Latest / From the Field by the NSCDA
Episode 19: Behind the ISO: Building Quality into Career Certification
In this episode of From the Field, NSCDA's Certification Manager & Registrar Lindsay Guitard sits down with ISO consultant Susan Gorveatte to discuss NSCDA’s journey to achieving ISO 9001 certification for its national certification program.
ISO 9001 is an internationally recognized standard for quality management systems. Lindsay and Susan explore what that means in practice, the lessons learned throughout the certification process, and how ISO is helping NSCDA build quality and continuous improvement into the way we work.
The skinny
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