Latest / Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling. / Transforming Your Salon: Cultivating Visionary Leaders to Drive Success

Transcript

Transforming Your Salon: Cultivating Visionary Leaders to Drive Success · Salon Success Secrets — The podcast for salon owners who are done hustling harder and ready to break their revenue ceiling.

• 0:34
  Speaker 1: Today we are going to be diving into an amazing topic inside of our industry and if you have a leadership team, or if you've thought about having a leadership team inside of your salon, you are not going to want to miss today's episode.
• 0:50
  Speaker 2: Yeah, and so you know we know the importance of creating more leaders in our salon.
• 0:54
  Speaker 2: There's some stats that say you should have one leader to every seven people or every 10 people, but I don't know if you've ever been in a situation you put the wrong person as a leader.
• 1:03
  Speaker 2: I know I've been there before too, and so we just really want to dissect hey, what does it take to to look at people and make sure that they're going to be the right fit in a leadership position in a salon?
• 1:15
  Speaker 1: Yes, and so you know, before we get into that, you know, let's talk about what is leadership.
• 1:20
  Speaker 1: So leadership is really just a group with a vision and the path to realizing it.
• 1:27
  Speaker 1: So when you're, when you're creating a leadership team, so the leadership portion of that is a group with a vision and the path to realizing that.
• 1:35
  Speaker 1: You know, I think this can be an area that, like hey, just even knowing that definition alone has helped me clean up some people that I'm like okay, would they be a great leader?
• 1:44
  Speaker 1: Would they not be a great leader?
• 1:45
  Speaker 1: How can we help them see a bigger vision?
• 1:48
  Speaker 1: And then also, are they the type of person who naturally looks for those solutions to the path to realizing it?
• 1:53
  Speaker 1: You know, because if it's somebody who gets stuck in problems and, you know, always has a problem for every solution, you know it doesn't make them a bad person, but it's just something great to be aware of when you're thinking about building that leadership team is are they somebody who can fit into this group with this big vision and then come up with the path to realizing that vision?
• 2:14
  Speaker 1: You know, and then I think team is a really cool word too.
• 2:17
  Speaker 1: It's a noun that just means a group on the same side as in a game, you know.
• 2:23
  Speaker 1: And so when you're building that leadership team, you know, really just paying attention to, the key thing about that team is that it's a group that's on the same side as in they're playing the same game, and so if they're, they're looking for what everybody's doing wrong on the team.
• 2:37
  Speaker 1: That's probably not the best team player, and so it's just something to just be aware of.
• 2:43
  Speaker 1: Just even knowing what a word means clears so much up about who could be a great fit and who might not be the best fit for that position.
• 2:53
  Speaker 2: Yeah, I love that.
• 2:55
  Speaker 2: Once upon a time I remember having leaders on my team and they were always coming with more problems like this is happening.
• 3:03
  Speaker 2: This is happening.
• 3:04
  Speaker 2: What client left a bad review about?
• 3:05
  Speaker 2: Oh, don't go to salon ABC, you know their, their highlights are terrible.
• 3:22
  Speaker 2: Um, and then they come to you like, yeah, nobody at level one or two should do highlights, because I saw it on Facebook and it said that all highlights are terrible and so that would be one perspective.
• 3:33
  Speaker 2: But like a really true green light leader which is what we talk a lot about inside salonon Business School and the PhD program is going to say, hey, you know what?
• 3:40
  Speaker 2: Hey, jen, I saw this on Facebook.
• 3:41
  Speaker 2: I can really tell that some of our level ones or twos need some more highlighting skills, Like I'd love to step in and teach some more classes or really realize you know what the opportunities are.
• 3:51
  Speaker 2: And also I think it's a great opportunity for us to reach out to this client and see how we can make it right for them.
• 3:57
  Speaker 1: Instead of coming from the place of you know diminishing, come from the place of serving and making things better, being that solution-based leader, yeah, because I mean, just imagine if your team was full of those solution-based leaders you know, you truly could thrive and that's, you know, how you can create better opportunities for more people on your team and put people into bigger positions.
• 4:21
  Speaker 1: You know, you know, I think that there is that balance that they do need to have, like when you see that problem, to be able to see some sort of a solution and come with a solution.
• 4:35
  Speaker 1: You know, I've also, you know, heard, heard a leader before once say, you know, cause.
• 4:42
  Speaker 1: I think it's also great to point out that, hey, there's all kinds of leaders in the world.
• 4:46
  Speaker 1: And so, like, when you think about leaders like some, some people that come to mind for me are people like Martin Luther King.
• 4:53
  Speaker 1: Or, you know, you know, like you can think of a hundred great leaders, but Martin Luther King stands out to me just because, like, he really can cast a beautiful vision and he enrolled people into creating that bigger vision.
• 5:07
  Speaker 1: But also, when you think about leaders like, unfortunately, there's some people who don't have that same intention, you know, like there's people like Hitler or Stalin, or you know, people like that they're technically a leader, you know, they're leading a group of people, but it's not for good, you know.
• 5:23
  Speaker 1: And so I do remember once upon a time met a leader who said, you know, you have to show up with three problems to every solution.
• 5:33
  Speaker 1: And you know it was just like a very negative approach to that.
• 5:38
  Speaker 1: And you know, yes, I think our job as the you know, the visionary for the team is to be able to cast that vision for people like, hey, you know, like as a leader, you know it's our opportunity to look for solutions.
• 5:51
  Speaker 1: Like we know the path that we're headed down.
• 5:53
  Speaker 1: Now we get the opportunity to look for solutions.
• 5:58
  Speaker 1: And, just like Jen mentioned, if you see something, you know, like somebody left a bad review, you know, being able to deal direct with somebody on your team I think is one of the most beautiful gifts.
• 6:08
  Speaker 1: And so, you know, if you notice that, you know, maybe you've appointed somebody as a leader or you've been thinking about somebody as a leader, and if they aren't solution based like that with their responses, it's just a good thing to realize.
• 6:23
  Speaker 1: Like, hey, you might be able to coach them up, you might be able to help them see those opportunities, but at the end of the day, like if you spent a lot of time in that arena of trying to coach somebody up, it's okay.
• 6:36
  Speaker 1: It doesn't make them a bad person and it doesn't make you a bad coach.
• 6:40
  Speaker 1: It just means, like you know, for some reason, like leadership isn't the direct.
• 6:45
  Speaker 1: You know we aren't headed in the same direction and that's okay.
• 6:49
  Speaker 1: You know it might be time for a great new opportunity for both of you.
• 6:52
  Speaker 1: But I would say you know, when you're thinking about protecting the company, which is your number one job as the owner, you know you have to really be crystal clear about who it is.
• 7:03
  Speaker 1: It's going to be a great leader, and are they solution based?
• 7:07
  Speaker 1: Can they come up with these things without you being able to be the one who comes up with it every time?
• 7:17
  Speaker 2: Hmm, you know, what we hear a lot of salon owners say is like, oh, I'm going to choose SusieQ because she's been with me the longest and you know she's a level five stylist and I think she's going to be a great leader.
• 7:31
  Speaker 2: And so I really just you know that's not always the best leader it can be, but it's not always the best leader.
• 7:36
  Speaker 2: So, just like, really understanding who people are at the end of the day, how they show up, you know, are they solution-based, how do they interact with a team will help you really determine, like, who's going to be the perfect fit for for your leadership team.
• 7:50
  Speaker 2: Because when you think about you know, there's just some leaders that are very magnetic, that people are just drawn to.
• 7:56
  Speaker 2: And like, when you think of, when I say the word Apple, you know most people think of Steve Jobs.
• 8:00
  Speaker 2: Well, Steve Jobs actually wasn't even the first person that invented Apple.
• 8:04
  Speaker 2: It was Steve Wozniak Is that, I think, his name?
• 8:06
  Speaker 2: I think so yeah.
• 8:08
  Speaker 2: Wozniak yeah and so.
• 8:09
  Speaker 2: But Steve, when you say Apple, everybody thinks Steve Jobs, and that's what a magnetic leader does.
• 8:14
  Speaker 2: Is they create so much innovation and opportunities in a space that they really draw people in?
• 8:21
  Speaker 2: So, like when you're looking at your salon company, look for those people that are drawing people in, that are, you know, truly there to serve at the end of the day?
• 8:28
  Speaker 1: Yeah, and, jen, I love that you brought up that story because you know Steve jobs has been gone for years.
• 8:33
  Speaker 1: You know he passed away and that's the coolest thing about Apple is like, yes, he was that magnetic, visionary leader and yet the company still lives on, you know.
• 8:44
  Speaker 1: And so sometimes you know we might think, hey, we might not always get it right on that first time when we, when we are, you know, putting people in different positions inside of our company and it's going to be okay, every company will still go on.
• 9:00
  Speaker 1: And you know, when you're protecting the company and really thinking about, you know, that leadership team, you know I think that there's some great things to just note.
• 9:08
  Speaker 1: I think you know when we we love to coach about the stages of leading, we've got a really in-depth, you know, view of the stages of leading.
• 9:18
  Speaker 1: But just to kind of name a few, you know that first level, one leader inside of your company a lot of times they have that desire to lead, but it's a very selfish desire.
• 9:30
  Speaker 1: It's about, like, you know, look at me, that's the kind of attitude they have.
• 9:35
  Speaker 1: You know it's more of just like a.
• 9:37
  Speaker 1: You know they got that title and so it's like look at me, and so I think it's just great to know like, hey, there's a stage above that.
• 9:44
  Speaker 1: That's a lot.
• 9:46
  Speaker 1: You know every stage is going to have its unique things.
• 9:51
  Speaker 1: But you know, at that next stage, you know, then they'll start to kind of hold other people accountable and you know this, this is kind of where they become almost like the law enforcement of the salon, you know, and so, like you'll know, it's a new leader.
• 10:04
  Speaker 1: When it's not just like, look at me anymore.
• 10:06
  Speaker 1: When they turn into that law enforcement leader, you know they might say like, look how well I can do this.
• 10:12
  Speaker 1: Or you know, I got somebody to do this, you know.
• 10:14
  Speaker 1: And so it's, it's a little, it's still kind of selfish, but in a different way it's like they're actually holding others accountable.
• 10:27
  Speaker 2: Yeah, and then if we move up to that, you know the next one is going to be like more personal accountability.
• 10:31
  Speaker 2: They're like you know I can do this too, like I see other great leaders like I'm ready to make some impact here, and they look at it from more of the view of the introspective instead of like, hey, this is not all what's in it.
• 10:43
  Speaker 2: For me, it's really about making a difference and making impact, and the very top of that, which I think makes the best leaders, are your empathetic, empathetic, empathetic leaders that really help enforce accountability and it's like you know, they draw people to you, just like Steve Jobs when you think of Apple.
• 11:00
  Speaker 2: So if you have that empathetic leader, I know there's a difference between empathy and sympathy.
• 11:04
  Speaker 2: Empathy means you can relate to people.
• 11:06
  Speaker 2: Sympathy means that you actually take on someone's emotions.
• 11:09
  Speaker 2: So being that empathetic leader really helps you, at the end of the day, understand people that there's so many different ways that people behave and show up.
• 11:17
  Speaker 2: To have that understanding really helps to draw people in.
• 11:21
  Speaker 1: Yes, so good.
• 11:23
  Speaker 1: And you know when, when you are at that top, that's that is when you're drawing everybody into you.
• 11:28
  Speaker 1: That's when you have, you know, created that Steve Jobs like legacy for yourself.
• 11:34
  Speaker 1: You know, and, and you're really looking at people like, who are you?
• 11:38
  Speaker 1: How can I help you?
• 11:39
  Speaker 1: You know, it's no longer selfish anymore.
• 11:42
  Speaker 1: You know, and I think that that's the the stage of leading, that when you think about some of the most impactful people in the world, it's like they think about each individual person, you know, and the impact that they can make in the world.
• 11:57
  Speaker 1: And I just think, man, that's a beautiful perspective and those are the type of people that we want to.
• 12:02
  Speaker 1: We want to coach people to get to that stage and we want to grow more opportunities to have those types of leaders, and that's how you can really make a big ripple inside of this industry.
• 12:14
  Speaker 2: All right.
• 12:15
  Speaker 2: So I hope you got some good tools and takeaways today.
• 12:18
  Speaker 2: And just remember, as you grow and elevate as a salon owner, so will your leadership team, and so if you'd love more information about the stage still leading our insights on that, send us a message at hello at the phdprogramcom and we'll be able to.
• 12:31
  Speaker 2: We'll be sure to send that over to you.
• 12:32
  Speaker 2: Have a great day.