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How New Managers Can Handle Team Conflict Between Direct Reports
In episode 20 of New Manager Conversations, hosts Lucas and Luna tackle a topic every first-time leader dreads: mediating conflict between two direct reports. Using a real-world case from a mid-size tech company where a senior engineer and a product designer clashed over ownership of a feature spec, Lucas breaks down the specific steps a new manager took to de-escalate the situation without picking sides. The episode covers the three-question framework for diagnosing the root cause of the conflict, the one-on-one process for hearing each person's perspective, and the joint session where…
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