The Human AI Balance
Host Amir Khan speaks with Nathan Strum, CEO of Abby Connect, about balancing human talent with AI. With 20+ years in customer support, Nathan shares how to integrate AI without losing the human touch. Discover why "Stop Firing Humans" matters, how to identify the right AI use cases, and why empathy in customer interactions drives both growth and loyalty.
PureLogics Pulse Podcast Chapters
00:00 – 03:30 | Introduction & Guest Overview
Amir introduces Nathan Strum, his background, and Abby Connect’s evolution into a human and AI powered communication platform.
03:30 – 08:00 | The “Stop Firing…
The skinny
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