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Why Save Mart Is Adding Amazon Returns Kiosks | Fast Five Shorts · Omni Talk Retail

• 0:00
  Save
• 0:00
  Mart
• 0:00
  and
• 0:00
  Amazon
• 0:01
  are
• 0:01
  partnering
• 0:01
  on
• 0:01
  in
• 0:02
  store
• 0:02
  return
• 0:03
  kiosks.
• 0:03
  According
• 0:03
  to
• 0:04
  chainsaw
• 0:04
  age,
• 0:04
  the
• 0:04
  SaveMart
• 0:05
  companies
• 0:05
  is
• 0:05
  implementing
• 0:06
  Amazon
• 0:06
  return
• 0:07
  kiosks
• 0:07
  across
• 0:07
  its
• 0:08
  SaveMart
• 0:08
  Lucky
• 0:08
  and
• 0:09
  FoodMax
• 0:09
  banners
• 0:10
  after
• 0:10
  a
• 0:10
  successful
• 0:11
  pilot
• 0:12
  program.
• 0:12
  I
• 0:13
  cannot
• 0:13
  say
• 0:13
  pilot
• 0:14
  for
• 0:14
  the
• 0:14
  life
• 0:14
  of
• 0:14
  me
• 0:15
  Pilot
• 0:15
  program
• 0:15
  in
• 0:16
  15
• 0:16
  stores
• 0:16
  across
• 0:17
  California
• 0:17
  and
• 0:17
  Nevada.
• 0:18
  The
• 0:18
  service
• 0:19
  expanded
• 0:19
  to
• 0:19
  140
• 0:20
  additional
• 0:20
  stores
• 0:21
  by
• 0:21
  the
• 0:21
  end
• 0:21
  of
• 0:21
  December.
• 0:22
  Kiosk
• 0:22
  will
• 0:23
  be
• 0:23
  available
• 0:23
  at
• 0:23
  all
• 0:23
  remaining
• 0:24
  stores
• 0:24
  by
• 0:24
  February
• 0:25
  2026.
• 0:26
  The
• 0:26
  program
• 0:26
  allows
• 0:27
  customers
• 0:27
  to
• 0:27
  return
• 0:27
  eligible
• 0:28
  Amazon
• 0:28
  items
• 0:29
  during
• 0:29
  their
• 0:29
  grocery
• 0:29
  run
• 0:30
  with
• 0:30
  no
• 0:30
  shipping
• 0:31
  box,
• 0:31
  tape
• 0:31
  or
• 0:31
  label
• 0:32
  required.
• 0:32
  Bags
• 0:33
  and
• 0:33
  labels
• 0:34
  are
• 0:34
  provided
• 0:34
  at
• 0:34
  the
• 0:34
  kiosk
• 0:35
  where
• 0:35
  customers
• 0:35
  scan
• 0:36
  a
• 0:36
  QR
• 0:36
  code,
• 0:36
  bag
• 0:36
  their
• 0:37
  items
• 0:37
  and
• 0:37
  drop
• 0:37
  them
• 0:38
  off
• 0:38
  securely.
• 0:39
  And
• 0:39
  what
• 0:39
  do
• 0:39
  you
• 0:39
  think
• 0:39
  of
• 0:40
  Amazon
• 0:40
  return
• 0:40
  kiosks
• 0:41
  at
• 0:41
  SaveMart,
• 0:42
  both
• 0:42
  for
• 0:42
  Save
• 0:42
  Mart
• 0:43
  and
• 0:43
  also
• 0:44
  for
• 0:44
  Amazon?
• 0:45
  I
• 0:46
  love
• 0:46
  it.
• 0:46
  I
• 0:46
  think
• 0:47
  that.
• 0:48
  Do
• 0:48
  you
• 0:49
  need
• 0:49
  a
• 0:49
  person
• 0:50
  behind
• 0:50
  the
• 0:50
  desk
• 0:51
  that's
• 0:51
  taken
• 0:51
  up
• 0:52
  time
• 0:52
  to,
• 0:53
  to
• 0:53
  accept
• 0:53
  all
• 0:54
  of
• 0:54
  these
• 0:54
  Amazon
• 0:55
  returns
• 0:55
  that
• 0:55
  are
• 0:55
  flooding
• 0:56
  these
• 0:56
  retailers?
• 0:57
  I
• 0:57
  don't
• 0:58
  think
• 0:58
  so.
• 0:58
  I
• 0:58
  think
• 0:58
  that
• 0:59
  we've
• 0:59
  reached
• 0:59
  a
• 0:59
  stage
• 1:00
  in
• 1:01
  consumer
• 1:02
  adoption
• 1:03
  where
• 1:03
  they're
• 1:04
  used
• 1:04
  to,
• 1:04
  okay,
• 1:04
  I
• 1:05
  scan
• 1:05
  a
• 1:05
  QR
• 1:05
  code,
• 1:06
  here's
• 1:06
  my
• 1:06
  package.
• 1:07
  Especially
• 1:07
  without
• 1:08
  having
• 1:08
  to
• 1:08
  do
• 1:08
  boxes
• 1:09
  or
• 1:09
  labeling.
• 1:10
  I
• 1:10
  think,
• 1:10
  you
• 1:11
  know,
• 1:11
  if,
• 1:11
  if
• 1:11
  this
• 1:12
  setup
• 1:12
  is
• 1:13
  working
• 1:13
  in
• 1:13
  the
• 1:13
  test
• 1:13
  stores
• 1:14
  that
• 1:14
  Save
• 1:14
  Mart
• 1:14
  has
• 1:15
  been
• 1:15
  doing
• 1:15
  this
• 1:15
  in
• 1:15
  already,
• 1:16
  they've,
• 1:16
  they've
• 1:17
  kind
• 1:17
  of
• 1:17
  evaluated
• 1:18
  all
• 1:18
  the
• 1:18
  things
• 1:18
  from
• 1:18
  returns
• 1:19
  fraud
• 1:19
  to
• 1:20
  all
• 1:20
  the
• 1:20
  other
• 1:20
  items
• 1:21
  that,
• 1:21
  you
• 1:21
  know,
• 1:21
  you
• 1:22
  know,
• 1:22
  whether
• 1:22
  or
• 1:22
  not
• 1:22
  they're
• 1:23
  getting
• 1:23
  the
• 1:23
  right
• 1:23
  items
• 1:23
  back.
• 1:24
  I
• 1:24
  think
• 1:25
  it,
• 1:25
  it
• 1:25
  makes
• 1:26
  sense
• 1:26
  to
• 1:26
  me
• 1:26
  that
• 1:27
  we
• 1:27
  try
• 1:27
  to
• 1:27
  speed
• 1:28
  this
• 1:28
  up
• 1:28
  and
• 1:28
  then
• 1:29
  take
• 1:29
  Save
• 1:29
  Mart
• 1:30
  team
• 1:30
  members
• 1:30
  who
• 1:30
  were
• 1:31
  bogged
• 1:31
  down.
• 1:32
  I
• 1:32
  mean,
• 1:32
  during
• 1:32
  the
• 1:33
  holidays,
• 1:33
  I
• 1:33
  don't
• 1:33
  know
• 1:33
  if
• 1:33
  you
• 1:34
  were
• 1:34
  at
• 1:34
  a
• 1:34
  Kohl's
• 1:35
  or
• 1:36
  at
• 1:36
  a
• 1:36
  Whole
• 1:36
  Foods.
• 1:37
  I
• 1:37
  spent
• 1:37
  some
• 1:37
  time
• 1:37
  in
• 1:37
  there
• 1:38
  and
• 1:38
  the
• 1:38
  lines
• 1:38
  of
• 1:39
  returns
• 1:39
  were
• 1:39
  just
• 1:39
  insane.
• 1:41
  And
• 1:41
  that's
• 1:41
  taking,
• 1:42
  you
• 1:42
  know,
• 1:42
  Whole
• 1:43
  Foods
• 1:43
  employees,
• 1:43
  in
• 1:43
  this
• 1:44
  case,
• 1:44
  or
• 1:44
  Kohl's
• 1:44
  employees
• 1:45
  off
• 1:45
  the
• 1:45
  floor
• 1:46
  when
• 1:46
  they
• 1:46
  could
• 1:46
  be
• 1:47
  restocking
• 1:47
  shelves,
• 1:48
  they
• 1:48
  could
• 1:48
  be
• 1:48
  assisting
• 1:49
  customers.
• 1:49
  And
• 1:49
  so
• 1:49
  I,
• 1:50
  I
• 1:50
  think
• 1:50
  this
• 1:50
  eliminates
• 1:51
  that
• 1:51
  huge,
• 1:52
  huge
• 1:52
  bottleneck
• 1:53
  of,
• 1:54
  of
• 1:54
  the
• 1:54
  retailers
• 1:55
  having
• 1:55
  to
• 1:56
  put
• 1:56
  their
• 1:56
  own
• 1:56
  teams
• 1:57
  on
• 1:58
  taking
• 1:58
  in
• 1:59
  these
• 1:59
  returns
• 1:59
  because
• 2:00
  I
• 2:00
  don't
• 2:00
  think
• 2:00
  that
• 2:00
  the,
• 2:01
  the
• 2:01
  reward
• 2:02
  was
• 2:02
  there
• 2:02
  for
• 2:02
  them.
• 2:04
  I,
• 2:04
  I
• 2:04
  also
• 2:05
  think
• 2:05
  that,
• 2:05
  you
• 2:06
  know,
• 2:06
  from
• 2:06
  Amazon's
• 2:07
  perspective,
• 2:07
  this
• 2:07
  is
• 2:08
  great.
• 2:08
  You
• 2:08
  have
• 2:08
  how
• 2:09
  many
• 2:09
  new
• 2:09
  stores
• 2:09
  now
• 2:10
  that
• 2:10
  customers
• 2:10
  can
• 2:11
  opt
• 2:11
  into
• 2:11
  to
• 2:11
  return
• 2:12
  things.
• 2:12
  You
• 2:13
  get
• 2:13
  things
• 2:13
  back
• 2:14
  to
• 2:14
  the
• 2:14
  Amazon
• 2:15
  sellers,
• 2:15
  back
• 2:16
  into
• 2:16
  the
• 2:16
  marketplaces
• 2:17
  more
• 2:17
  quickly.
• 2:17
  And,
• 2:18
  and
• 2:18
  for
• 2:18
  customers,
• 2:19
  it
• 2:19
  seems
• 2:20
  like
• 2:20
  this
• 2:20
  is
• 2:20
  going
• 2:20
  to
• 2:20
  be
• 2:21
  an
• 2:21
  overall
• 2:21
  better
• 2:21
  experience
• 2:22
  for
• 2:22
  them
• 2:22
  too.
• 2:23
  They,
• 2:24
  they
• 2:24
  have
• 2:24
  the
• 2:24
  products
• 2:25
  that
• 2:25
  they're
• 2:25
  looking
• 2:25
  for
• 2:26
  when
• 2:26
  they
• 2:26
  go
• 2:26
  into
• 2:26
  the
• 2:26
  Save
• 2:27
  Mart
• 2:27
  stores
• 2:27
  because
• 2:28
  the
• 2:28
  stores
• 2:28
  are
• 2:28
  better
• 2:28
  stocked,
• 2:29
  they
• 2:29
  have
• 2:29
  access
• 2:29
  to
• 2:30
  associates
• 2:31
  if
• 2:31
  they
• 2:31
  need
• 2:31
  them
• 2:32
  to
• 2:32
  help
• 2:32
  them
• 2:32
  find
• 2:32
  things
• 2:33
  because
• 2:33
  they're
• 2:33
  not
• 2:33
  stuck
• 2:34
  behind
• 2:34
  an
• 2:34
  Amazon
• 2:35
  returns
• 2:35
  counter.
• 2:36
  And
• 2:36
  it
• 2:37
  actually
• 2:37
  allows
• 2:38
  those
• 2:38
  customers
• 2:38
  to
• 2:39
  get
• 2:39
  in,
• 2:39
  grab
• 2:40
  the
• 2:40
  things
• 2:40
  that
• 2:40
  they
• 2:41
  need,
• 2:41
  the
• 2:41
  one
• 2:41
  stop
• 2:42
  shop
• 2:43
  instead
• 2:43
  of
• 2:43
  having
• 2:44
  to
• 2:44
  wait
• 2:44
  in
• 2:44
  lines
• 2:44
  or
• 2:45
  have
• 2:45
  a
• 2:45
  more
• 2:45
  cumbersome
• 2:46
  experience.
• 2:46
  So
• 2:47
  I
• 2:47
  think
• 2:47
  it's
• 2:47
  a
• 2:48
  great
• 2:48
  ad
• 2:48
  for
• 2:49
  both
• 2:49
  parties
• 2:49
  and
• 2:50
  I'm
• 2:50
  excited
• 2:50
  to
• 2:50
  see
• 2:50
  what
• 2:50
  happens
• 2:51
  once
• 2:51
  they
• 2:51
  expand
• 2:51
  this
• 2:52
  more
• 2:52
  broadly.
• 2:53
  You
• 2:53
  like
• 2:53
  it
• 2:53
  for
• 2:53
  both?
• 2:54
  Wow.
• 2:54
  Okay.
• 2:55
  Wow.
• 2:55
  Well,
• 2:56
  I
• 2:56
  love
• 2:56
  it
• 2:56
  for
• 2:56
  Amazon.
• 2:57
  I
• 2:57
  hate
• 2:57
  it
• 2:57
  for
• 2:57
  Save
• 2:57
  Mart.
• 2:58
  I
• 2:58
  hate
• 2:58
  it.
• 2:59
  You
• 2:59
  know,
• 2:59
  Amazon,
• 2:59
  I'm
• 3:00
  like,
• 3:00
  sure,
• 3:00
  why
• 3:00
  not?
• 3:00
  The
• 3:01
  more
• 3:01
  locations,
• 3:01
  the
• 3:01
  better
• 3:01
  for
• 3:02
  them.
• 3:02
  That's
• 3:02
  like
• 3:02
  a
• 3:02
  no
• 3:03
  brainer.
• 3:03
  And
• 3:03
  putting,
• 3:04
  I
• 3:04
  think
• 3:04
  the
• 3:04
  interesting
• 3:05
  thing
• 3:05
  about
• 3:05
  this
• 3:05
  is
• 3:05
  putting
• 3:06
  these
• 3:06
  inside
• 3:06
  a
• 3:06
  grocery
• 3:07
  store
• 3:07
  has
• 3:08
  far
• 3:08
  more
• 3:08
  customer
• 3:09
  utility
• 3:09
  than
• 3:09
  saying
• 3:09
  going
• 3:10
  to
• 3:10
  a
• 3:10
  UPS
• 3:10
  store
• 3:11
  or
• 3:11
  even
• 3:11
  a
• 3:11
  Whole
• 3:12
  Foods
• 3:12
  and
• 3:12
  definitely
• 3:12
  a
• 3:13
  Kohl's.
• 3:13
  You
• 3:13
  know,
• 3:13
  if
• 3:13
  I
• 3:14
  throw,
• 3:14
  if
• 3:14
  I
• 3:14
  want
• 3:14
  to,
• 3:15
  you
• 3:15
  know,
• 3:15
  shot
• 3:15
  fire
• 3:16
  some
• 3:16
  shots
• 3:16
  at
• 3:16
  Kohl's
• 3:17
  this
• 3:17
  morning.
• 3:18
  But
• 3:18
  you
• 3:18
  know,
• 3:18
  for
• 3:19
  Save
• 3:19
  Mart,
• 3:20
  I
• 3:20
  just
• 3:21
  don't
• 3:21
  like
• 3:21
  it.
• 3:21
  I
• 3:21
  think
• 3:21
  it's
• 3:22
  a
• 3:22
  short
• 3:22
  sighted
• 3:23
  effort
• 3:23
  that
• 3:24
  still
• 3:24
  takes
• 3:24
  capital
• 3:25
  and
• 3:25
  it
• 3:26
  takes
• 3:26
  the
• 3:26
  focus
• 3:26
  of
• 3:26
  your
• 3:26
  employees.
• 3:27
  So
• 3:27
  I
• 3:27
  think
• 3:27
  it's
• 3:27
  a
• 3:27
  little
• 3:28
  naive
• 3:28
  to
• 3:28
  say
• 3:28
  like,
• 3:29
  you
• 3:29
  know,
• 3:29
  the
• 3:30
  Save
• 3:30
  Mart
• 3:30
  employees
• 3:30
  don't
• 3:31
  have
• 3:31
  to
• 3:31
  do
• 3:31
  anything
• 3:31
  because
• 3:31
  if
• 3:32
  a
• 3:32
  customer's
• 3:32
  having
• 3:33
  been
• 3:33
  a
• 3:33
  store
• 3:33
  manager
• 3:34
  and
• 3:34
  worked
• 3:35
  in
• 3:35
  a
• 3:35
  store,
• 3:35
  if
• 3:35
  a
• 3:35
  customer's
• 3:36
  having
• 3:36
  a
• 3:36
  problem
• 3:36
  with
• 3:36
  that
• 3:37
  kiosk,
• 3:37
  they're
• 3:37
  going
• 3:38
  to
• 3:38
  go
• 3:38
  to
• 3:38
  the
• 3:38
  store
• 3:38
  people
• 3:39
  to
• 3:39
  help
• 3:39
  them
• 3:39
  solve
• 3:40
  it.
• 3:40
  And
• 3:40
  that's
• 3:40
  a
• 3:40
  pain
• 3:40
  in
• 3:40
  the
• 3:41
  ass.
• 3:41
  So
• 3:42
  you
• 3:42
  know,
• 3:42
  it's
• 3:43
  just
• 3:43
  like
• 3:43
  in
• 3:43
  Kohl's,
• 3:44
  like
• 3:44
  you're
• 3:44
  letting
• 3:44
  the
• 3:44
  rooster
• 3:45
  in
• 3:45
  the,
• 3:45
  in
• 3:45
  the,
• 3:46
  into
• 3:46
  the
• 3:46
  hen
• 3:46
  house
• 3:46
  number
• 3:47
  one,
• 3:47
  which
• 3:47
  I
• 3:47
  don't
• 3:47
  like.
• 3:47
  And
• 3:48
  you're
• 3:48
  tying
• 3:48
  your
• 3:49
  traffic
• 3:49
  into
• 3:50
  something
• 3:50
  that
• 3:50
  has
• 3:50
  nothing
• 3:51
  to
• 3:51
  do
• 3:51
  with
• 3:51
  selling
• 3:52
  groceries
• 3:52
  and
• 3:53
  could
• 3:53
  easily
• 3:54
  be
• 3:54
  replicated
• 3:54
  by
• 3:55
  any
• 3:55
  of
• 3:55
  the
• 3:55
  other
• 3:55
  grocers
• 3:56
  with
• 3:56
  which
• 3:56
  you
• 3:56
  compete.
• 3:57
  So
• 3:58
  in
• 3:58
  the
• 3:58
  long
• 3:58
  term
• 3:58
  it
• 3:58
  does
• 3:59
  nothing
• 3:59
  for
• 3:59
  you
• 3:59
  to
• 4:00
  differentiate
• 4:00
  yourself
• 4:01
  competitively.
• 4:01
  So
• 4:02
  again,
• 4:02
  I'm
• 4:02
  on
• 4:02
  the
• 4:03
  stump
• 4:03
  of
• 4:03
  with
• 4:04
  this
• 4:04
  story
• 4:04
  with
• 4:04
  Kroger,
• 4:05
  it's
• 4:05
  like,
• 4:05
  where
• 4:05
  are
• 4:06
  we
• 4:06
  really
• 4:06
  focused?
• 4:06
  What
• 4:06
  are
• 4:07
  we
• 4:07
  really
• 4:07
  trying
• 4:07
  to
• 4:07
  do?
• 4:08
  What
• 4:08
  are
• 4:08
  we
• 4:08
  as
• 4:08
  leadership
• 4:09
  team
• 4:09
  trying
• 4:09
  to
• 4:10
  pull
• 4:10
  off
• 4:10
  and
• 4:10
  to
• 4:10
  create
• 4:11
  long
• 4:11
  term
• 4:11
  differentiation?
• 4:12
  That's
• 4:12
  why
• 4:12
  I
• 4:12
  don't
• 4:12
  like
• 4:13
  it.
• 4:13
  I
• 4:13
  think
• 4:13
  this
• 4:13
  is
• 4:13
  distracting
• 4:14
  and
• 4:14
  it
• 4:14
  doesn't
• 4:15
  amount
• 4:15
  to
• 4:15
  anything
• 4:15
  in
• 4:15
  the
• 4:15
  long
• 4:16
  run.
• 4:16
  You
• 4:16
  know,
• 4:16
  Kohl's,
• 4:17
  at
• 4:17
  the
• 4:17
  Kohl's
• 4:18
  over
• 4:18
  the
• 4:18
  holidays
• 4:19
  they
• 4:19
  had
• 4:19
  three
• 4:19
  people
• 4:20
  assigned
• 4:20
  to
• 4:20
  Amazon
• 4:21
  returns.
• 4:21
  I
• 4:21
  think
• 4:22
  if
• 4:22
  you
• 4:22
  have
• 4:22
  a
• 4:22
  kiosk,
• 4:23
  having
• 4:23
  one
• 4:23
  person
• 4:24
  manage
• 4:24
  it
• 4:24
  just
• 4:24
  like
• 4:24
  a
• 4:25
  self
• 4:25
  checkout
• 4:26
  still
• 4:26
  gives
• 4:27
  you
• 4:27
  an
• 4:27
  opportunity
• 4:28
  to,
• 4:28
  you
• 4:28
  know,
• 4:29
  have
• 4:29
  that
• 4:29
  person
• 4:29
  floating.
• 4:30
  Giving
• 4:31
  guests
• 4:31
  a
• 4:31
  one
• 4:31
  on
• 4:31
  one
• 4:32
  high
• 4:32
  touch
• 4:32
  experience.
• 4:33
  So
• 4:34
  to
• 4:34
  me
• 4:34
  it
• 4:34
  doesn't
• 4:34
  seem
• 4:34
  like
• 4:36
  like
• 4:36
  an
• 4:36
  issue
• 4:36
  there
• 4:37
  to
• 4:37
  deploy,
• 4:37
  you
• 4:38
  know,
• 4:38
  a
• 4:38
  single
• 4:38
  resource
• 4:39
  that
• 4:39
  can
• 4:39
  be
• 4:40
  used
• 4:40
  for
• 4:40
  multiple
• 4:41
  things
• 4:41
  in
• 4:41
  that.
• 4:42
  And
• 4:43
  I
• 4:43
  think
• 4:43
  you
• 4:43
  are
• 4:43
  getting
• 4:44
  more
• 4:44
  traffic
• 4:44
  for
• 4:44
  groceries
• 4:45
  versus
• 4:45
  a
• 4:46
  Kohl's
• 4:46
  or
• 4:46
  something
• 4:47
  like
• 4:47
  that.
• 4:47
  Like
• 4:47
  you
• 4:48
  don't
• 4:48
  need
• 4:48
  to
• 4:48
  buy
• 4:48
  something
• 4:48
  at
• 4:49
  Kohl's
• 4:49
  every
• 4:49
  day,
• 4:49
  but
• 4:50
  the
• 4:50
  milk,
• 4:50
  egg
• 4:50
  and
• 4:50
  bread
• 4:51
  trip
• 4:51
  that
• 4:51
  could
• 4:52
  be
• 4:52
  accomplished
• 4:53
  while
• 4:53
  you're
• 4:53
  returning
• 4:53
  something
• 4:54
  or
• 4:54
  the,
• 4:54
  the
• 4:55
  fill
• 4:55
  in
• 4:55
  trip
• 4:55
  I
• 4:55
  think
• 4:56
  for
• 4:56
  grocery
• 4:57
  makes
• 4:57
  a
• 4:57
  lot
• 4:57
  more
• 4:57
  sense.