 2:51Speaker 1: running this year's New York City Marathon. It's crazy that
- 2:54Speaker 1: it's only a few weeks away and chre Now is
- 2:56Speaker 1: running it for New York City's largest food rescue organization, City.
- 3:00Speaker 1: They help feed more than one point two million New
- 3:03Speaker 1: Yorkers who are struggling to put meals on the table,
- 3:05Speaker 1: and so all of the proceeds from this Hurdle Live
- 3:08Speaker 1: installment will go directly to City Harvest. Again, Grab a friend,
- 3:13Speaker 1: grab a ticket. Let's have some fun.
- 3:15Speaker 2: As always.
- 3:16Speaker 1: Connect with the podcast on social at Hurdle Podcast Instagram, Twitter, Facebook.
- 3:21Speaker 2: And let's keep those screen grabs coming. Guys.
- 3:23Speaker 1: There's nothing better than going about my day and getting
- 3:26Speaker 1: tagged in someone's Instagram story telling me that these amazing
- 3:29Speaker 1: people who are sharing their stories with us on the
- 3:31Speaker 1: regular are keeping them motivated and helping.
- 3:33Speaker 2: Them get through some stuff. I think that's it.
- 3:35Speaker 1: If you have any questions, you need anything, you know
- 3:37Speaker 1: how to reach me Emily at Hurdle dot us.
- 3:41Speaker 2: Let's get to hurdling today.
- 3:47Speaker 1: I am sitting here with Joey Gonzalez. He is the
- 3:50Speaker 1: CEO of Barry's boot Camp. This feels like a mega
- 3:54Speaker 1: opportunity today. Thanks for sitting down with me, joe of.
- 3:59Speaker 3: Course, thank you.
- 4:00Speaker 1: I would be remiss if I didn't say that Berry's
- 4:02Speaker 1: boot Camp is definitely my favorite workout. Oh really, I
- 4:06Speaker 1: know I didn't tell you that before you saved it
- 4:09Speaker 1: The good stuff saved the gem for the first minute
- 4:11Speaker 1: of the podcast, you know what it is, and I'll
- 4:14Speaker 1: let you explain to the audience like what happens inside
- 4:16Speaker 1: of a Berri's boot Camp class. But for me, I
- 4:19Speaker 1: just feel like I get the best of everything that
- 4:22Speaker 1: I like to do in this session. Like I love running,
- 4:26Speaker 1: I love strength training, and I feel like the energy
- 4:29Speaker 1: in that room, like it's just a trifecta of all
- 4:32Speaker 1: the things I look for in a good workout. So
- 4:34Speaker 1: why don't you explain a little bit about what happens
- 4:37Speaker 1: inside of a Berri's boot Camp studio.
- 4:39Speaker 3: Sure, so the work I'll start in the red room,
- 4:42Speaker 3: which is what we call our studio, and that's the
- 4:46Speaker 3: experience of BERRIES that hasn't changed in the last twenty years.
- 4:49Speaker 3: And what we do there is we split cardiovascular in
- 4:53Speaker 3: interval cardiovascular with true strength training thirty minutes each BERRIES
- 4:58Speaker 3: is always prioritized cardio and strength training to be equally
- 5:02Speaker 3: as important. So I think that's why what you get
- 5:05Speaker 3: is efficiency results a true fat burning, you know, lean
- 5:11Speaker 3: muscle tissue building workout. It has been an instructor led
- 5:16Speaker 3: organization since the very beginning. It was founded by Barry
- 5:19Speaker 3: himself who came up with the concept and has run
- 5:22Speaker 3: today by me, a CEO who is previously an instructor.
- 5:25Speaker 3: So our core competency is delivering a product that works.
- 5:30Speaker 3: Our priority is always focusing on what's happening in that
- 5:34Speaker 3: red room, making sure that we stay, you know, true
- 5:37Speaker 3: to who we are, making sure that the workout is
- 5:40Speaker 3: effective and the instructors are happy and people experience continuing education.
- 5:45Speaker 1: So what's the uh, what's the mentality behind the Red Room?
- 5:49Speaker 1: Like why is it red?
- 5:51Speaker 3: Right? So, originally, when it was founded in nineteen ninety eight,
- 5:55Speaker 3: the idea was, so this workout is really hard. I mean,
- 5:58Speaker 3: let's just say it out loud. If you want an
- 6:00Speaker 3: easy workout, you're not going to go to berries. How
- 6:02Speaker 3: do we make it fun and sexy and cool? And
- 6:05Speaker 3: so the red lighting was supposed to mimic what you'd
- 6:08Speaker 3: experience in a nightclub, so people felt like it was
- 6:11Speaker 3: a party atmosphere. They'd show up, they'd be red lighting,
- 6:16Speaker 3: the music was pumping, and it didn't hurt that. One
- 6:19Speaker 3: of the side effects was that it was extremely flattering
- 6:22Speaker 3: to the human body. So oftentimes shirts come off. I
- 6:26Speaker 3: mean it's like, you know, it's a whole thing.
- 6:28Speaker 1: Wait, so I have to ask this question now, we're
- 6:31Speaker 1: evaluating all of my personal experiences inside. I'm like, you know,
- 6:37Speaker 1: I always thought there were super flattering mirrors and berries,
- 6:40Speaker 1: but now I'm like, is there. It's not only like
- 6:42Speaker 1: a flattering mirror, but then there's like good lighting.
- 6:45Speaker 3: Man, the mirrors are true, you are You're not flattering mirrors,
- 6:50Speaker 3: They're just regular mirrors.
- 6:51Speaker 1: I feel pretty good about myself today. Okay, all right,
- 6:53Speaker 1: I'm into that. So you go into a BERRIES. You
- 6:56Speaker 1: have this experience that combines treadmills and sprinting and the
- 7:00Speaker 1: strength training, and then throughout the week there are different
- 7:02Speaker 1: days focused on different body parts.
- 7:04Speaker 3: So how does that work exactly? So we work opposite
- 7:08Speaker 3: muscle groups. So on a Monday, you'll do arms, you'll
- 7:10Speaker 3: do biceps and trisips, and we phone a little bit
- 7:12Speaker 3: of ads. On a Tuesday, you'll do button legs. On
- 7:14Speaker 3: a Wednesday you'll do chest and back. On a Thursday
- 7:17Speaker 3: you'll do abdominalis and on a Friday, Saturday and Sunday
- 7:20Speaker 3: you do full body. So you're pretty much doing all
- 7:22Speaker 3: of the above.
- 7:23Speaker 1: What I'd love to do is jump a little bit
- 7:25Speaker 1: into your background before we do that, though, I think
- 7:28Speaker 1: it's important to say that there are forty three we
- 7:32Speaker 1: counted different various locations across the world. Berries is now
- 7:37Speaker 1: in the US, Canada, Norway, Sweden, the UK, Italy, UAE, and.
- 7:43Speaker 2: Soon to come some other places.
- 7:45Speaker 1: So this didn't happen overnight, no, And you weren't sitting
- 7:50Speaker 1: at this desk, you know, overnight either.
- 7:51Speaker 2: So why don't you tell me a little bit about.
- 7:53Speaker 1: Your background and how your time with Berries really began.
- 7:58Speaker 3: So my sea story is a Cinderella CEO story because
- 8:03Speaker 3: I've done everything from clean the toilets to check people
- 8:06Speaker 3: into answer phones to I began first actually as a customer,
- 8:10Speaker 3: and I came to Berry's at a crossroads in my
- 8:13Speaker 3: life where I was sort of wrapping up my previous
- 8:17Speaker 3: life as an actor slash in the performing arts, trying
- 8:21Speaker 3: to figure out in which direction I was going to head,
- 8:24Speaker 3: and landed myself at Barry's. Became completely obsessed by it
- 8:29Speaker 3: was taking like two classes a day, and just fell
- 8:32Speaker 3: in love with the concept, with the culture, with the community,
- 8:37Speaker 3: and became close friends with Barry. And he asked me
- 8:41Speaker 3: if I wanted to be an instructor, And so I
- 8:43Speaker 3: hadn't really considered fitness as a vocation prior to that,
- 8:48Speaker 3: but once he asked, it all just seemed to make
- 8:50Speaker 3: sense because at Barry's and then you know, in boutique
- 8:54Speaker 3: fitness in general, you are a bit of an entertainer
- 8:56Speaker 3: and a bit of a trainer, so they're both pieces, definitely.
- 8:59Speaker 2: And where were you living at the.
- 9:00Speaker 3: Time here in La Yeah, I had come out here
- 9:03Speaker 3: to go to USC Okay, and so I started first
- 9:07Speaker 3: as an instructor. I then became a manager for the
- 9:10Speaker 3: LA locations, and I expressed an interest to the partners
- 9:16Speaker 3: of wanting to invest and become a partner myself, and
- 9:19Speaker 3: so we worked together first for four years to do
- 9:21Speaker 3: a very long sniff test and make sert that I
- 9:25Speaker 3: was the right partner for them, which I totally respect.
- 9:29Speaker 3: And then in two thousand and eight I moved down
- 9:32Speaker 3: to San Diego to open our first studio outside of
- 9:34Speaker 3: LA which was San Diego. Then soon after, in twenty ten,
- 9:39Speaker 3: I moved to New York to open our first New
- 9:40Speaker 3: York City studio, and so I just sort of became
- 9:43Speaker 3: the guy that moved around and proved portability in the
- 9:45Speaker 3: scalability of the concept.
- 9:47Speaker 1: Were you excited to be that guy?
- 9:50Speaker 3: Oh?
- 9:50Speaker 1: Yeah, yeah, I love travel.
- 9:52Speaker 3: I still travel a lot to today, and it's just
- 9:54Speaker 3: something I find invigorating and I love seeing new things
- 9:57Speaker 3: and meeting new people. So it was definitely a challenge,
- 10:01Speaker 3: but very very fun.
- 10:02Speaker 1: I'm interested to know because you still teach today. And
- 10:05Speaker 1: I actually sat down the other day with Ruth Zuckerman
- 10:08Speaker 1: from Flywheel, and she still teaches as well. A lot
- 10:11Speaker 1: of people ask her why are you teaching? Like why
- 10:15Speaker 1: do you still teach? Like don't you have enough going on?
- 10:17Speaker 2: Aren't you traveling? Aren't you doing this and that?
- 10:20Speaker 1: So what is it that keeps you going back into
- 10:23Speaker 1: the red room day in and day out and teaching
- 10:25Speaker 1: and connecting with your clientele on that sort of level.
- 10:28Speaker 3: So I mentioned earlier that Barrie's has always been an
- 10:31Speaker 3: instructor led organization, and it's just really important for me
- 10:35Speaker 3: to stay connected to my roots, like I was an instructor,
- 10:38Speaker 3: right and so I think being an instructor gave me
- 10:42Speaker 3: so many insights to what could make this business more powerful,
- 10:46Speaker 3: more compelling, just an all around better experience for people,
- 10:49Speaker 3: And so that's something I would never give up. It's
- 10:52Speaker 3: also just fun for me to get in that room
- 10:55Speaker 3: and let it all go and put my mic on
- 10:57Speaker 3: and play great music and put together what I hope
- 10:59Speaker 3: is a fun class for people. There is a type
- 11:01Speaker 3: of immediate gratification you get from that. The instructors are
- 11:05Speaker 3: the stars, right, and it's like you've changed my life.
- 11:08Speaker 3: Your classic it's you know, everyone loves it. You know,
- 11:11Speaker 3: from life.
- 11:12Speaker 2: Change, you get a life change. Everyone gets a life change. Yeah,
- 11:15Speaker 2: I can totally identify with that.
- 11:17Speaker 1: What uh you said you were at kind of a
- 11:19Speaker 1: crossroads in your life before you started teaching at Berries
- 11:23Speaker 1: and when you were, you know, going for the first time.
- 11:26Speaker 1: What were you doing for fitness before you found Berries?
- 11:29Speaker 3: Before Barries? I was the very I was like a
- 11:31Speaker 3: typical had a membership at La Fitness or some gym,
- 11:36Speaker 3: big box gym. Yeah, would bring my you know, Men's
- 11:39Speaker 3: Fitness or Men's Health magazine there and open up, you know,
- 11:44Speaker 3: the workout and do whatever program they had written, which
- 11:47Speaker 3: was great fun. Like I actually became fairly self educated
- 11:51Speaker 3: doing that. But I didn't have any experience prior to
- 11:55Speaker 3: Berries with group fitness outside of the gym, of course,
- 11:59Speaker 3: or one on one personal training.
- 12:02Speaker 1: Right.
- 12:02Speaker 3: And actually, at the time, because it was so long ago,
- 12:05Speaker 3: boutique didn't exist, you know, the industry boutique fitness didn't exist.
- 12:09Speaker 3: Berries was really one of the first. So when I
- 12:13Speaker 3: tried Berries for some I had to like actually learn
- 12:15Speaker 3: about how it worked. I was like, wait, what's the membership? Wait?
- 12:18Speaker 3: I just pay for one class. There was a process,
- 12:21Speaker 3: an educational process that our front desk had to take on.
- 12:24Speaker 1: Yeah, And so when you got into working out, like
- 12:28Speaker 1: on the scale that you would accomplish at Berries, did
- 12:31Speaker 1: working out kind of take on a new meaning to you?
- 12:34Speaker 1: Like did it feel totally different than before? And in
- 12:37Speaker 1: what way?
- 12:40Speaker 3: Many different ways, But I think the most impactful way
- 12:42Speaker 3: was that I learned that I was capable of doing
- 12:47Speaker 3: things I never thought it was. Because most people will
- 12:50Speaker 3: say when they take a class at Berries, they are pushed,
- 12:54Speaker 3: not necessarily singled out, but they are pushed because they're
- 12:58Speaker 3: incentivized and motivated by the people around them and the
- 13:00Speaker 3: instructors to go beyond their normal thresholds. And so I
- 13:04Speaker 3: ran and I lifted in a way that I would
- 13:07Speaker 3: never do on my own.
- 13:10Speaker 1: And so that really translated to other aspects of your life.
- 13:13Speaker 1: I mean, I'm sure coming in there and like coming
- 13:15Speaker 1: down from this road of acting to then be in
- 13:19Speaker 1: this class experience and then think like, is this what
- 13:22Speaker 1: I'm going to do now?
- 13:23Speaker 2: That must have been a bit of a trip.
- 13:25Speaker 3: Well it helped rebuild I think what had been demolished. Yeah,
- 13:28Speaker 3: which was like, oh I failed right at this career
- 13:31Speaker 3: that I've spent a decade working on, and you know
- 13:36Speaker 3: feeling when you're an actor or performer, you generally are
- 13:40Speaker 3: pretty familiar with rejection, And so I started, do you
- 13:44Speaker 3: just get down on yourself? And so all of a
- 13:46Speaker 3: sudden I was in this environment where I was being
- 13:48Speaker 3: built up by the people around me, by the instructors,
- 13:51Speaker 3: and frankly like by myself the way I looked at
- 13:54Speaker 3: myself in the mirror.
- 13:55Speaker 1: What do you when you are looking to hire an instructor, Barries?
- 14:00Speaker 1: What is something that you look for when you're bringing
- 14:03Speaker 1: someone down to your team.
- 14:05Speaker 3: So there are definitely a lot of boxes that our
- 14:08Speaker 3: talent needs to check, but I would say the most
- 14:11Speaker 3: meaningful one to me is buying to the brand and
- 14:14Speaker 3: the workout, which is why whenever someone expresses an interest
- 14:19Speaker 3: in teaching it Barries, who hasn't previously been an instructor,
- 14:22Speaker 3: the first thing we do is given the opportunity to
- 14:24Speaker 3: take as many classes as they want. And we track it,
- 14:27Speaker 3: and if it's something that sticks with him or her
- 14:30Speaker 3: and we see them going a lot and they start
- 14:32Speaker 3: to just love the experience, the likelihood of them being
- 14:35Speaker 3: put in the training program is much higher. It's also
- 14:39Speaker 3: really important for us to find people that are aligned
- 14:42Speaker 3: in terms of our brand values, because we've had situations
- 14:46Speaker 3: in past where they aren't and despite their level of success,
- 14:50Speaker 3: it just doesn't end up working out.
- 14:53Speaker 1: That's so interesting, and I also find it interesting that
- 14:55Speaker 1: you identify them from the get go as talent. Let's
- 14:59Speaker 1: talk a little bit about that. I mean, I think
- 15:02Speaker 1: in the scheme of like fitness right now, someone actually
- 15:06Speaker 1: asked me. I was on somebody Else's podcast a few
- 15:08Speaker 1: weeks back, and they asked me the guys from the
- 15:12Speaker 1: Recover Studio. They have a podcast in New York City,
- 15:15Speaker 1: and they asked me what I thought one of the
- 15:17Speaker 1: biggest flaws in fitness is right now? And I answered
- 15:22Speaker 1: that it makes me really nervous that people that might
- 15:25Speaker 1: not have the education that I hope that they should
- 15:27Speaker 1: have to distribute and disseminate this type of information are
- 15:31Speaker 1: just going out there and now they have this huge
- 15:32Speaker 1: platform and millions of people following them and they're like,
- 15:35Speaker 1: you should.
- 15:36Speaker 2: Do this right, and so what do you do to
- 15:40Speaker 2: kind of.
- 15:41Speaker 1: Safeguard your consumer when it comes to the people that
- 15:43Speaker 1: you're bringing in, Because I think that's really important not
- 15:46Speaker 1: just to have you know, good people in there, like
- 15:49Speaker 1: good hearted people, but also people that can talk with
- 15:51Speaker 1: authority to the type of programming that you guys are
- 15:54Speaker 1: putting out there.
- 15:56Speaker 3: I would say for them on the whole varies. Constructors
- 16:00Speaker 3: have certifications that reach beyond what you'd see in a
- 16:03Speaker 3: typical boutique studio. Most of our instructors all have their
- 16:07Speaker 3: PT and beyond. There are a select few that only
- 16:12Speaker 3: have their group fitness certification. But one of the safety
- 16:16Speaker 3: that's around that is our own proprietary training, which provides
- 16:21Speaker 3: guardrails for our talent to make sure that they provide
- 16:25Speaker 3: a safe environment for all of the individuals who are
- 16:27Speaker 3: taking their class. There is a certain amount of accountability
- 16:31Speaker 3: you need to accept as a participant, and this is
- 16:34Speaker 3: something you actually learn when you're getting certified that, like
- 16:37Speaker 3: boutique Fitness, group fitness is not the same level of
- 16:41Speaker 3: safety as a one on one personal trainer. Right, So
- 16:43Speaker 3: if safety is absolutely your top priority and your goal
- 16:48Speaker 3: might not be the right place for you. But if
- 16:50Speaker 3: you're someone who has a ton of experience, which tends
- 16:52Speaker 3: to be more our customer, you're going to be fine.
- 16:55Speaker 1: Yeah, yeah, definitely, I totally agree with that. I think
- 16:59Speaker 1: what's always saying about barries. I will say that I
- 17:04Speaker 1: have friends that live in areas where there are no berries,
- 17:06Speaker 1: but there is what they would compare to berries, and
- 17:10Speaker 1: maybe they would bring up they're like, well, I go
- 17:11Speaker 1: to orange theory. And I always say to them, like,
- 17:14Speaker 1: make sure if you have questions, you're asking someone, because
- 17:17Speaker 1: you go into a studio environment like that and there's
- 17:20Speaker 1: a TV on the wall and it's just a video
- 17:22Speaker 1: of someone executing a movement, and like, if you're not
- 17:25Speaker 1: the kind of person that's willing to ask for help
- 17:27Speaker 1: in that environment, it's so scary of what you could
- 17:29Speaker 1: do to your body if you're not taking the time
- 17:32Speaker 1: to really perfect and learn the movement.
- 17:35Speaker 2: And I think that's really intimidating for some people.
- 17:37Speaker 1: Definitely, when you were named CEO in twenty fifteen, did
- 17:41Speaker 1: you ever have a point where you felt a little
- 17:45Speaker 1: bit of imposter syndrome.
- 17:47Speaker 3: There's a very uncomfortable transition from entrepreneur to CEO. I
- 17:53Speaker 3: didn't necessarily feel like an impostor because I wasn't an
- 17:56Speaker 3: instructor moving into a CEO position, right, COO moving into
- 18:01Speaker 3: a CEO C and my responsibilities, to be honest, didn't
- 18:05Speaker 3: change that drastically.
- 18:06Speaker 4: Right.
- 18:07Speaker 3: Most of what I was handling I continued to handle.
- 18:11Speaker 3: Where I really struggled was building a robust infrastructure that
- 18:16Speaker 3: we have today. Minimizing touch points, which has been like,
- 18:20Speaker 3: absolutely how I talked to everyone all the time, That's
- 18:22Speaker 3: how I've grown this business, So minimizing that was really
- 18:26Speaker 3: a challenge. Yeah, and then with not necessarily enough time,
- 18:32Speaker 3: having to make so many key hires, which like I
- 18:35Speaker 3: definitely got it wrong a few times and then fixed
- 18:37Speaker 3: it and got it right, and now we have just
- 18:39Speaker 3: the most incredible executive team.
- 18:41Speaker 1: Right, And you're saying that building this team is a
- 18:44Speaker 1: little bit of a challenge. When you reflect on the
- 18:48Speaker 1: other challenges that you may have faced, whether it has
- 18:51Speaker 1: been as CEO or even prior to that as an instructor,
- 18:55Speaker 1: what do you reflect on to be some of the
- 18:57Speaker 1: biggest hurdles that you've had to jump over, or maybe
- 19:00Speaker 1: just one of the biggest hurdles that you've had to
- 19:02Speaker 1: jump over so far in your time at Berries.
- 19:06Speaker 3: I think my biggest and when you look back at life,
- 19:10Speaker 3: it's like ups and downs and ebbs and flows, right,
- 19:13Speaker 3: And the one thing I noticed that's a common denominator
- 19:16Speaker 3: is that the worst times in my life were times
- 19:18Speaker 3: where I was run by fear and it wasn't actually
- 19:21Speaker 3: what was happening at the moment. It was projecting into
- 19:24Speaker 3: the future what I thought that moment meant, which never
- 19:27Speaker 3: ended up being the case. And so I always say,
- 19:30Speaker 3: if I could advise myself back then today, I would say,
- 19:35Speaker 3: you know, transfer your fear into focus. And that's what
- 19:38Speaker 3: I do today. When I start to feel those feelings
- 19:41Speaker 3: of fear and intimidation, I am able to just like
- 19:44Speaker 3: hit reset and think about why am I scared right now?
- 19:47Speaker 3: What do I think is going to happen? And then
- 19:48Speaker 3: all of a sudden, I say it out loud and
- 19:50Speaker 3: I almost laugh because it's so ridiculous. Right, Oh, this
- 19:53Speaker 3: is happening, and that's happening, So all berries are going
- 19:56Speaker 3: to close around the world, Like, come on, get it together.
- 19:58Speaker 3: That's not happening, right. Do I focus and overcome this hurdle?
- 20:02Speaker 3: And how do I make sure that like I'm doing
- 20:05Speaker 3: everything possible to do what it is we do.
- 20:08Speaker 1: Best right, and so I feel like in that you're
- 20:11Speaker 1: also always pushing your comfort zone, and that can be
- 20:16Speaker 1: super intimidating and super challenging as a leader in your company.
- 20:22Speaker 1: What do you feel like is one of the most
- 20:24Speaker 1: you keep going back to this like singular piece of
- 20:27Speaker 1: advice for your employees. I feel like for me, for instance,
- 20:31Speaker 1: that is one of the biggest pieces of advice I
- 20:33Speaker 1: give to my friends when they look to me for
- 20:35Speaker 1: advice as someone who is a freelancer and a bit
- 20:37Speaker 1: of an entrepreneur, it's like, how do you do it?
- 20:40Speaker 1: And I say, I'm just willing to push my comfort zone,
- 20:43Speaker 1: and so getting comfortable with that level of discomfort goes
- 20:48Speaker 1: hand in hand with what I feel like has been
- 20:50Speaker 1: arguably the amount of success that I've seen so far
- 20:53Speaker 1: with only you know, years and years and experiences to come.
- 20:56Speaker 1: So what do you kind of offer your team as
- 20:59Speaker 1: a concert push point of advice?
- 21:01Speaker 3: Yeah, I think it's similar to what you're talking about.
- 21:05Speaker 3: I just phrase it differently and don't be afraid to
- 21:07Speaker 3: continue to innovate. Because the reason why Berries has been
- 21:11Speaker 3: a success for two decades now is because we've never
- 21:14Speaker 3: stopped changing, and we will never look at ourselves in
- 21:18Speaker 3: the mirrors and say it's enough. Right. We always know
- 21:21Speaker 3: we can do better and we could do more. And
- 21:23Speaker 3: as far as exercise and nutrition is concerned, it is
- 21:26Speaker 3: literally collective knowledge is doubling every year, right, And how
- 21:29Speaker 3: can we not pivot and how can we not make changes?
- 21:32Speaker 3: And so, whether it's marketing or development or HR or retail,
- 21:38Speaker 3: all we try to do is reinvent who we are
- 21:40Speaker 3: and make sure our offering is the best fitness offering
- 21:44Speaker 3: out there. Right.
- 21:45Speaker 1: I think it's really interesting. Obviously we're recording this in
- 21:49Speaker 1: the tail end of July. Last month was obviously Pride month,
- 21:52Speaker 1: and I think, I mean, for the last few years
- 21:54Speaker 1: Pride has been like such a special time at Berries,
- 21:58Speaker 1: but I feel like this year, specifically, it's just been
- 22:01Speaker 1: on another level. I know that you were definitely like
- 22:04Speaker 1: pretty vocal. I felt like this year on your social
- 22:07Speaker 1: media about like just like standing up for equality. And
- 22:11Speaker 1: I also know that you met your partner at Barry's. Yeah,
- 22:13Speaker 1: so why don't you tell me a little bit about that?
- 22:15Speaker 3: Yeah, So we were set up blindly because a friend
- 22:19Speaker 3: wanted to set me up and said I have the
- 22:21Speaker 3: perfect guy for you, and he said the same thing
- 22:23Speaker 3: to Jonathan and we were both like no, thanks. Then
- 22:26Speaker 3: Barry approached me and said, hey, you know a friend
- 22:30Speaker 3: that I've known for a long time just moved back
- 22:32Speaker 3: to LA and I really think he's great for you.
- 22:33Speaker 3: I want to set you up. I said no again.
- 22:35Speaker 3: I was twenty seven, like, I did not need a
- 22:37Speaker 3: blind day. I was just having a good time of
- 22:39Speaker 3: my life, so that was all good. So then randomly
- 22:43Speaker 3: this first friend who tried to set us up brought
- 22:45Speaker 3: Jonathan to class. Well that's sneaky, got totally sneaky, and
- 22:49Speaker 3: it was like after that moment, it was done, like
- 22:51Speaker 3: we it was love at first sight. We then started dating.
- 22:55Speaker 3: Barry freaked out because he's like, that's exactly who I
- 22:57Speaker 3: was going to set you up with. So it was
- 22:59Speaker 3: really just like I meant to be.
- 23:00Speaker 2: Oh they didn't know.
- 23:01Speaker 1: No, Oh, well that's ironic, really weird.
- 23:05Speaker 3: Yeah. I think when you meet us both those separately,
- 23:08Speaker 3: it's not hard to think like, oh, I feel like
- 23:11Speaker 3: those two would be a great that works.
- 23:13Speaker 2: And what does he do?
- 23:14Speaker 1: He owns restaurants. Okay, yeah, it's called Green Leaf.
- 23:17Speaker 3: Okay, it's definitely on brand because it's very healthy.
- 23:21Speaker 1: This is going to work for us because what you
- 23:23Speaker 1: do is on brand for what I do.
- 23:25Speaker 3: This marriage can work.
- 23:27Speaker 2: That's going to be good.
- 23:27Speaker 1: And you have two kids, yes, what are their names?
- 23:30Speaker 3: Francesca she's two and a half and Jake is just
- 23:33Speaker 3: over one.
- 23:34Speaker 1: So you've got two little kids, very little. How has
- 23:37Speaker 1: it been being the CEO of this bustling brand and
- 23:41Speaker 1: also keeping up with two pine sized kiddos at home.
- 23:45Speaker 3: I think the best part about it has been when
- 23:49Speaker 3: you have children. I was never good at balancing work
- 23:52Speaker 3: and play. I just worked twenty hours a day, and
- 23:56Speaker 3: now having a family, like I'm there every morning for
- 23:59Speaker 3: the first you know, two hours of their life, and
- 24:01Speaker 3: I'm there every night for the last hour and a half.
- 24:04Speaker 3: I do the bath time, the dinner like every single day, breakfast,
- 24:07Speaker 3: all of it. And so I have something that I
- 24:12Speaker 3: have to turn off for for the first time ever.
- 24:14Speaker 3: So I think it's actually helped me in a way
- 24:17Speaker 3: unplug when I need to. Yeah, even though, to be
- 24:20Speaker 3: totally honest with you, that stuff's way more stressful.
- 24:24Speaker 1: It's enjoyable, but it's very stressful.
- 24:26Speaker 2: Yeah.
- 24:26Speaker 1: I think a good follow up to that is, what
- 24:30Speaker 1: kind of life do you hope that your kids live?
- 24:33Speaker 1: Because I think in today's wellness world that we live in, like,
- 24:37Speaker 1: there are so many things that like, so many people
- 24:40Speaker 1: have so many opinions. So like you have an opinion
- 24:42Speaker 1: on how you like to live your life. I'm sure
- 24:44Speaker 1: your partner has an opinion on how he likes to
- 24:46Speaker 1: execute wellness in his life.
- 24:47Speaker 2: Obviously eats super healthy.
- 24:49Speaker 1: So what types of lessons do you hope to pass
- 24:52Speaker 1: on to them about wellness? And like how they you know,
- 24:57Speaker 1: develop as they get older.
- 24:59Speaker 3: So much my daughter comes to Berries every Saturday when
- 25:02Speaker 3: I teach. She literally sees the chevron and goes Berry's
- 25:05Speaker 3: book gamp. I mean she knows exactly she's been indoctrinated.
- 25:07Speaker 3: She's like going to be a customer in only three years.
- 25:12Speaker 2: A little frightening age at age like five.
- 25:15Speaker 3: My nephew who's nine, did a double like a few
- 25:17Speaker 3: months ago. This is crazy, but.
- 25:21Speaker 1: I just needs to like focus on this. Her second
- 25:23Speaker 1: so like was there treadmilling or like was there oh
- 25:27Speaker 1: so like treadmill floor, treadmill floor, treadmill floor, treadmill floor.
- 25:31Speaker 2: Okay, same page.
- 25:32Speaker 1: I don't think like some adult humans could do an
- 25:35Speaker 1: elite Okay.
- 25:37Speaker 3: High school athlete. He's not in high school, he's in junior.
- 25:42Speaker 3: So I think it is going to be virtually impossible
- 25:45Speaker 3: for my son or my daughter to not have fitness
- 25:48Speaker 3: and wellness in their lives.
- 25:50Speaker 4: Right.
- 25:51Speaker 3: They're just they're learning about it. It's their regular practice.
- 25:55Speaker 3: For me, I grew up in an environment where it
- 25:59Speaker 3: was really about halfness. So that's what I talk about
- 26:02Speaker 3: with them is I just want my kids to be happy.
- 26:05Speaker 3: And part of my happiness has been like finding a
- 26:08Speaker 3: career that I loved, right, So that if I could
- 26:10Speaker 3: wish anything for my children, it's that they find a
- 26:13Speaker 3: job and find work that they love.
- 26:15Speaker 2: I love that.
- 26:16Speaker 1: I think that's I think that's really special because that's
- 26:18Speaker 1: a definite different take on wellness than a lot of
- 26:21Speaker 1: people think of. I think a lot of people think
- 26:24Speaker 1: wellness and they immediately think fitness and activity. But what
- 26:28Speaker 1: we lose sight of is kind of like the mental
- 26:30Speaker 1: health and happiness aspect. What are some ways that you
- 26:35Speaker 1: give back to yourself from like I guess a self
- 26:37Speaker 1: care perspective, like what.
- 26:39Speaker 3: Do you do for you? Yeah? So I'm on the
- 26:42Speaker 3: well and Good council, Yeah, and just spoke about what
- 26:46Speaker 3: you just said, Like I literally word for word and
- 26:49Speaker 3: talked about how, like my biggest breakthrough last year was
- 26:51Speaker 3: learning how important mental health is. And I don't mean
- 26:58Speaker 3: like if you're suffering from just in general, like everybody's
- 27:01Speaker 3: own mental health. Yeah, taking responsibility for it and doing
- 27:05Speaker 3: things that can put you in a better headspace. I
- 27:09Speaker 3: meditate every day. I do five to ten minutes of meditation,
- 27:12Speaker 3: and it is definitely something that it seemed really cliche
- 27:17Speaker 3: to me. And until you have that power of a
- 27:21Speaker 3: moment where you connect why the meditation can be so
- 27:25Speaker 3: helpful for your everyday life, it probably won't resonate, but
- 27:29Speaker 3: when you get there and you start practicing it, it
- 27:32Speaker 3: really makes a difference.
- 27:33Speaker 1: When did you start doing that.
- 27:36Speaker 3: Just a few months ago, and was there.
- 27:39Speaker 1: Like a specific moment or occurrence that happened that triggered
- 27:42Speaker 1: you to start meditating, or were you like everybody's doing this,
- 27:45Speaker 1: I should probably get into it.
- 27:46Speaker 3: So we started working with an executive coach about eight
- 27:50Speaker 3: months ago, which has been life changing, and every group
- 27:55Speaker 3: meeting we have starts with a meditation. So all we
- 27:59Speaker 3: really need to do was collectively understand like why that
- 28:03Speaker 3: was so powerful and what it would end, you know,
- 28:06Speaker 3: in the five to ten minutes was over, he would
- 28:07Speaker 3: talk about like how it impacted each person and had
- 28:11Speaker 3: everybody go around the room saying, you know, what they
- 28:14Speaker 3: went through and what and you just it's it's a
- 28:16Speaker 3: complete journey.
- 28:17Speaker 1: Yeah. And when you say executive coach, you mean like
- 28:20Speaker 1: for the people that work for Barri's Corporate.
- 28:22Speaker 3: So for all of us on the executive team, we
- 28:26Speaker 3: work one on one with this guy and we sit
- 28:28Speaker 3: down and you know, the whole first four to six
- 28:32Speaker 3: weeks for me was literally like feet on the couch.
- 28:35Speaker 3: What happened when you were there at five years old? Yeah,
- 28:38Speaker 3: mommy daddy, you know, just like the whole thing, right,
- 28:41Speaker 3: combination of like how to be an executive leader with
- 28:44Speaker 3: like psychotherapy basically. And so then he sort of approached
- 28:49Speaker 3: each executive member individually, learn more about them as a personality,
- 28:53Speaker 3: what makes them tick, what they've learned, you know, which
- 28:57Speaker 3: hasn't helped them along the way, or what they've learned
- 28:59Speaker 3: that has. And it's really changed the dynamic around here.
- 29:03Speaker 3: It's helped leadership practice what we call servant leadership, which
- 29:08Speaker 3: is actually listening to the people that work for us
- 29:10Speaker 3: and being of service to them. It's just been totally
- 29:13Speaker 3: altering to the business.
- 29:15Speaker 1: What do you think has been one of the biggest
- 29:16Speaker 1: lessons you've learned along the way that helps you be
- 29:18Speaker 1: a more impactful leader for your team.
- 29:23Speaker 3: So one of the things we are asked to focus
- 29:27Speaker 3: on is the difference between what's happening in reality and
- 29:34Speaker 3: what's happening in our minds. And when you can make
- 29:37Speaker 3: that distinction and call out behavioral patterns or things you
- 29:43Speaker 3: might say or think before you actually say or think them,
- 29:47Speaker 3: it's a game changer in terms of relationships and in
- 29:50Speaker 3: terms of emotional intelligence and like being able to manage people.
- 29:56Speaker 4: Right.
- 29:57Speaker 3: It's just it's unbelievab. And then the second piece of
- 30:01Speaker 3: that is what I said earlier, which is just like
- 30:02Speaker 3: getting rid of fear, because he very much, our executive coach,
- 30:06Speaker 3: very much believes that fear. Most of the bad things
- 30:10Speaker 3: in the world are as a result of fear that
- 30:12Speaker 3: we feel unrealistically as a result of like things that
- 30:16Speaker 3: have happened to us earlier in life.
- 30:18Speaker 2: I think it's interesting.
- 30:19Speaker 1: I was having a conversation with a girlfriend yesterday and
- 30:22Speaker 1: I had intentionally but shouldn't have given someone time they
- 30:27Speaker 1: didn't ask for. So it's like you say, whether it's
- 30:31Speaker 1: like an emotional situation, you have a friend or someone
- 30:34Speaker 1: you want to do business with, and you are like, okay,
- 30:37Speaker 1: like maybe, in my head, on Tuesday at five, I'm
- 30:41Speaker 1: going to be swinging by the Barry's office, like maybe
- 30:44Speaker 1: I can make it so me and Joey can have
- 30:46Speaker 1: like thirty minutes. And it's like you didn't even approach
- 30:48Speaker 1: them about this time. You just in your head were like,
- 30:50Speaker 1: I'm going to give you this thirty minutes, and when
- 30:52Speaker 1: it doesn't work out, you're mad at yourself for giving
- 30:56Speaker 1: someone something they didn't ask for. Yeah, and that's been
- 30:59Speaker 1: something that I'm working on as an entrepreneur.
- 31:01Speaker 2: It's like, do.
- 31:03Speaker 1: Smart things with the time that you have with the
- 31:05Speaker 1: people that you care about and make it effective and impactful.
- 31:09Speaker 1: And I think that's really smart what you're saying. Backing
- 31:13Speaker 1: away from the fear as your motivator, it's like, I'm
- 31:16Speaker 1: worried if I don't make this thirty minutes, or if
- 31:19Speaker 1: I don't check all these boxes, or if I don't
- 31:21Speaker 1: do this, then this will happen. But what do you
- 31:23Speaker 1: do when you're like, okay, I am capable of X,
- 31:26Speaker 1: Y Z.
- 31:27Speaker 2: This is what I can control, Like focus on that.
- 31:30Speaker 3: And every example you come up with is like something
- 31:35Speaker 3: that we have learned about with Martin, where like for that,
- 31:38Speaker 3: for example, for what the story you just told is
- 31:41Speaker 3: all about clear communication and that could have been resolved
- 31:44Speaker 3: so easily with clear and direct but respectful communication.
- 31:47Speaker 2: Yeah.
- 31:47Speaker 3: Right, And then there are other things we've learned to articulate,
- 31:50Speaker 3: which is like we'll be sitting in a meeting and
- 31:52Speaker 3: we'll be able to turn one another to one another
- 31:54Speaker 3: and be like that just really triggered me, give.
- 31:56Speaker 4: Me a second, right, or like I'm getting a hijacked,
- 31:58Speaker 4: I'm getting So there's like this vocabulary now that we
- 32:02Speaker 4: all share here which really takes it takes all of
- 32:06Speaker 4: those really tense, awful moments out of the office and
- 32:09Speaker 4: you can actually be really candid about what you're feeling
- 32:12Speaker 4: and you can express it or articulate it like clearly, directly.
- 32:16Speaker 1: With respect, and it's really productive instead of just being
- 32:19Speaker 1: like super passive aggressive unintentionally. It's not like you want
- 32:22Speaker 1: to hurt anybody's feelings. It's just like this makes me
- 32:25Speaker 1: feel some kind of way.
- 32:26Speaker 3: Yeah, and I need to work past this yeah, or
- 32:28Speaker 3: I'm protecting myself so I'm getting mad at you.
- 32:30Speaker 1: You know it's I bet this helps you at home too.
- 32:34Speaker 3: Yeah.
- 32:34Speaker 1: Do you guys communicate differently now that you've been working
- 32:36Speaker 1: with it?
- 32:39Speaker 2: Like we need another coach.
- 32:42Speaker 3: I do my best.
- 32:50Speaker 1: Quick break from today's episode to give the sponsor Athletic
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- 33:58Speaker 2: Let's get back to it.
- 34:05Speaker 1: I'm back here sitting with Joey Gonzalez. He is the
- 34:08Speaker 1: CEO of Barry's Bootcamp. What do you think about when
- 34:11Speaker 1: you think about five year goals for Berries? Because I
- 34:13Speaker 1: think it's really special that you're talking about how important
- 34:16Speaker 1: your people are and like investing in your people and
- 34:18Speaker 1: that's a really good business goal. What else do you
- 34:21Speaker 1: see in the next five years for the company?
- 34:24Speaker 3: I think so I sort of see different goals. There
- 34:27Speaker 3: are different ways to look. We're hoping to get to
- 34:30Speaker 3: fifty US domestic studios by twenty twenty two, and we're
- 34:34Speaker 3: about halfway there. Well, so that's the enterprise goal. Then
- 34:38Speaker 3: there's the personal goal, which is as we expand, the
- 34:43Speaker 3: most important thing to me is maintaining culture. Because Barries
- 34:47Speaker 3: has always been It's so much more than a dollar
- 34:51Speaker 3: value or a business that I wanted to scale. It's
- 34:55Speaker 3: like a family.
- 34:56Speaker 4: You know.
- 34:56Speaker 3: We wear shirts that on the back say family at work.
- 35:00Speaker 3: It is a very real thing. We did a survey
- 35:04Speaker 3: across the organization to ask during our values project what
- 35:07Speaker 3: makes very special to you, and one of the most
- 35:10Speaker 3: common denominators was people feeling like they could be themselves here,
- 35:14Speaker 3: People feeling wholly accepted by not only the internal family
- 35:20Speaker 3: but also the external community. And so being able to
- 35:22Speaker 3: maintain that for me is a top of the mind
- 35:27Speaker 3: goal because I think it's one of the things that
- 35:29Speaker 3: differentiates Varies from a lot of other places.
- 35:31Speaker 1: In twenty seventeen, you told Forbes our community is a
- 35:35Speaker 1: huge driver for bringing in new customers. Our clients become
- 35:38Speaker 1: brand evangelists and want to share their experience with their
- 35:41Speaker 1: own networks. Even celebrities willingly share by word of mouth
- 35:45Speaker 1: and on social media. I think this brings to life
- 35:49Speaker 1: something that we haven't quite touched on yet, which is
- 35:51Speaker 1: this concept of social media and the growth of your
- 35:54Speaker 1: brand and your instructors via social media. As such a
- 35:59Speaker 1: big company, do you have like a certain lens or
- 36:02Speaker 1: a certain way that you try to talk about the
- 36:05Speaker 1: brand when it comes to these different platforms.
- 36:08Speaker 3: Yes, definitely, social media is like the new advertising, right
- 36:13Speaker 3: because it's organic and it's real and people listen, and
- 36:17Speaker 3: obviously I'm talking about organic and not paid, and so
- 36:20Speaker 3: we definitely make an effort to educate our instructors and
- 36:25Speaker 3: other employees on like how best practices, how to represent
- 36:29Speaker 3: barries and stay on brand. But what I think is
- 36:32Speaker 3: really interesting about what you brought up is that back
- 36:37Speaker 3: in you know, two thousand and three, when I started
- 36:39Speaker 3: at Berries, there was no social media. We used to
- 36:43Speaker 3: collect people's email addresses and as instructors, we would email
- 36:47Speaker 3: them our schedules. People and they came to class would
- 36:49Speaker 3: sign up with a pen or pencil. I got a
- 36:52Speaker 3: little you know, word and it just was like a
- 36:55Speaker 3: totally different reality where the business grew from word of mouth. Yeah,
- 36:59Speaker 3: And what I was able to see happen there is that,
- 37:03Speaker 3: like the I think people's frequency is always higher when
- 37:07Speaker 3: they go there with a friend and have a personal
- 37:09Speaker 3: connection to it. And as a result, even now that
- 37:12Speaker 3: we have a very sophisticated marketing department, our new client
- 37:16Speaker 3: acquisition campaigns are almost always backed up by getting support
- 37:23Speaker 3: from our current customer base, and so you'll see we'll
- 37:25Speaker 3: launch like friends with Benefits.
- 37:27Speaker 1: I did that this year.
- 37:28Speaker 3: You did see it, and it's fun. Like our customers
- 37:30Speaker 3: love it. They get a class, their friend gets a class.
- 37:32Speaker 3: But it creates what it is that makes very special,
- 37:35Speaker 3: which is like, let's talk about how heart that was.
- 37:37Speaker 3: Oh my gosh, I never swept that much. And then
- 37:39Speaker 3: you text each other in two days and you come
- 37:41Speaker 3: back right. Because for us, it's always about getting frequency
- 37:44Speaker 3: and repeat customers, and so we invest way more into
- 37:48Speaker 3: those types of campaigns today, even than in you know,
- 37:52Speaker 3: new client acquisition paid digital campaigns.
- 37:55Speaker 1: Right as Barry's grows bigger, how is it that you
- 37:59Speaker 1: hone in on this sense of community despite being bigger
- 38:03Speaker 1: and bigger and bigger.
- 38:06Speaker 3: One of the things we pay most attention to is
- 38:08Speaker 3: local nuance. And that is something I'm really sensitive to
- 38:13Speaker 3: because as the fourth partner who used to travel around
- 38:17Speaker 3: to new cities and communicate back to the mothership like
- 38:21Speaker 3: what that city needed. It was always like very helpful
- 38:25Speaker 3: for me to have their support and never hear like, well, no,
- 38:28Speaker 3: this is how we do things in that so we
- 38:30Speaker 3: would always pivot and flax depending on where we were
- 38:32Speaker 3: and what the community needed. And so as a CEO,
- 38:37Speaker 3: as we've expanded and entered so many new US cities,
- 38:40Speaker 3: it's really been a priority for me to continue that
- 38:43Speaker 3: communication with our boots on the ground. And we have
- 38:46Speaker 3: a whole community marketing team that they would liaise essentially
- 38:49Speaker 3: between marketing and all the managers. They are in studios.
- 38:54Speaker 3: They are delivering not only what we're doing, but why
- 38:57Speaker 3: we're doing it. And it works both ways. Right, are
- 39:00Speaker 3: going to Dallas and they're talking about this, you know,
- 39:02Speaker 3: new client acquisition campaign and then they're getting feedback about
- 39:06Speaker 3: how that sounds great, but what would really work here
- 39:08Speaker 3: is ABC, right, and they're bringing it back to us
- 39:11Speaker 3: and helping us learn about what works in their community.
- 39:13Speaker 3: And then we have a new department that we've just
- 39:15Speaker 3: invested into called Client Experience, which is wholly devoted to
- 39:20Speaker 3: like making sure everybody feels special, making sure disgruntled customers
- 39:23Speaker 3: are answered almost immediately, making sure if it's your you know,
- 39:28Speaker 3: if you're pregnant, and your customer that comes a lot
- 39:30Speaker 3: and we know you that there's you know, a pair
- 39:32Speaker 3: of baby shoes with berries chevron waiting for you at
- 39:35Speaker 3: the front desk. It's just surprise and delight and making
- 39:38Speaker 3: sure our customers feel special.
- 39:39Speaker 1: I love that term surprise and delay. Yeah, I feel
- 39:41Speaker 1: like there should be more surprise and delight, like it's
- 39:43Speaker 1: a regular human experience.
- 39:45Speaker 3: I know.
- 39:47Speaker 1: I would love that. I would love it. Also if
- 39:49Speaker 1: for just a minute, you could put on your trainer hat.
- 39:52Speaker 1: I come to you and I tell you, man, I'm
- 39:55Speaker 1: having like a really hard time getting motivated, like I
- 39:59Speaker 1: know I could lose a few pounds, Like I'm feeling
- 40:02Speaker 1: just like a little lackluster lately. Like what should I do, Joey,
- 40:07Speaker 1: what do you tell me.
- 40:09Speaker 3: For me? The accountability is always what I've seen be
- 40:12Speaker 3: the difference between success and failure. Yeah, and so making
- 40:15Speaker 3: sure somebody has someone to lean on. So if you're
- 40:18Speaker 3: my friend and you say that, I say, I'm not
- 40:20Speaker 3: going to let you fail, Like let's do this together
- 40:22Speaker 3: on Monday, or you text me what you ate and
- 40:25Speaker 3: when you worked out on Monday, and if you didn't,
- 40:26Speaker 3: we're going to have a conversation about why you didn't.
- 40:28Speaker 3: Do you know what I'm saying. He totally really getting
- 40:31Speaker 3: people to take accountability, to make the commitment and then
- 40:34Speaker 3: to have to explain why they didn't.
- 40:36Speaker 1: Yeah, you you have the opportunity to gift someone you
- 40:42Speaker 1: care about a book.
- 40:44Speaker 2: What book do you gift them?
- 40:46Speaker 1: Start with why? Joey just pointed out his desk for
- 40:49Speaker 1: everyone that's sitting at home listening to this, did you
- 40:51Speaker 1: just get that book?
- 40:52Speaker 3: No, as you can see it, read and rereadify and
- 40:56Speaker 3: I note and stuff. But I've definitely like passed it on.
- 41:00Speaker 1: What is so special about this book? I Simon Sinek.
- 41:04Speaker 1: Did I say that wrong?
- 41:05Speaker 3: No? That's right? Okay, It just it helps explain why
- 41:12Speaker 3: some organizations have stood the test of time and why
- 41:16Speaker 3: the most important thing to do isn't try to sell
- 41:20Speaker 3: to try to sell a product, but to try to
- 41:22Speaker 3: figure out why you're offering it in the first place,
- 41:25Speaker 3: which is way harder than you'd think.
- 41:27Speaker 1: Yeah, why do you think you're offering your product?
- 41:31Speaker 3: So, I mean, the vision for Berries has always been
- 41:35Speaker 3: to transform lives, and that vision started in West Hollywood
- 41:40Speaker 3: and has now become a worldwide vision. And we do
- 41:45Speaker 3: that through so many different ways. It's obviously physical. A
- 41:49Speaker 3: lot of people see results within like three or four
- 41:53Speaker 3: weeks at Berries where they just can't even believe people
- 41:55Speaker 3: who are already fit are saying I have a six
- 41:57Speaker 3: pack for the first time. They just can't believe the result. Right.
- 42:00Speaker 3: But on the flip side, we have people who have
- 42:03Speaker 3: like totally like emotional, spiritual, like they are going through
- 42:11Speaker 3: a hard time in life, they're suffering from cancer, or
- 42:13Speaker 3: they're going through a divorce, and all of a sudden,
- 42:15Speaker 3: they like find this work out that challenges their mind,
- 42:19Speaker 3: this community that supports and loves them. And so the
- 42:22Speaker 3: way that we transform lives is totally case by case dependent,
- 42:27Speaker 3: but it is an absolute and it's something that you
- 42:29Speaker 3: know is seen in every person that comes.
- 42:31Speaker 1: Yeah, when you think about your extensive journey with berries,
- 42:37Speaker 1: aside from you know, meeting your partner, what do you
- 42:41Speaker 1: think is one of the most beautiful ways that this
- 42:43Speaker 1: business has transformed your life? Oh, the eyes widened. It
- 42:49Speaker 1: was like a deep breath situation.
- 42:52Speaker 3: I mean, taking it back to the beginning, just learning
- 42:57Speaker 3: again after being broken down, that I'm capable of so much,
- 43:01Speaker 3: building my self confidence up again, facing myself, continually facing myself,
- 43:08Speaker 3: looking at myself in the mirror, and not necessarily only
- 43:11Speaker 3: thinking about can I get to twelve five for my sprint,
- 43:14Speaker 3: but also thinking about what happened today and ways that
- 43:18Speaker 3: I reacted, the ways that I could have been better.
- 43:20Speaker 3: Barries challenges me on all of those levels, and every
- 43:24Speaker 3: time I'm in that red room, it is just a
- 43:26Speaker 3: cathartic experience where I'm evaluating my life and myself and
- 43:33Speaker 3: trying to figure out, you know, how I'm doing.
- 43:36Speaker 1: Yeah, aside from that piece of advice to like reach
- 43:40Speaker 1: out to someone for accountability, someone who doesn't have the
- 43:43Speaker 1: opportunity to visit a berries themselves, maybe living in one
- 43:47Speaker 1: of those, you know, more rural areas. What is a
- 43:51Speaker 1: piece of advice you would give to them when maybe
- 43:55Speaker 1: they come to terms with this idea that they do
- 43:57Speaker 1: need to face themselves, that they do need to show up.
- 43:59Speaker 1: How to someone start when they haven't really been able
- 44:02Speaker 1: to do that before.
- 44:03Speaker 3: It's so easy now, I mean I told you back
- 44:05Speaker 3: in the day, I used to have to buy magazine
- 44:07Speaker 3: and bring it with me. Yea. Now there are apps,
- 44:11Speaker 3: there is YouTube, there are there's so many resources. I
- 44:15Speaker 3: think the most important thing is finding something that you enjoy,
- 44:19Speaker 3: because if you don't enjoy it, you're not going to
- 44:20Speaker 3: repeat it. Yeah, and that's what really counts.
- 44:23Speaker 1: What do you think has been one of the best
- 44:25Speaker 1: pieces of advice that you've been given in your career.
- 44:33Speaker 3: You have to trust the people you hired to do
- 44:35Speaker 3: their jobs.
- 44:38Speaker 1: I love that You're like Mike Drop, we're done. You
- 44:41Speaker 1: can either want why why that one?
- 44:45Speaker 3: H You know, it came at the perfect time. I
- 44:47Speaker 3: had just moved to New York. It was actually my
- 44:50Speaker 3: roommate Nicole, who I was living with her father as
- 44:54Speaker 3: a famous entrepreneur, and she said to me one day,
- 44:59Speaker 3: you know the best piece of advice my dad said
- 45:01Speaker 3: he ever got was that phrase right there, and it
- 45:04Speaker 3: changed his trajectory and it just landed on me, and
- 45:08Speaker 3: I thought, kind of, that is so true. I had
- 45:11Speaker 3: come from an environment like in La where I was
- 45:14Speaker 3: so immersed in the day to day that I was
- 45:17Speaker 3: probably micromanaging and doing things that I could have done better.
- 45:22Speaker 3: And from that moment on, I really made an effort
- 45:24Speaker 3: to just trust the people I hire.
- 45:27Speaker 1: When you think about your leadership style as a CEO,
- 45:32Speaker 1: how would you describe that?
- 45:36Speaker 3: M my leadership style as a CEO? It's hard because
- 45:45Speaker 3: I don't know if the way you think of yourself
- 45:47Speaker 3: as what others think. I mean I'm asking you about
- 45:49Speaker 3: I would imagine I would imagine out of the box, casual, innovative, disciplined.
- 45:58Speaker 1: My concluding question to you, sir, if you have a
- 46:04Speaker 1: piece of advice that you would offer to the Joey
- 46:08Speaker 1: who's walking in to Barrie's for the first time, you know,
- 46:12Speaker 1: at that point in his life where he's at this
- 46:14Speaker 1: pivotal crossroads, what is it that you say to him?
- 46:18Speaker 3: Looking back on it now, So it's actually something that
- 46:21Speaker 3: we say to customers a lot. It's like a scripted
- 46:24Speaker 3: Berries thing, which is don't be a hero. And those
- 46:29Speaker 3: are really important first words, I think because most people
- 46:32Speaker 3: like me it took me a year and a half
- 46:33Speaker 3: to go to Berries, are scared. Can I swear? Bleepless?
- 46:39Speaker 3: And so they walk into this studio and you know,
- 46:43Speaker 3: it's very comforting to just hear from a friendly face like,
- 46:45Speaker 3: don't be a hero, just do your best. And I
- 46:48Speaker 3: think that would have helped me a lot, because I
- 46:50Speaker 3: was scared walking in, I was scared during, and I
- 46:52Speaker 3: was a little bit scared after when it was done.
- 46:56Speaker 3: And as I said earlier, I think fear is a
- 46:58Speaker 3: real powerful thing. So being able to disarm people immediately
- 47:01Speaker 3: with that, I think is a good thing.
- 47:02Speaker 1: Awesome, Joey, thanks so much for sitting down with me today,
- 47:05Speaker 1: and you're in our beautiful little place here in West Hollywood?
- 47:09Speaker 2: Is that where we are for sure?
- 47:11Speaker 1: So it's the New Yorker who can't find our way
- 47:12Speaker 1: around Sandelis. Please take a moment to leave a quick
- 47:16Speaker 1: review by clicking the link with the description to this episode.
- 47:20Speaker 1: We all face multiple hurdles in life. I want to
- 47:22Speaker 1: hear about yours. Reach Out to me at Emily at
- 47:25Speaker 1: Hurdle dot us. Connect with the podcast on Instagram and
- 47:28Speaker 1: Twitter at Hurdle Podcast. Joey, Where do they find you?
- 47:32Speaker 1: Where do they find berries? Give me all the social rundown,
- 47:34Speaker 1: the website rundown, and maybe even some scheduling tips.
- 47:37Speaker 3: Our websites berries, bootcamp dot com. Our Instagram handle is
- 47:41Speaker 3: Berri's boot Camp and my Instagram handle is Joey Gonzalez.
- 47:45Speaker 1: And where do you teach you?
- 47:46Speaker 3: I teach in Venice Saturday mornings, eight thirty am.
- 47:49Speaker 1: I heard it's great.
- 47:50Speaker 3: Oh good? My girlfriend old man still got it?
- 47:52Speaker 1: My girlfriend that just dropped me off here I told
- 47:54Speaker 1: me she goes every Saturday.
- 47:55Speaker 3: Great really yeah.
- 47:56Speaker 2: Her name's Alissa Klude.
- 47:57Speaker 3: Oh I love that.
- 47:58Speaker 1: Tell her to say hi, I will cool awesome. I
- 48:01Speaker 1: am at emily a body. I'm excited to keep learning
- 48:04Speaker 1: and growing with you guys. Another hurdle conquered. Catch you
- 48:07Speaker 1: guys next time.