380: Journey Mapping Masterclass 2: Workshop Your Journey
This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey mapping workshops and breaking down common challenges and best practices.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.