5 Tips for Recognizing, Planning for and Handling Moments of Friction for Learners
Identifying "Moments of Friction" -- workers' pain points with technology, processes and adoption is critical. In this session, the speaker discussed how to identify whether a MOF is a result of technology or psychology; highlight pain points; adoption; needs analysis; dig into the why and learning how to get to the root/core of the issue and user frustration.
Questions the moderator will ask the speaker:
-Why don’t you tell us a bit about the framework you like to use when thinking about the needs around training, and how those give way to the moments of friction that arise?
-This question…
The skinny
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