Latest / Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
275:
What gives a customer a reason to return—and bring someone else with them?
John DiJulius welcomes Tai Anderson, a founding member of Grammy-winning band Third Day and author of Market Like a Rockstar, for a conversation about customer loyalty, brand trust, and earning referrals.
Tai shares his ROCKSTAR framework and explains why the experience after the sale deserves as much attention as the effort to win a new customer. Together, they explore how to ask for referrals at the right time, stay connected with existing customers, and make appreciation personal for customers and employees.
In this…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.