Latest / Becker’s Healthcare Podcast / Martha Koo, MD, FASAM, FCTMSS, LFAPA, Chief Medical Officer, Your Behavioral Health

Transcript

Martha Koo, MD, FASAM, FCTMSS, LFAPA, Chief Medical Officer, Your Behavioral Health · Becker’s Healthcare Podcast

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  This is where health care leadership comes together.
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  Becker's sixteenth annual meeting brings more than 3,500
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  hospital and health system executives and nearly 800
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  speakers to Chicago, April 13 through the sixteenth.
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  This year's event includes keynote conversations with Dallas
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  Cowboys legend Troy Aikman and former president George
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  w Bush. For the agenda and event details,
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  visit beckershospitalreview.com
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  and click on the events tab in the
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  upper right. We're looking forward to hosting you
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  in Chicago.
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  This is Gracelyn Keller with the Becker's Healthcare
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  Podcast, and we are recording live at the
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  thirteenth annual CEO and CFO roundtable.
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  I'm currently joined by Martha Ku, who is
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  the CMO at Your Behavioral Health. So, Martha,
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  thank you so much for being here. I'm
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  gonna have you start off by introducing yourself
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  and telling us a little bit more about
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  your background.
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  Thank you, Grace. Very happy to be here.
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  So as you mentioned, I'm the CMO of
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  Your Behavioral Health,
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  which is a multi site insurance based Southern
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  California behavioral health care company.
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  We offer a full continuum of care,
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  for teens and adults, virtual and in person,
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  for mental health and substance use disorder. I'm
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  a psychiatrist,
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  double board certified
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  in adult psychiatry and addiction medicine, and I'm
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  also the immediate past president of the Clinical
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  TMS Society.
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  Wonderful. Well, thank you so much for being
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  here.
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  And let's start with talking about your growth
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  strategy for the next year or two. Oh,
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  that's a great question. I think, our growth
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  strategy is no different than it's always been
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  and what's proven very effective, which we focus
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  on providing easy access to very high quality
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  evidence based care. And we found that,
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  doing that in our communities has continued to
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  allow us to expand and grow,
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  really exponentially.
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  So tell us about the most exciting and
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  impactful initiative or project that you've been working
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  on right now.
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  That's a hard question because we always have
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  a lot of exciting and impactful,
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  initiatives. But I I think I'd have to
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  pick, which is, is a lot of people
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  are doing now is leveraging technology.
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  We're really working hard to streamline both the
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  provider and patient experience. So working on our
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  intake documents,
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  better collaborative care models,
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  even considering adding translation services so we can,
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  be really culturally sensitive to as we grow
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  in different communities.
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  A 100%.
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  And what is the most important thing health
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  care executives should do right now to make
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  sure their organizations are successful in the future?
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  I think the most important thing health care
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  executives need to do is remember that
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  health care is a human commodity. So they
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  need to invest in people.
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  And when I say people, I'm referring to
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  both,
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  workforces in the organization as well as the
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  patients we provide. So I think it's really
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  important to make sure that,
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  team members are supported and sustained,
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  in in positive cultures, and we're reducing the
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  burdens of the care they have to provide
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  and also focusing on patients that real they're
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  really working on strategies and initiatives that,
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  convince patients, right, to trust them and the
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  organization. So listening to them,
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  giving good feedback, and making changes,
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  so that we have we earn and maintain
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  the trust.
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  Wonderful. Well, Martha, thanks so much for joining
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  me today on the Becker's Healthcare Podcast. Again,
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  we are recording live at the thirteenth annual
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  CEO and CFO roundtable.
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  Thank you so much.