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157. Tom LeNoble. A Life In Business Suits, Hospital Gowns, And High Heels.
Today’s guest is Tom Lenoble, a leader whose career spans Fortune 500 giants, fast-moving startups, and some of the most human, high-pressure environments you can imagine.
Tom has led global customer care and service organizations at companies like Walmart, Palm, and Facebook.
But long before boardrooms and global teams, his career started in hospitals, hotels, and restaurants. Those early experiences didn’t just shape how he thinks about customer service; they shaped how he thinks about leadership, empathy, and what it really means to serve people.
He’s the author of a powerful book on…
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