Latest / Retail Media Breakfast Club
Amazon Wants Your Store Open — But Keeps Its Own Closed to AI Agents
Amazon has always operated in contradictions. And in this episode, I dissect comments made on Christine Russo's What Just Happened podcast made by Justin Honaman, AWS's global head of retail, consumer goods, and restaurants, to unpack one of the biggest contradictions emerging in the AI commerce era.
On one hand, Amazon is encouraging retailers and brands to embrace “off-site search” and make themselves discoverable through AI agents like ChatGPT and Perplexity. On the other hand, Amazon is actively blocking outside shopping agents from accessing its own ecosystem while simultaneously sending…
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