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Leading Healthcare Like a Coach: Trust, Culture, and Patient Experience
What can healthcare leaders learn from coaching a championship basketball team?
In this episode of Driven: Unscripted Success, Nareman Hamdan speaks with Scott Polenz, Chief Administrative Officer of Oakleaf Surgical Hospital in Altoona, Wisconsin.
Scott shares how his years as a high school boys basketball coach shaped his approach to leadership, including why leaders must understand what motivates each person instead of expecting everyone to perform the same way. He also discusses the role of trust, empathy, authenticity, logic and loyalty in building strong teams.
The conversation explores…
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