Latest / Pet Sitter Confessional
290: Creating an Exceptional New Client Experience
Do new client's enjoy the onboarding experience with you and your business? The benefit of focusing on the details is that existing clients also benefit from any improvements you make. As a business, we should make the experience of interacting with our company as magical as possible. Collin shares a recent experience of having routine lab work run, and how not to handle new clients. Plus, Natasha O'Banion answers, "How do I hold myself more accountable?"
Main topics:
Making magical experiences
Knowing your processes
High quality touch points
Ask a Biz Coach
Main takeaway: A positive client…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.