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Easing Prior Auth Pain Points for Specialty Pharmacies with Develop Health | NASP Specialty Pharmacy Podcast · Pharmacy Podcast Network

• 0:05
  Speaker 1: You are listening to the global network of podcasters dedicated
• 0:09
  Speaker 1: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
• 0:25
  Speaker 2: You're listening to the NASP Specialty Pharmacy Podcast, a collaboration
• 0:30
  Speaker 2: between the National Association of Specialty Pharmacy and the Pharmacy
• 0:35
  Speaker 2: Podcast Network. Each episode dives deep into trends, challenges, innovations,
• 0:40
  Speaker 2: and patient centric practices shaping the future of this dynamic
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  Speaker 2: and rapidly evolving industry. Whether you're a pharmacist or healthcare provider,
• 0:48
  Speaker 2: patient advocate, or industry leader, you'll hear expert insights, real
• 0:53
  Speaker 2: world evidence, and thought provoking discussion that highlights all that
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  Speaker 2: makes specialty pharmacy special.
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  Speaker 3: In support of NASP's mission to empower specialty pharmacy stakeholders
• 1:03
  Speaker 3: to advance the standard of patient care, NASP supports a
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  Speaker 3: free market healthcare system in which all specialty pharmacies compete
• 1:11
  Speaker 3: on the same fare and level playing field, because that
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  Speaker 3: is in the best interest of the patients.
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  Speaker 4: We collectively serve.
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  Speaker 3: NASP is committed to working with all stakeholders and policymakers
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  Speaker 3: to ensure that all patients have access to the life
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  Speaker 3: saving medications they need and the high touch patient care
• 1:26
  Speaker 3: and support services they deserve from the pharmacy of their choosing. Hello.
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  Speaker 5: My name is Sheila Arquette and I am the President
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  Speaker 5: and CEO of the National Association of Specialty Pharmacy. I
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  Speaker 5: am delighted to welcome my special guest, Nico Kernick to
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  Speaker 5: this episode of the NASP podcast. Nico leads growth and
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  Speaker 5: operations at develop Health. A theoretical physicist by training, he
• 1:48
  Speaker 5: moved from the UK to the US for his MBA
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  Speaker 5: at Harvard Business School, where he graduated as a Baker Scholar.
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  Speaker 5: He has spent the last few years in healthcare building
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  Speaker 5: AI workflows, that's in pharmacy providers, manufacturers, pdms, and patients.
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  Speaker 5: He lives in Seattle with his wife and three kids,
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  Speaker 5: with a fourth on the way.
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  Speaker 4: NKO, you're a busy guy. Thanks so much for joining
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  Speaker 4: us today.
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  Speaker 6: Sheila, thank you for having me.
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  Speaker 7: I'm very excited to chat and to be part of
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  Speaker 7: your network.
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  Speaker 5: So tell me a little bit about the history of
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  Speaker 5: develop Health.
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  Speaker 4: How did you get it all started?
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  Speaker 7: Yes, so, develop Health we started about three years ago. Initially,
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  Speaker 7: the founders Mal and then were kind of researching what
• 2:34
  Speaker 7: pain points were the most acute for providers, and the
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  Speaker 7: problem that they just kept on being pointed back to
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  Speaker 7: was what you do once you have a script and
• 2:42
  Speaker 7: how you actually get the medication that you prescribe to patients.
• 2:47
  Speaker 7: And so they really set to solve that, and at
• 2:49
  Speaker 7: first they kind of built on existing tools and existing
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  Speaker 7: workflows that existed that they were in the market, and
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  Speaker 7: then they just decided to rip it all out.
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  Speaker 6: And build our own workflow.
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  Speaker 7: So since then we've served over three million patients automating
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  Speaker 7: their prior authorizations, helping understand benefit coverage and eligibility, and
• 3:10
  Speaker 7: generally just trying to reduce the friction and the lack
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  Speaker 7: of transparency that exists in the world that we live
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  Speaker 7: in between prescribers and what they might prescribe for a
• 3:20
  Speaker 7: patient and how that patient can actually pick it up
• 3:23
  Speaker 7: in pharmacy.
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  Speaker 4: That's awesome. So I think I shared with you before.
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  Speaker 5: I was pharmacy director for a health plan for about
• 3:30
  Speaker 5: fourteen years, and prior authorization was definitely something that we
• 3:35
  Speaker 5: heard an awful lot about in even you know, how
• 3:38
  Speaker 5: the prior authorization requirements could be different with the same
• 3:43
  Speaker 5: insurance company, right or the same managed care provider, just
• 3:46
  Speaker 5: it was dependent upon the line of business and how
• 3:49
  Speaker 5: you know crazy that used to make the office staff,
• 3:51
  Speaker 5: which you can totally understand because we were just one
• 3:53
  Speaker 5: insure totally.
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  Speaker 7: Yeah, there's such variety and it's really hard to keep
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  Speaker 7: on top of all of it, especially when you think about,
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  Speaker 7: you know, a traditional provider office or pharmacy and the
• 4:07
  Speaker 7: fact that they're seeing so many different patients on so
• 4:09
  Speaker 7: many different plans, with so many different medications. We handle
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  Speaker 7: thousands of different medications a day across hundreds of different plans,
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  Speaker 7: and their requirements are constantly changing.
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  Speaker 6: So you need to have a.
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  Speaker 7: Way to be sure about what is going to be
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  Speaker 7: covered for a patient, and then to make sure that
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  Speaker 7: if that patient should be eligible, that you get the
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  Speaker 7: right information in the right place to get them the
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  Speaker 7: authorization that they deserve. And so the way I think
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  Speaker 7: about it is that you know, there is a certain
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  Speaker 7: set of rules that exists and that I think is
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  Speaker 7: a design of the US healthcare system which is going
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  Speaker 7: to hang around for a while. Prior authorizations aren't going anywhere.
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  Speaker 7: But there's two key elements that I think we can
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  Speaker 7: really improve. One is the friction that's caused by those rules.
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  Speaker 7: So you know, there's no magic reason why it should
• 5:00
  Speaker 7: take twenty minutes to fill in a form. There's no
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  Speaker 7: magic reason why sometimes you need to put a form
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  Speaker 7: in through a portal or send a fax.
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  Speaker 6: Or even call a PBM.
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  Speaker 7: Right, that's just kind of unnecessary friction to check if
• 5:15
  Speaker 7: a patient should.
• 5:16
  Speaker 6: Be authorized or not.
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  Speaker 7: So one piece is friction, and the other piece is
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  Speaker 7: that is that transparency and the lack of transparency. It's
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  Speaker 7: just hard for someone, even if they're extremely motivated, to
• 5:26
  Speaker 7: figure out what the requirements are and to really truly
• 5:29
  Speaker 7: understand whether they're going to be covered or not. And
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  Speaker 7: so those two points are really where we're trying to
• 5:34
  Speaker 7: help within the ecosystem to improve the process. Reduce the friction,
• 5:38
  Speaker 7: reduce the unnecessary workload that gets created for providers, for pharmacists,
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  Speaker 7: and increase the transparency so that more often we are
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  Speaker 7: getting the right medications into the hands of the patients
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  Speaker 7: that need them the most.
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  Speaker 3: Right.
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  Speaker 5: And I think people will debate this, and I mean,
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  Speaker 5: I think prioritization has a role, right, And if there
• 5:57
  Speaker 5: could be more communication between the physicians or the providers
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  Speaker 5: and I guess the insurance company so that they understand
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  Speaker 5: why they're doing I would find if I was all
• 6:06
  Speaker 5: a provider and explained, well, this is why we're asking this,
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  Speaker 5: this is you know, the reason for this, this is
• 6:11
  Speaker 5: where it fits in the standard of care or the
• 6:13
  Speaker 5: clinical guidelines, and they were so much more agreeable as
• 6:16
  Speaker 5: would anybody. Right if we collaborate, that's one thing. If
• 6:19
  Speaker 5: you tell me what I'm willing to do and you
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  Speaker 5: aren't the doctor.
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  Speaker 4: I'm not going to be happy with you, right and antally.
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  Speaker 7: Or even worse, Sheila, if you tell me what's going
• 6:29
  Speaker 7: to happen without any collaboration, and you tell me two
• 6:32
  Speaker 7: weeks later and you're doing a very encrypted way that's
• 6:36
  Speaker 7: very hard for me to decipher, and that changes all
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  Speaker 7: the time. Like you know, that's just layers and layers
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  Speaker 7: of complexity that aren't necessary even if we can agree that,
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  Speaker 7: you know, some kind of prior authorization process is required
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  Speaker 7: in some place.
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  Speaker 5: Right, Absolutely so hot, especially pharmacy end up being such
• 6:54
  Speaker 5: a natural fit for.
• 6:56
  Speaker 6: What you built.
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  Speaker 7: Yeah, well, we started off by serving digital health providers,
• 7:02
  Speaker 7: so one of our biggest customers, for example, is ROW
• 7:05
  Speaker 7: and we really built a very high performing product with
• 7:11
  Speaker 7: very good latency, very good performance, very good explainability, very
• 7:14
  Speaker 7: good transparency, etc. Because ultimately the patients that go to
• 7:18
  Speaker 7: digital health.
• 7:19
  Speaker 6: Are very demanding.
• 7:21
  Speaker 7: There, you know, young, very Internet savvy, very LM enabled
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  Speaker 7: patients that expect to get things very fast and expect
• 7:32
  Speaker 7: to have clear communication and transparency through it. And so
• 7:36
  Speaker 7: we built all of these workflows from the inside out
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  Speaker 7: in a digitally and AI native way and have had
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  Speaker 7: them going at full scale now for a couple of years.
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  Speaker 7: And we started to look around and saying, okay, so
• 7:48
  Speaker 7: we can either deploy this to more and more providers,
• 7:51
  Speaker 7: which we started doing to a certain extent. Right, so
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  Speaker 7: we're in providers that are you know, small specialty clinics
• 7:57
  Speaker 7: all the way up to large health systems. And we
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  Speaker 7: also see it as a massive pain point here when
• 8:03
  Speaker 7: pharmacies are getting blocked by the same issues. Specialty pharmacies
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  Speaker 7: are kind of renowned for having a really tough spot
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  Speaker 7: in between providers, PBMs and manufacturers. Right, they want to
• 8:17
  Speaker 7: keep providers, They want to make providers lives as easy
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  Speaker 7: as possible, they want to help serve them, and they
• 8:25
  Speaker 7: want to give patients the best experience possible. And they
• 8:29
  Speaker 7: also need to convince manufacturers that they are good stewards
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  Speaker 7: of their brand, good stewards of their medication, and we
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  Speaker 7: just found that that was matching up really well with
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  Speaker 7: what our product was delivering in terms of higher submission rates,
• 8:42
  Speaker 7: higher approval rates, and lower turnaround times. And so we
• 8:46
  Speaker 7: started speaking to a few specialty pharmacies, started integrating into
• 8:49
  Speaker 7: our first couple of pharmacy management systems, and have been
• 8:52
  Speaker 7: really pleased with the interest and the demand that we've
• 8:56
  Speaker 7: seen from sps around the country.
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  Speaker 5: So when you talk to special de pharmacy teams right now,
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  Speaker 5: what's the feedback that you're hearing.
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  Speaker 7: I think number one is that they lack visibility into
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  Speaker 7: the process. Right I think the biggest relief that we
• 9:14
  Speaker 7: hear is like, oh, there is a way that I
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  Speaker 7: can stay in the loop here, because up until now
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  Speaker 7: it's been a bit of a black box. Specialty pharmacy
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  Speaker 7: will receive a script and if they need to go
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  Speaker 7: and do a prior off, they send it out and
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  Speaker 7: they don't hear about it. They don't know if the
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  Speaker 7: prescribers receiving their notification, they don't know if they're providing
• 9:30
  Speaker 7: clinical info, they don't know if it's been filled to
• 9:32
  Speaker 7: the highest level of quality, etc. And a lot of
• 9:36
  Speaker 7: places those sps are trying to help the providers with
• 9:39
  Speaker 7: a lot of manual work and trying to help them
• 9:43
  Speaker 7: through collaborative practice agreements or prior authorization agreements to take
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  Speaker 7: some of the workload off the provider's shoulders. And so
• 9:50
  Speaker 7: what we're seeing is, you know, some pharmacies aren't yet
• 9:53
  Speaker 7: helping providers, and they have a bit of a realization
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  Speaker 7: of like, oh, wow, there's a way that I can
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  Speaker 7: do this really well, and you know, be a differentiated
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  Speaker 7: partner for the providers that are prescribing to my pharmacy
• 10:05
  Speaker 7: and for the ones that are already having some of
• 10:07
  Speaker 7: these relationships with providers. They could be local providers, they
• 10:11
  Speaker 7: could be providers that are using those those pharmacies for
• 10:14
  Speaker 7: mail order. They're saying like, well, actually, I can do this,
• 10:18
  Speaker 7: and I can do it in a much more cost
• 10:19
  Speaker 7: effective way. I can get AI to actually find the
• 10:23
  Speaker 7: right form AI to reach out to the providers. I
• 10:26
  Speaker 7: can get all of the answers automatically filled. I can
• 10:29
  Speaker 7: have AI figure out if there are any gaps in
• 10:31
  Speaker 7: the clinical info that we have to make sure that
• 10:34
  Speaker 7: we don't wait for a PBM to respond. And so
• 10:36
  Speaker 7: I think, you know, our product just naturally solves a
• 10:40
  Speaker 7: lot of the kind of head scratches that sps have
• 10:43
  Speaker 7: had for many years when they've been thinking about how
• 10:46
  Speaker 7: can I possibly help my providers as much as possible
• 10:49
  Speaker 7: with these authorizations.
• 10:51
  Speaker 5: What do you think surprises them the most once they're
• 10:53
  Speaker 5: using your workflow? Is it like how much the tool
• 10:57
  Speaker 5: can do? Is it the use of AI? Is it
• 10:59
  Speaker 5: how much simple or mix it or reduction and timate.
• 11:02
  Speaker 7: Say, I think the breadth of the applicability of this
• 11:08
  Speaker 7: tool is very surprising. And it's not a tool that
• 11:12
  Speaker 7: you know has a partnership with one or two PBMs.
• 11:15
  Speaker 7: It's not a tool that's been written with code and
• 11:18
  Speaker 7: a deterministic manner for one or two medications. It's a
• 11:21
  Speaker 7: tool that can handle one hundred percent of medications under
• 11:24
  Speaker 7: the pharmacy benefit for one hundred percent of PBMs through
• 11:27
  Speaker 7: any submission channel.
• 11:29
  Speaker 6: And that's really.
• 11:31
  Speaker 7: Game changing to know that you know you're not using
• 11:33
  Speaker 7: a tool that's going to pass you the difficult edge cases.
• 11:37
  Speaker 7: You're using a tool that's going to handle one hundred
• 11:39
  Speaker 7: percent of volume and really take that workload off the
• 11:43
  Speaker 7: pharmacy shoulders and off the provider's shoulders. And that's you know,
• 11:46
  Speaker 7: that's a big relief because a lot of the existing
• 11:47
  Speaker 7: tools out there will help with some of the easy ones.
• 11:52
  Speaker 7: But then when there's you know, a local medicare plan
• 11:56
  Speaker 7: that needs a different flow, and the tools going to
• 12:00
  Speaker 7: fall short, and the pharmacist or the provider is going
• 12:02
  Speaker 7: to be left to their own devices. And so the
• 12:04
  Speaker 7: fact that you can actually get AI to be sufficiently
• 12:08
  Speaker 7: broadly applicable to help with all of those cases is
• 12:12
  Speaker 7: a huge relief.
• 12:15
  Speaker 5: So we've already mentioned right that most folks complain in
• 12:21
  Speaker 5: specialty pharmacy is no different that prior authorization just has
• 12:25
  Speaker 5: to be painful, right, It is painful.
• 12:27
  Speaker 4: It has to be painful.
• 12:28
  Speaker 5: When you look at a pharmacy's PA process today where
• 12:31
  Speaker 5: you actually see the scripts are falling through the cracks,
• 12:34
  Speaker 5: and how much of that.
• 12:35
  Speaker 7: Can be recovered, Oh, I think that's a lot. I've
• 12:40
  Speaker 7: met providers and I've met pharmacies that tell me that
• 12:45
  Speaker 7: that those providers will not categorically submit a PA, they
• 12:49
  Speaker 7: will not lift a finger to do it. And so
• 12:51
  Speaker 7: I think there are some providers for whom, like you know,
• 12:55
  Speaker 7: pharmacies lose entire scripts because there's just no way to
• 12:58
  Speaker 7: communicate with them. And get them to collaborate on a
• 13:00
  Speaker 7: that's the most extreme example, and we see that really
• 13:03
  Speaker 7: in submission rate uplift. So we're lifting up submission rates
• 13:07
  Speaker 7: by ten to twenty percent versus baseline. That's a huge one.
• 13:13
  Speaker 7: I think that the second one where there's just a
• 13:15
  Speaker 7: lot of failed scripts is or failed pas, is in
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  Speaker 7: not having the right intelligence and the right filling of
• 13:22
  Speaker 7: the PA upfront. So I think once when you have
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  Speaker 7: a tool that's effectively doing thousands of pas a day,
• 13:30
  Speaker 7: you can think about it as like, you know, a
• 13:32
  Speaker 7: really wise nurse that has learned over decades how to
• 13:37
  Speaker 7: fill in a particular PA and what the PBM requirements
• 13:40
  Speaker 7: are and what they're going to ask for down the road.
• 13:43
  Speaker 7: And the fact that we know that, the fact that
• 13:45
  Speaker 7: we can draw attention to gaps that there might be
• 13:48
  Speaker 7: and do that upfront, means that we're going to get
• 13:50
  Speaker 7: a lot more approvals from the get go. That just
• 13:54
  Speaker 7: brings more scripts that can be filled, and it also
• 13:57
  Speaker 7: just avoids the scenario where you have to ask a
• 14:01
  Speaker 7: prescriber to write an appeal or to do a resubmission
• 14:05
  Speaker 7: because you're sort of taking care of a lot of
• 14:08
  Speaker 7: those issues up front. So I think you know, we're
• 14:11
  Speaker 7: submitting more, we're getting more first pass approvals, and we're
• 14:15
  Speaker 7: also making the appeal process very easy if we do
• 14:17
  Speaker 7: have to go there, so that if it's a good idea,
• 14:21
  Speaker 7: more providers are actually going to do it rather than
• 14:23
  Speaker 7: just say like, ah, no thanks, this is too difficult.
• 14:26
  Speaker 6: I'm just going to give up.
• 14:30
  Speaker 4: I can't believe that, or that they say I'm not
• 14:31
  Speaker 4: going to submit that totally.
• 14:34
  Speaker 6: Yeah.
• 14:34
  Speaker 7: I distinctly remember to SENDIA meeting a pharmacy. They said,
• 14:39
  Speaker 7: I have three or four providers who will not touch
• 14:43
  Speaker 7: a script if I tell them it needs a PA.
• 14:45
  Speaker 5: Gosh, it's crazy. So a lot of pharmacies would love
• 14:51
  Speaker 5: to fix that friction we talked about write their PA
• 14:54
  Speaker 5: friction with their prescribers. But they are worried about who's
• 14:58
  Speaker 5: allowed to touch the submission. And then how does the
• 15:01
  Speaker 5: prescriber retain control? How do you handle that fine line
• 15:05
  Speaker 5: between helping the pharmacy and keeping the provider where they
• 15:08
  Speaker 5: need to be.
• 15:10
  Speaker 7: Yeah, And so we first off focus on making sure
• 15:14
  Speaker 7: there's enough transparency throughout the whole process, so we're always
• 15:19
  Speaker 7: keeping the prescriber and the loop about what's happening they've
• 15:22
  Speaker 7: always got full visibility into what gets used from their EHR,
• 15:27
  Speaker 7: how things are filled in, they can always edit anything
• 15:31
  Speaker 7: they get the final submission right now. They can also
• 15:35
  Speaker 7: sign a prior auth agreement directly with the pharmacy, and
• 15:38
  Speaker 7: that's between the provider and the pharmacy in the same
• 15:41
  Speaker 7: way as if it wasn't using our tool to allow
• 15:44
  Speaker 7: the pharmacy to touch to editor to submit, that's up
• 15:48
  Speaker 7: to them. But I think what we're doing is that
• 15:50
  Speaker 7: whoever you know in that relationship, whoever's comfortable taking which
• 15:54
  Speaker 7: step of the process, we're enabling that and we're letting
• 15:57
  Speaker 7: the other party have full visibility see exactly what's going
• 16:01
  Speaker 7: on there.
• 16:02
  Speaker 5: I think transparency right seems to be the solutionary problem,
• 16:05
  Speaker 5: or at least part of it.
• 16:07
  Speaker 7: Honestly, I think it's I think it's a big part
• 16:09
  Speaker 7: of it, setting expectations and making sure that's transparency. It
• 16:13
  Speaker 7: sounds very simple, but it's something that's hard to do
• 16:15
  Speaker 7: a scale because there are so many moving parts. Like
• 16:19
  Speaker 7: when we run a PA right, we're contacting the PBM,
• 16:23
  Speaker 7: we're contacting the provider, we're contacting the pharmacy, We're going
• 16:26
  Speaker 7: into an EHR, we're going into a PMS and just
• 16:29
  Speaker 7: getting all of that data into a place where it
• 16:32
  Speaker 7: can be communicated to the different parties in a streamlined,
• 16:36
  Speaker 7: useful way is difficult. You want full transparency, but you
• 16:40
  Speaker 7: don't want to You don't also want to spam the
• 16:43
  Speaker 7: patient with like every single useless detail about the PA,
• 16:46
  Speaker 7: even if you might have one hundred million details. So
• 16:50
  Speaker 7: AI is incredibly good at that because it can understand
• 16:52
  Speaker 7: the purpose and the intention behind each step. It can
• 16:57
  Speaker 7: look across a huge swath of data very very fast,
• 17:01
  Speaker 7: It can be you know, very intelligent consistently across thousands
• 17:05
  Speaker 7: of submissions a day, and just like having that layer
• 17:10
  Speaker 7: that's kind of controlling the data flow and allows kind
• 17:14
  Speaker 7: of consistent intelligent transparency. None.
• 17:18
  Speaker 4: So glp ones have flooded.
• 17:20
  Speaker 5: Specialty in mail order pharmacies was prior off volume that
• 17:24
  Speaker 5: a lot of teams weren't staffed or ready for What
• 17:27
  Speaker 5: are you seeing and those specifically, And does the approach
• 17:30
  Speaker 5: hold up when a pharmacy is drowning in that kind
• 17:32
  Speaker 5: of valume.
• 17:34
  Speaker 7: Yeah, you know, AI is best when you put it
• 17:37
  Speaker 7: a high volume.
• 17:38
  Speaker 6: I would say so absolutely.
• 17:40
  Speaker 7: I mean we cut our teeth on GLP ones customers
• 17:43
  Speaker 7: like like ROW obviously super focused on GLP ones, So
• 17:47
  Speaker 7: we've got a lot of experience of submitting across different
• 17:50
  Speaker 7: GLP ones, across different plans and you know, government, commercial,
• 17:54
  Speaker 7: et cetera, et cetera. So we're very much trained up
• 17:59
  Speaker 7: to be able to do those extremely well. And I
• 18:01
  Speaker 7: think you're absolutely right that there's a huge volume of them.
• 18:05
  Speaker 7: Sometimes we'll hear from pharmacies they don't get the best
• 18:07
  Speaker 7: margins on those, which is, you know, a fair complaint.
• 18:10
  Speaker 7: But I think what we're typically trying to do here
• 18:13
  Speaker 7: is reduce the friction that the provider sees generally in
• 18:18
  Speaker 7: prescribing so that they prefer a certain pharmacy and then
• 18:22
  Speaker 7: send more scripts. So it's not really about specifically the
• 18:26
  Speaker 7: scripts that need a PA in their margin necessarily, it's
• 18:28
  Speaker 7: about making the overall experience easier for people so that
• 18:32
  Speaker 7: you become a pharmacy of choice, so that you remain
• 18:34
  Speaker 7: a pharmacy of choice, and you know, helping out of
• 18:38
  Speaker 7: GLP one volume is going to be the biggest burden
• 18:40
  Speaker 7: that you can remove from any of the providers that
• 18:42
  Speaker 7: you're working with.
• 18:43
  Speaker 4: Sure, So like a provider satisfaction tool.
• 18:47
  Speaker 7: Yeah, exactly, exactly, it's like, Hey, as part of our
• 18:50
  Speaker 7: relationship working with you provide a clinic, We're going to
• 18:53
  Speaker 7: be taking this workload off your.
• 18:55
  Speaker 6: Shoulders right right.
• 18:57
  Speaker 4: Everybody loves that.
• 18:59
  Speaker 7: Everybody loves that.
• 19:02
  Speaker 5: If I'm a pharmacy leader listening to this discussion and
• 19:06
  Speaker 5: I like what I'm hearing, what does getting started with
• 19:09
  Speaker 5: develop health actually look like? So, for example, how much
• 19:12
  Speaker 5: has to change on my end and how quickly would
• 19:14
  Speaker 5: my team feel the difference?
• 19:17
  Speaker 7: Yeah, it's very quick and easy to try, right because
• 19:20
  Speaker 7: you don't have to rip out any systems. You don't
• 19:24
  Speaker 7: have to even really change workflows that What you can
• 19:27
  Speaker 7: do is just decide how many you could try, you know,
• 19:30
  Speaker 7: ten pas a day if you wanted, or one PA
• 19:33
  Speaker 7: a day or one hundred pas a day and just
• 19:35
  Speaker 7: kick those off with us. We can get you set
• 19:37
  Speaker 7: up literally overnight and see and get feedback from your
• 19:41
  Speaker 7: providers on how they find the experience. And if you know,
• 19:45
  Speaker 7: if we find the providers love it, then we can
• 19:47
  Speaker 7: help you scale to more once we really want to scale.
• 19:50
  Speaker 7: The key is to integrate with the pharmacy management system,
• 19:53
  Speaker 7: and we've got a few of the big ones already integrated,
• 19:57
  Speaker 7: and that means that we can then kick off automatically.
• 20:00
  Speaker 7: But in terms of testing out, it's really an overnight
• 20:04
  Speaker 7: switch on. Go to our website, look a demo. We
• 20:06
  Speaker 7: can get you on overnight and you can test out
• 20:09
  Speaker 7: the tool. We also are actually offering for NAS members
• 20:13
  Speaker 7: a month free of prior authorization, so there's no implementation feed,
• 20:17
  Speaker 7: there's no build out fee, there's nothing you even need
• 20:19
  Speaker 7: to install on your computer. It's really kind of as
• 20:21
  Speaker 7: simple as going to a web page and kicking off
• 20:24
  Speaker 7: a few scripts on our tool once we've signed a BAA,
• 20:29
  Speaker 7: and then we can show you the impact on your
• 20:31
  Speaker 7: providers and on your workflows.
• 20:34
  Speaker 4: Awesome, Nico, what's that website that they should go to
• 20:37
  Speaker 4: request the demo?
• 20:39
  Speaker 7: Develop health dot ai, forward slash Pharmacies, or just develop
• 20:43
  Speaker 7: health dot ai.
• 20:45
  Speaker 4: Awesome.
• 20:46
  Speaker 7: We're also going to be Sheila, as you know, at
• 20:50
  Speaker 7: the Inspire conference in September, so we're really looking forward
• 20:53
  Speaker 7: to speaking to people there, and if you want to
• 20:57
  Speaker 7: speak to us live in person, then feel free to
• 20:59
  Speaker 7: ping me. I'm Nico Developealth dot ai and we can
• 21:03
  Speaker 7: chat and set up time to meet there in person
• 21:06
  Speaker 7: as well.
• 21:07
  Speaker 3: Well.
• 21:07
  Speaker 4: Awesome. I can't wait to meet you a person.
• 21:10
  Speaker 6: Yeah, it's going to be fun. I'm looking forward to it.
• 21:13
  Speaker 5: Well, thank you so much for chatting with me and
• 21:15
  Speaker 5: sharing this very timely and very valuable information.
• 21:18
  Speaker 7: Thank you she there, and thanks to your team. You've
• 21:20
  Speaker 7: all been awesome to work with.
• 21:22
  Speaker 5: As a reminder, ANESP corporate members are invited to be
• 21:24
  Speaker 5: my guest and one complimentary podcast per year. For more
• 21:27
  Speaker 5: information about this or other n EESP membership benefits and events,
• 21:31
  Speaker 5: please feel free to reach out to.
• 21:32
  Speaker 4: Membership at n E s P n e T dot
• 21:36
  Speaker 4: org or.
• 21:37
  Speaker 5: Visit our website at www dot naesp net dot org.
• 21:42
  Speaker 5: Until next time, have a great day.