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Leadership Film Study #007: We Went to a Commission Salon, Here’s Why We Wouldn’t Go Back
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We break down why the consultation is the make-or-break moment in the guest experience, and how “asking questions” can still leave a client feeling unseen. We react to two real consultation clips and our own blowout experience to show what actually builds trust, confidence, and rebooking.
• consultation as the first real service in the salon experience
• the difference between a consultation and taking an order
• how stylist jargon creates confusion instead of connection
• missed diagnosis moments like lifestyle, maintenance, wedding plans, and extension method
• why demos…
The skinny
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