The Right and Wrong Way to Use AI Agents in Customer Service with Jason Maynard, CTO of Zendesk
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Jason Maynard, CTO of Zendesk, joins Georgie Healy for a conversation that cuts through the AI automation hype and gets to what is actually happening on the front lines of customer service.
Jason shares the framework every business needs right now for deciding where automation genuinely helps customers and where it quietly destroys trust. He introduces the dolphin problem, the counterintuitive reason why the brands that listen hardest to complaints end up winning the most. And…
The skinny
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