424: Developing Menu and Hospitality Guides

Keys To The Shop : Equipping Coffee Shop Leaders · Jul 31, 2023 · 39m

When it comes to our training and resourcing of staff we often have a desire for people to "get it" and to be detail oriented, but fail to give them much to "get" or to orient them to the details. This results in inconsistency and frustration in both customers and staff as baristas fill in the blanks that management should have all ready filled in. This is where a good guide comes in.

Today we will be chatting about developing a guide for the two most important areas in the cafe that need consistent excellence; the menu and hospitality

We Cover:

Why we tend toward generality

The reason menu…