The Hidden Complexities of Enterprise Voice
In this episode, host Rishi Ahluwalia interviews Ankur Edkie, CEO of Murf AI, about the hidden complexities of scaling enterprise voice AI. Ankur discusses the journey from pre-ChatGPT text-to-speech to building hyper-efficient, human-like voice systems. He unpacks why voice demos feel magical, but production deployments often fail, highlighting the critical gap between lab settings and the variability of real-world acoustics and devices. The conversation covers the challenges of the cascading stack (ASR, LLM, TTS), the importance of turn-taking and latency consistency over raw speed, and…
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