EP331 Why Physical Touchpoints Are Beating Funnels at Customer Retention
Why Physical Touchpoints Are Beating Funnels at Customer Retention
EP331 of Profit With A Plan Podcast
Released Date: December 16, 2025
Guest: Mark Stern, founder and CEO of Custom Box Agency
Host: Marcia Riner, Business Growth Strategist, Infinite Profit®
🎯 Episode Summary
Most businesses pour money into funnels, ads, and automation, yet retention keeps slipping. This episode reveals why physical experiences are quietly outperforming digital-only strategies when it comes to engagement, loyalty, and lifetime value. If your offers are solid but customers are not sticking, this conversation…
The skinny
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