Latest / Next Best Action: How Banks and Credit Unions Adapt, Evolve, and Grow
What Makes a Strong Chief Digital Officer?
What does it actually take to be a successful Chief Digital Officer in banking? In this episode of Next Best Action, host Alex Jimenez sits down with Jay Tkachuk, a seasoned digital banking leader with 18 years of experience at Security Service Federal Credit Union and Golden 1 Credit Union. Together, they pull back the curtain on one of the most misunderstood roles in financial services: the Chief Digital Officer.
The conversation explores why the CDO title means something different at every institution and why that ambiguity is both a challenge and an opportunity. Jay explains that the role…
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