It's The End Of The World… What Do We Do? [Episode 349]
In this episode, Micah and Matt discuss the intricacies of client communication, particularly when clients express urgent concerns about their investments. They emphasize the importance of understanding the emotional underpinnings of client fears and the necessity of effective communication strategies. The conversation covers the significance of preparing for client calls, the pitfalls of email communication, and the need to address clients' real concerns rather than just the surface issues they present. In this conversation, Micah Shilanski and Jarvis discuss effective phone etiquette, the…
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