62. How to Handle Cancellations

The Training Table · Aug 13, 2026 · 40m

Cancellations are no fun, but they're part of running a gym. In this episode, we explore effective systems and mindset strategies for managing gym cancellations, emphasizing the importance of clear policies, communication, and empathy to foster long-term relationships and referrals.

keywords

gym cancellations, membership management, gym owner tips, customer retention, gym policies, cancellation process, member feedback, gym systems, coaching, customer service, crossfit, micro gym, functional fitness