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AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
The integration of generative AI into small business environments is driving a shift toward localized infrastructure management. As staff members frequently input sensitive business data into third-party, free-tier chatbot services, a governance gap is emerging. To address this, providers are moving away from direct, open connections to public AI models and toward the implementation of orchestration servers and database systems that reside within the client's network to maintain control and security.
Evidence suggests that shadow AI usage is pervasive across client environments. Assessments…
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