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Scratched, Outta Gas, A Dead Cat · Armstrong & Getty One More Thing

• 0:00
  Speaker 1: He had a car was scratched or it was out
• 0:02
  Speaker 1: of gas, or there was a dead cat in the
• 0:04
  Speaker 1: backseat or something. Yeah, it's one more thing.
• 0:08
  Speaker 2: I'm strong and getty.
• 0:09
  Speaker 1: One more thing.
• 0:12
  Speaker 2: I happened to know that we're about to talk about
• 0:14
  Speaker 2: rental cars. I just drove a rental SUV twenty eight
• 0:20
  Speaker 2: hundred miles one way and dropped it off and flew back.
• 0:27
  Speaker 2: This rental car I picked up because I recently had
• 0:29
  Speaker 2: a problem with a rental company that rhymes with hurts.
• 0:36
  Speaker 2: And I'm stilling deal with the dealing with thing. I've
• 0:39
  Speaker 2: spent so many hours on the phone with them dealing
• 0:41
  Speaker 2: with this. Way back in December of last year, when
• 0:46
  Speaker 2: I turned when I turned one in and and and
• 0:48
  Speaker 2: then they sent me a bill for fifteen hundred dollars
• 0:50
  Speaker 2: saying that I cracked the windshield somehow, which I didn't
• 0:54
  Speaker 2: see any crack on the winshield. I would have thought
• 0:55
  Speaker 2: I would have noticed it if it was of any
• 0:57
  Speaker 2: but anyway, and just I didn't have any proof that
• 1:01
  Speaker 2: I hadn't. And since then I've found out one, uh,
• 1:08
  Speaker 2: you need to like take lots of videos and pictures
• 1:12
  Speaker 2: of your car when you pick it up. According to
• 1:13
  Speaker 2: my insurance company, but also according to my insurance company,
• 1:15
  Speaker 2: All State Insurance, this has become a really common thing
• 1:19
  Speaker 2: with a lot of the companies. And whether it's a
• 1:22
  Speaker 2: scam or not, I mean, Hurts is a really big corporation,
• 1:24
  Speaker 2: and it doesn't seem like they're a company that would
• 1:26
  Speaker 2: want to be in the scam business. It's not like
• 1:29
  Speaker 2: it's a rinky dink low. But I guess a lot
• 1:31
  Speaker 2: of the companies are doing this a lot.
• 1:33
  Speaker 3: And I don't know or is it individual franchisese I
• 1:36
  Speaker 3: don't have any I don't know how their corporate structure works.
• 1:39
  Speaker 2: I don't either. I don't know. But it's possible that
• 1:42
  Speaker 2: you just run it up the flagpole with lots of
• 1:44
  Speaker 2: people and hopefully pay for it, and that's the way
• 1:46
  Speaker 2: you get your repairs done. Maybe that's I don't have
• 1:49
  Speaker 2: any idea.
• 1:50
  Speaker 3: Yeah, well, I think it is individual franchise ease and
• 1:55
  Speaker 3: probably has nothing to do with the parent company.
• 1:58
  Speaker 1: That would be my guess.
• 2:00
  Speaker 3: Although we got this note from Drew, who was dealing
• 2:05
  Speaker 3: with a completely different company and said, here's my letter
• 2:09
  Speaker 3: to those folks disputing fuel charge that occurred one week
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  Speaker 3: after I returned the car. So, dear Sir Armadam, I
• 2:17
  Speaker 3: received your notice dated blah blah blah, an invoice for
• 2:19
  Speaker 3: ninety dollars and seventy one cents to refuel a rental vehicle.
• 2:23
  Speaker 3: This invoice is in error since I refueled the Malibu
• 2:26
  Speaker 3: vehicle less than four miles from the rental car location
• 2:29
  Speaker 3: at the Portland Airport. I've probably refueled at that very
• 2:32
  Speaker 3: gas station. I think I know the one he's talking about.
• 2:34
  Speaker 3: The attached pages have information to support my case, specifically
• 2:37
  Speaker 3: thrifty rental agreement showing that I rented the Malibu returned
• 2:40
  Speaker 3: it blah blah after driving the rental vehicle for two
• 2:43
  Speaker 3: hundred and forty seven miles. Also fuel one hundred percent
• 2:45
  Speaker 3: out one hundred percent in the invoice dated blah blah blah.
• 2:48
  Speaker 1: Here are two separate.
• 2:49
  Speaker 3: Charges for gas on my Capital one card while I
• 2:52
  Speaker 3: had the rental, including this one less than four miles
• 2:55
  Speaker 3: from PDAX on the very date I returned it. Moments
• 2:58
  Speaker 3: before I returned it, average gas prices in Portland approximately
• 3:02
  Speaker 3: four and a quarter gallon. Average fuel efficiency form Malibu
• 3:04
  Speaker 3: twenty one mph two hundred and forty seven miles driving
• 3:07
  Speaker 3: a twenty nine offer consumes about a gallons. That's exactly
• 3:10
  Speaker 3: what you charge me for consuming, except I have receipts
• 3:12
  Speaker 3: I paid for the gas and turn the vehicle.
• 3:14
  Speaker 2: With a full tank that is detailed.
• 3:17
  Speaker 1: Oh it's great.
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  Speaker 3: Please avoid the charge on my card for ninety blah
• 3:20
  Speaker 3: bah bah. Additionally, as a consultant, I charge one hundred
• 3:22
  Speaker 3: and fifty dollars per hour for my time. Please remit
• 3:25
  Speaker 3: two hour charges, one for filing a dispute with capital one,
• 3:29
  Speaker 3: the other to research my records and respond to this
• 3:31
  Speaker 3: fraudulent invoice.
• 3:32
  Speaker 2: Sincerely, I was about to say that that is more
• 3:35
  Speaker 2: than I'm willing to spend of my time in work
• 3:37
  Speaker 2: to come up with that documentation. But if you charge
• 3:39
  Speaker 2: for your time, then it works.
• 3:41
  Speaker 1: And then I'm sorry. It wasn't true. It was a
• 3:43
  Speaker 1: Stephen C.
• 3:45
  Speaker 3: Seed his credit Cards Fraud Division and the Better Business Bureau.
• 3:50
  Speaker 2: Oh good one.
• 3:51
  Speaker 3: Yeah, that's well done, Sarah. Next time I have some
• 3:53
  Speaker 3: sort of a dispute, I'm just gonna have you do
• 3:55
  Speaker 3: the paperwork and I'll gladly pay your fee. What just
• 4:00
  Speaker 3: say a hundred buck an hour? One hundred and fifty
• 4:01
  Speaker 3: an hour all inflation.
• 4:02
  Speaker 2: But so since I got scared, of my last one,
• 4:05
  Speaker 2: and not really so much. I think my insurance company
• 4:08
  Speaker 2: is going to figure it out. But the amount of
• 4:10
  Speaker 2: time I've have to spend on the phone, you know,
• 4:12
  Speaker 2: getting to what your time is worth and everything like
• 4:15
  Speaker 2: that has been such a pain in the ass. But
• 4:16
  Speaker 2: so I pick up this, this hurts vehicle that I
• 4:18
  Speaker 2: know I'm going to drive many thousands of miles, and
• 4:22
  Speaker 2: it's got so many How are you supposed.
• 4:24
  Speaker 1: To do this?
• 4:24
  Speaker 2: It's got hail damage, it's got dents, it's got screens,
• 4:27
  Speaker 2: it's got scratches over the whole vehicle. How am I
• 4:29
  Speaker 2: going to prove that I didn't put that dent in
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  Speaker 2: it or that scratch and it even if I've got
• 4:33
  Speaker 2: you know, I don't know. You just hope, I guess,
• 4:37
  Speaker 2: I mean h individual case.
• 4:39
  Speaker 3: Well, then they might claim your dead bear left to
• 4:41
  Speaker 3: stain in the rug in the trunk if you're RFK Junior.
• 4:45
  Speaker 2: God, the number of phone calls I've had, and every
• 4:47
  Speaker 2: single time I have to go through the whole thing,
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  Speaker 2: how many people were in the car? Well, first of all,
• 4:52
  Speaker 2: every single time they say can when can we We
• 4:54
  Speaker 2: need to make an appointment for you bring the car
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  Speaker 2: in so we can look at it and assess the damage,
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  Speaker 2: and I say it was a rental car. As you
• 5:00
  Speaker 2: can see on there, it's Hurts Corporation. I don't know
• 5:02
  Speaker 2: it's a rental car.
• 5:03
  Speaker 1: What the F do you'd not get.
• 5:05
  Speaker 2: So you can't bring the car in? No, it was
• 5:08
  Speaker 2: back in December. I don't keep my rental cars around
• 5:10
  Speaker 2: for nine months or whatever.
• 5:12
  Speaker 3: It's expensive if nothing else and always, and I've been
• 5:14
  Speaker 3: through this multiple multiple times.
• 5:17
  Speaker 2: Was anybody in the car hurt from a chipped windshield?
• 5:22
  Speaker 1: No?
• 5:23
  Speaker 2: So you're saying no, no, nobody was hurt. Was anybody
• 5:25
  Speaker 2: else in the car? Yes? What are their ages? Twelve
• 5:29
  Speaker 2: and fourteen? Were they in car seats? I said no,
• 5:32
  Speaker 2: I don't keep my fourteen year old in a car seat?
• 5:35
  Speaker 2: Were either the child? Was the twelve year old in
• 5:37
  Speaker 2: a car seat? No? Don't keep the twelve year old
• 5:39
  Speaker 2: in the car seat? Either? Is no?
• 5:42
  Speaker 1: No?
• 5:42
  Speaker 2: This is this. They're just going through the questions, the
• 5:45
  Speaker 2: mindless questions they make them ask, no matter what. And
• 5:48
  Speaker 2: I've done this at least three times with three different people.
• 5:52
  Speaker 3: We're going to need to talk to them to ask
• 5:53
  Speaker 3: them whether they have been touched inappropriately or if there
• 5:56
  Speaker 3: are guns in the home.
• 5:58
  Speaker 2: Right, were they hurt? Nope, they weren't hurt by the
• 6:01
  Speaker 2: chipped windshield either, So nobody in the car was hurt. Correct,
• 6:06
  Speaker 2: Not a single person was injured due to the chipped windshield, which,
• 6:09
  Speaker 2: by the way, didn't actually happen.
• 6:12
  Speaker 1: So the nine hurts you if you ask me again.
• 6:15
  Speaker 2: So the nonexistent chipped windshield that you're claiming did get chipped. Yes,
• 6:20
  Speaker 2: really didn't hurt anybody. But even if it's, thank god,
• 6:24
  Speaker 2: none of us would have been hurt. Okay, So just
• 6:26
  Speaker 2: confirming no one was hurt. Yes, yes? How many times
• 6:30
  Speaker 2: do I need to say yes or no, depending on
• 6:33
  Speaker 2: how you phrase it to make it clear no one
• 6:36
  Speaker 2: was hurt by the chipped windshield, which, by the way,
• 6:39
  Speaker 2: once again didn't actually happen. I mean, honestly, God, I've
• 6:43
  Speaker 2: gone through this so many times it was hilarious. I
• 6:45
  Speaker 2: did it on speakerphone with my kids because I'd gotten
• 6:47
  Speaker 2: so met up with it. I just answer while I'm
• 6:49
  Speaker 2: running errands. I just answered it. But my kids were
• 6:51
  Speaker 2: laughing so hard as we went through this again and
• 6:54
  Speaker 2: again and again.
• 6:57
  Speaker 1: I'd call it costka asque. But if Franz Costca was
• 7:00
  Speaker 1: with us.
• 7:00
  Speaker 2: He'd say, I'd never write anything that's stupid, all right,
• 7:02
  Speaker 2: And then and then and then they'd always circle back
• 7:04
  Speaker 2: to something we'd already answered. And so, how long have
• 7:07
  Speaker 2: you owned this vehicle? I don't own the vehicle. It's
• 7:11
  Speaker 2: a hurts rental.
• 7:14
  Speaker 1: Wow, are you sure you're not being prank?
• 7:16
  Speaker 2: That's what I wonder it might be. It might be
• 7:18
  Speaker 2: a I'll bet it's a mister beast thing. I'll bet
• 7:20
  Speaker 2: it's a mister beast thing. And it's like they've all
• 7:23
  Speaker 2: got bets on how long before I drop an F
• 7:25
  Speaker 2: bomb or something?
• 7:27
  Speaker 1: All right?
• 7:27
  Speaker 3: That transgender fellows the guy who threw the rocket your
• 7:30
  Speaker 3: win shit right or something?
• 7:32
  Speaker 1: But it never happened. That's the point.
• 7:33
  Speaker 2: What was the fourteen year old hurt? No? No, no, no?
• 7:37
  Speaker 1: Oh.
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  Speaker 2: Yes, two of us weren't hurt, but the chipped windshield
• 7:40
  Speaker 2: somehow glanced him and took out.
• 7:41
  Speaker 3: An eye, knocked him out of his car seat. Did
• 7:46
  Speaker 3: the non existent ship hurt anybody?
• 7:49
  Speaker 1: Yeah?
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  Speaker 3: Yeah, my giant rabbit buddy's fighting in the back.
• 7:55
  Speaker 1: Carvid right.
• 7:56
  Speaker 2: Oh, that's infuriating, just listening to a little to be
• 8:00
  Speaker 2: a part of it. Yeah, I went through all the
• 8:02
  Speaker 2: stages of grief. The first time, I was like, I
• 8:05
  Speaker 2: was angry at various points, then sad, then I accepted it,
• 8:08
  Speaker 2: then it was humor, then back to anger. Wow, I
• 8:14
  Speaker 2: think it's a teenage prank.
• 8:15
  Speaker 3: I think this is actually a neighbor near you, Jack,
• 8:17
  Speaker 3: and your son is having him to call you over
• 8:19
  Speaker 3: and over.
• 8:20
  Speaker 1: Well, I guess that's it.