Pre-Existing Negligence
On October 1, 2013, the federal government launched Healthcare.gov — the digital front door to the Affordable Care Act, and the most ambitious e-government initiative in American history. By the end of Day 1, the site had crashed. By the end of the week, only six people had successfully enrolled. By the end of the audit: $1.7 billion spent, 60 contracts spread across 33 vendors, and not a single person formally in charge of making any of it work.
The conditions for failure weren't a surprise. McKinsey delivered a warning report in April 2013. Senate investigators found that dozens of HHS…
The skinny
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