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Abundance Through Generosity with Steve Ramona · The Heart-Led Business Show

• 0:01
  Speaker: Welcome to the Heart-Led Business Show, where compassion meets commerce and leaders lead with love.
• 0:09
  Speaker: Join your host, Tom Jackobs, as he delves into the insightful conversations with visionary business leaders who defy the status quo, putting humanity first and profit second.
• 0:20
  Speaker: From heartfelt strategies to inspiring stories, this podcast is your compass in the world of conscious capitalism.
• 0:29
  Speaker: So buckle up and let's go.
• 0:31
  Speaker: Let your heart guide your business journey.
• 0:36
  Tom Jackobs: Get ready folks.
• 0:37
  Tom Jackobs: Today's guest isn't just a connector.
• 0:40
  Tom Jackobs: He's a super connector with a staggering 5.5 billion in projects and 125 million in partner deals.
• 0:47
  Tom Jackobs: Steve Ramona doesn't just make introductions.
• 0:50
  Tom Jackobs: He creates opportunities that change lives.
• 0:54
  Tom Jackobs: But wait, there's more.
• 0:56
  Tom Jackobs: He's the host of doing business with Servants Heart, reaching 50,000 plus listeners per episode and the creator of Together we serve a TV show with 1.2 million monthly viewers.
• 1:08
  Tom Jackobs: If you're looking for game changing connections and partnerships that actually work with heart, Steve's your guy.
• 1:16
  Tom Jackobs: So let's dive in.
• 1:17
  Tom Jackobs: Steve, welcome to the show.
• 1:19
  Steve Ramona: Thank you so much.
• 1:20
  Steve Ramona: I'm fired up to be here.
• 1:22
  Tom Jackobs: Oh I'm fired up too.
• 1:24
  Tom Jackobs: I'm so excited to, to speak with you.
• 1:26
  Tom Jackobs: Really get into the backstory because heart led and 5.5 billion.
• 1:33
  Tom Jackobs: That's gonna be a disconnect for some people and I'm really excited to dive in and how we can connect that and still show that you can make billions and billions of dollars and still lead with the heart.
• 1:43
  Tom Jackobs: So with that said, what's your definition of heart-led business?
• 1:47
  Steve Ramona: They're uplifting everybody they run into.
• 1:50
  Steve Ramona: They're bringing value.
• 1:51
  Steve Ramona: The law of increase.
• 1:53
  Steve Ramona: Chapter four, think and Grow Rich.
• 1:54
  Steve Ramona: They're following that mantra.
• 1:56
  Steve Ramona: I read it every month just to remind me.
• 1:59
  Steve Ramona: Your competitor, your prospect, your customer, your employees, just people you run into, bring, identify'em, whatever that value looks like, small, medium, or large.
• 2:11
  Steve Ramona: Make that a constant activity that you do for your business.
• 2:15
  Steve Ramona: And I guarantee you, one, it's fun.
• 2:18
  Tom Jackobs: Yeah.
• 2:19
  Steve Ramona: You're gonna build relationships and meet incredible people like you, Thomas.
• 2:22
  Steve Ramona: Your revenue is gonna grow.
• 2:25
  Steve Ramona: How much we don't know that God and the universe will do it.
• 2:28
  Steve Ramona: But if you grew 10% this year in 2025 doing this, let me know if you'd be happy.
• 2:34
  Steve Ramona: Reach out to me, reach out to Thomas.
• 2:36
  Steve Ramona: Ask us, tell us.
• 2:38
  Tom Jackobs: Yeah, absolutely.
• 2:39
  Tom Jackobs: And connections is the key and the relationships of those connections too, because I know some people kinda game it, and there it's not really authentic and I can see that a mile away and most people can't.
• 2:52
  Tom Jackobs: But, so it's genuine connections and that's been my mantra for the last year is how can I meet more people?
• 2:59
  Tom Jackobs: And this podcast has done a great job of introducing me to, to great people like yourself.
• 3:05
  Tom Jackobs: But also it, my business is growing because of the connections that I'm making.
• 3:10
  Tom Jackobs: So it's, that's, I'm so glad that you brought that up and the value add that, that you do for other people and it's always comes back.
• 3:18
  Tom Jackobs: Do you find that it comes back in?
• 3:20
  Steve Ramona: Oh, it does.
• 3:21
  Steve Ramona: Here's that tip that I had to learn a couple years ago, Thomas.
• 3:24
  Steve Ramona: Game changer in my life.
• 3:26
  Steve Ramona: Been serving for many years, putting partners together, putting people together, but I never would ask, and this guy told me he was doing 250 million a year.
• 3:35
  Steve Ramona: He said, Steve.
• 3:36
  Steve Ramona: What you're telling me is you're giving, giving, fantastic.
• 3:40
  Steve Ramona: But when people come to you go, how can I help you?
• 3:41
  Steve Ramona: And I could tell you 10 instances where I go, I'm good, Thomas.
• 3:45
  Tom Jackobs: Yeah.
• 3:45
  Steve Ramona: good.
• 3:46
  Tom Jackobs: Yeah.
• 3:47
  Steve Ramona: Steve, not good.
• 3:49
  Steve Ramona: I just gave him a bunch of gift.
• 3:50
  Steve Ramona: I served them.
• 3:51
  Steve Ramona: He goes, you did.
• 3:53
  Steve Ramona: But when somebody comes back around and asks you to support you, they wanna give you gifts back.
• 3:59
  Steve Ramona: When you say no, subconsciously walk away and go.
• 4:04
  Steve Ramona: Not top of mind because that gift giving is when you give those, Steve, how do you feel?
• 4:10
  Steve Ramona: Great.
• 4:11
  Steve Ramona: They accept them and it works out we'll flip that around with the person you're talking to.
• 4:16
  Steve Ramona: Once I start asking my company 5.5 billion projects right now because of my podcast, which to me is the new network.
• 4:24
  Tom Jackobs: Yep.
• 4:24
  Steve Ramona: Networking group, because we can control the people coming in.
• 4:27
  Steve Ramona: We're so much aligned.
• 4:28
  Steve Ramona: We're brothers from another mother.
• 4:31
  Steve Ramona: Because I asked, I said, Hey, we're looking for this.
• 4:34
  Steve Ramona: We're looking for that.
• 4:35
  Steve Ramona: Can you help me?
• 4:36
  Steve Ramona: I get a referral a week for my business.
• 4:38
  Steve Ramona: We just launched five months ago.
• 4:41
  Tom Jackobs: Yeah.
• 4:42
  Steve Ramona: 5-year-old company, but I've built a network from 63 for, since I'm 20, 43 years.
• 4:49
  Steve Ramona: It's finally paying off for you out there listening.
• 4:52
  Steve Ramona: You might be 25, 30, it might pay off in 10 years.
• 4:56
  Steve Ramona: I just did it wrong, and I'm trying to change that and pa pay it forward.
• 5:01
  Steve Ramona: Here's what I did wrong.
• 5:02
  Steve Ramona: I never asked.
• 5:04
  Steve Ramona: Now when I do big things, I've had other people do.
• 5:07
  Steve Ramona: I've had credible emails, Steve, I did that.
• 5:11
  Steve Ramona: I asked this guy and I got this multi-billionaire on my podcast.
• 5:14
  Steve Ramona: I just asked
• 5:16
  Tom Jackobs: Yeah.
• 5:16
  Steve Ramona: Or I got a deal.
• 5:17
  Steve Ramona: This guy brought me two clients because I brought him a deal.
• 5:20
  Steve Ramona: I asked, I'm looking for clients.
• 5:22
  Steve Ramona: He's got two clients.
• 5:24
  Steve Ramona: I know it works.
• 5:25
  Steve Ramona: Doesn't work all the time, and that's the key.
• 5:27
  Steve Ramona: It's not a hundred percent guarantee, but taking the action is a hundred percent.
• 5:32
  Tom Jackobs: Yeah.
• 5:32
  Tom Jackobs: Like you, you miss a hundred percent of the shots that you don't take.
• 5:36
  Tom Jackobs: Was that Wayne Gretsky maybe that said that, or somebody?
• 5:39
  Steve Ramona: Michael Jordan
• 5:41
  Tom Jackobs: Which maybe some sports guy I also like Wayne Gretzky's, go where the puck is going, not where it is.
• 5:48
  Tom Jackobs: And that's a great business analogy as well.
• 5:50
  Tom Jackobs: But I, yeah, asking for that.
• 5:55
  Tom Jackobs: That's something that I've struggled with as well, is that.
• 5:59
  Tom Jackobs: Some, I'm a giver as well, heart led and people will ask like you said.
• 6:03
  Tom Jackobs: And that's, I'm, that's a good reminder.
• 6:04
  Tom Jackobs: So thank you for bringing that up.
• 6:06
  Tom Jackobs: It's okay to ask.
• 6:08
  Steve Ramona: Yeah.
• 6:08
  Steve Ramona: And what's the worst thing?
• 6:09
  Steve Ramona: It's a no.
• 6:11
  Steve Ramona: Next.
• 6:12
  Steve Ramona: When somebody says no to me, I say next, but here's a tip.
• 6:16
  Steve Ramona: And this is, I just picked this up about months ago.
• 6:18
  Steve Ramona: I figured it out.
• 6:20
  Steve Ramona: When somebody says no to me, I serve them even more.
• 6:23
  Steve Ramona: I bring them more heart.
• 6:26
  Steve Ramona: And they're like,'cause I've had people come back to me later going, I wanna work with you.
• 6:30
  Steve Ramona: 'cause I said no to you and you still gave.
• 6:32
  Tom Jackobs: Yeah.
• 6:34
  Steve Ramona: Give.
• 6:34
  Steve Ramona: It's not hard.
• 6:35
  Tom Jackobs: Yeah.
• 6:36
  Tom Jackobs: Build
• 6:36
  Steve Ramona: your resources, build your community.
• 6:38
  Steve Ramona: Build your network.
• 6:39
  Steve Ramona: Start sharing it with people.
• 6:41
  Steve Ramona: It is the best feeling when I call Christmas morning every day.
• 6:47
  Steve Ramona: When you wake up as a kid and you are running into the tree, what happens?
• 6:51
  Steve Ramona: You're opening that gift up.
• 6:53
  Steve Ramona: I get to do that every day.
• 6:54
  Steve Ramona: Now, some are a brand new bike and some are a new book.
• 6:58
  Tom Jackobs: Yeah.
• 6:59
  Steve Ramona: People wanna be seen.
• 7:01
  Steve Ramona: When you help them be seen by what you do.
• 7:04
  Steve Ramona: Do they forget you?
• 7:05
  Steve Ramona: No.
• 7:07
  Steve Ramona: I've been getting referrals every day for the last 20 months.
• 7:12
  Steve Ramona: 20 days, 20 months.
• 7:14
  Steve Ramona: Some five, some three.
• 7:15
  Steve Ramona: I probably could look at him an email and I have a referral a lot of'em are, man, you gotta meet Steve, He's such a giver.
• 7:22
  Steve Ramona: He's got a great podcast, this and that.
• 7:25
  Steve Ramona: Don't we wanna be remembered for that?
• 7:27
  Steve Ramona: Not that I pitched you and I sold you a 10,000 program and I'm$10,000 richer.
• 7:34
  Tom Jackobs: Yeah.
• 7:35
  Tom Jackobs: And for the giver it feels good as well.
• 7:37
  Tom Jackobs: Like Christmas morning you see the kids unwrapping the gifts and their eyes lighting up and they're like, oh my gosh.
• 7:45
  Tom Jackobs: And my, I don't have kids of my own, but niece and nephew.
• 7:48
  Tom Jackobs: And I remember one Christmas my niece, I got her like this princess dress.
• 7:53
  Tom Jackobs: I don't know what I was thinking, but it was cute at the time.
• 7:56
  Tom Jackobs: She's probably listening to this and went, oh my gosh, uncle t don't tell that.
• 8:00
  Tom Jackobs: But anyway, they called me Uncle T and she was just like, oh my gosh, uncle T love this.
• 8:03
  Tom Jackobs: And it just felt really good.
• 8:06
  Tom Jackobs: And if you're telling people, no, I don't need anything, it's all good.
• 8:10
  Tom Jackobs: You're taking, like you said before, you're taking that, that feeling away from them and then they're not gonna remember you later.
• 8:18
  Steve Ramona: Yeah.
• 8:18
  Steve Ramona: Remembering is so powerful.
• 8:19
  Steve Ramona: I'll give you an ask.
• 8:21
  Steve Ramona: Ask story, and this is through a podcast.
• 8:24
  Steve Ramona: So I had a gentleman, Zach, on, on a Monday, and I was going through and found out he had Forbes Riley on his show.
• 8:29
  Steve Ramona: She's done$2.53 billion in her career in fitness and entrepreneurs.
• 8:35
  Steve Ramona: She's one of the top entrepreneurs.
• 8:38
  Steve Ramona: I reached out after the show and he, gave him some referrals.
• 8:40
  Steve Ramona: We did a great show.
• 8:42
  Steve Ramona: He was on fire.
• 8:43
  Steve Ramona: I said, Zach, he asked me how can I help?
• 8:46
  Steve Ramona: No, he didn't ask me.
• 8:48
  Steve Ramona: Which is okay.
• 8:49
  Steve Ramona: Some people are gonna forget, Hey, how can I support you?
• 8:51
  Steve Ramona: I said, Hey, Zach, can I ask a favor?
• 8:53
  Steve Ramona: Yeah, sure.
• 8:54
  Steve Ramona: What?
• 8:54
  Steve Ramona: What?
• 8:54
  Steve Ramona: I said, can you introduce me to Forbes Riley?
• 8:57
  Steve Ramona: I'd love to have her on my show.
• 8:58
  Steve Ramona: She's a perfect fit.
• 8:59
  Steve Ramona: Sure.
• 9:00
  Steve Ramona: Hour later, I got an email.
• 9:02
  Steve Ramona: Three days later, she was on my show.
• 9:05
  Steve Ramona: And he said, no I can't.
• 9:06
  Steve Ramona: She doesn't go anymore podcasts.
• 9:08
  Steve Ramona: Great, Zach, thank you.
• 9:09
  Steve Ramona: By the way, here's another referral.
• 9:10
  Steve Ramona: Let's talk soon.
• 9:11
  Steve Ramona: I'll get this out to you.
• 9:14
  Steve Ramona: That story is so easy to do because here's the problem, when we say, people say no to us on both sides, the person telling me no is feeling uncomfortable.
• 9:24
  Steve Ramona: How's he gonna act?
• 9:25
  Steve Ramona: He's a good guy.
• 9:26
  Steve Ramona: And then I'm feeling a guy.
• 9:27
  Steve Ramona: How do I respond to a no?
• 9:29
  Steve Ramona: Okay, I understand.
• 9:30
  Steve Ramona: People always say, yeah, I understand you don't have the money right now.
• 9:33
  Steve Ramona: Go, oh, no, I, We'll follow up on that.
• 9:36
  Steve Ramona: But by the way, here's something else for you.
• 9:38
  Steve Ramona: I've had people come back to some of the people I'm mentoring months later and go, that one conversation I signed up with you because you still were given, like I said earlier,
• 9:48
  Tom Jackobs: Yeah.
• 9:48
  Steve Ramona: still giving even though I said no to you.
• 9:50
  Tom Jackobs: Yeah.
• 9:51
  Tom Jackobs: It comes back all the time.
• 9:53
  Tom Jackobs: A lot more than if you didn't do it at all.
• 9:55
  Tom Jackobs: Yeah.
• 9:56
  Steve Ramona: Yes, absolutely.
• 9:58
  Tom Jackobs: Tell us a little bit about your heart-led business and what you're doing and what makes it a heart-led business.
• 10:03
  Steve Ramona: Well, a podcast has been the beginning of this, as I said, I think it's the new networking group because a podcast, and if you not, don't have a podcast out there, I mentor podcast people.
• 10:14
  Steve Ramona: I get them started.
• 10:14
  Steve Ramona: I'm actually doing one today.
• 10:16
  Steve Ramona: And if I do it monthly for free, that's one thing from a, that I do from a heartfelt business.
• 10:22
  Tom Jackobs: Yeah.
• 10:22
  Tom Jackobs: Give
• 10:23
  Steve Ramona: stuff away for free.
• 10:26
  Steve Ramona: I'm not saying 10 hours a week, I'm not saying whatever you can do.
• 10:30
  Steve Ramona: I do one hour a month for podcasts and two hours a month for business mentoring at no cost.
• 10:39
  Steve Ramona: So it's three hours outta my month.
• 10:40
  Steve Ramona: Is it affecting my business?
• 10:42
  Steve Ramona: Hell no.
• 10:43
  Steve Ramona: It's building my business.
• 10:45
  Steve Ramona: Because the universe goes Steve.
• 10:48
  Steve Ramona: I'm proud to say this.
• 10:50
  Steve Ramona: You're helping people, you're doing good things.
• 10:53
  Steve Ramona: I did a business mentoring Monday with three ladies before we got off there.
• 10:58
  Steve Ramona: Oh my God.
• 10:59
  Steve Ramona: Thank you, Steve.
• 10:59
  Steve Ramona: Oh my God, we've learned so much.
• 11:01
  Steve Ramona: I appreciate your time.
• 11:03
  Steve Ramona: And one of the ladies I've been working with for four weeks, she wasn't gonna start a business.
• 11:07
  Steve Ramona: Now she's looking to start a business.
• 11:08
  Steve Ramona: She's getting a mentor.
• 11:09
  Steve Ramona: And I tell you the feeling when I got off that Zoom call was just.
• 11:14
  Steve Ramona: It's ecstatic.
• 11:16
  Steve Ramona: The other thing I'm doing besides the podcast and I'm mentoring is in the renewable energy space, we're taking landowners and partnering up with renewable energy.
• 11:24
  Steve Ramona: Power is a big problem in this world and in the United States, for people to grow developers that have projects with their industrial or residential or commercial, we can come in, but now we're building jobs.
• 11:36
  Steve Ramona: We've got a couple Indian reservations or we're serving them, get them jobs, get them revenue.
• 11:42
  Steve Ramona: And it's so cool'cause when you get tie, the social impact to it, philanthropic in a sense.
• 11:48
  Steve Ramona: It's still make money and everybody's happy.
• 11:50
  Steve Ramona: It's a home run.
• 11:50
  Tom Jackobs: That's the heart led business as well.
• 11:52
  Tom Jackobs: Now the renewable, is it that like solar and wind, traditionally?
• 11:57
  Steve Ramona: hydrogen, and wind.
• 11:58
  Tom Jackobs: Okay.
• 11:59
  Tom Jackobs: Oh, cool.
• 11:59
  Steve Ramona: We've got a partner wind iq, who just is the new wind turbine.
• 12:05
  Steve Ramona: You've probably all seen listening.
• 12:06
  Steve Ramona: The big ones, the big propellers.
• 12:08
  Steve Ramona: A thousand birds a month.
• 12:10
  Tom Jackobs: Animals, can't be
• 12:11
  Steve Ramona: be around it.
• 12:12
  Steve Ramona: They're really affecting the environment.
• 12:14
  Tom Jackobs: They're not.
• 12:14
  Steve Ramona: good and they're la of are being torn down.
• 12:17
  Steve Ramona: This one is 30 feet tall, doesn't use propellers.
• 12:20
  Steve Ramona: Uses one box that spins.
• 12:23
  Tom Jackobs: Oh.
• 12:24
  Steve Ramona: So you can put in your backyard and power your house and the big ones need about 13 miles an hour wind, which is a lot of wind to really get going.
• 12:34
  Steve Ramona: Plus, there's hydrogen in the bottom of that.
• 12:36
  Steve Ramona: Then it's not, but it, possibly could be.
• 12:39
  Steve Ramona: Ours is two and a half miles an hour and it's generating power.
• 12:44
  Tom Jackobs: Oh wow.
• 12:44
  Steve Ramona: Maintenance in once every three years.
• 12:47
  Steve Ramona: 'Cause it's just one unit.
• 12:48
  Tom Jackobs: Yeah.
• 12:49
  Steve Ramona: can paint, you can make it aesthetic.
• 12:51
  Steve Ramona: We've got people thinking about putting this in a park and having the kids paint on it with graphics and pictures and stuff to make it pretty, even though it's a, it's a renewable energy.
• 13:01
  Steve Ramona: And the other ones you just can't do that.
• 13:03
  Steve Ramona: So we're excited because we're bringing on new technology.
• 13:06
  Steve Ramona: It's really gonna change the world.
• 13:07
  Tom Jackobs: It's cool because it's a smaller footprint as well.
• 13:10
  Steve Ramona: Yep, exactly.
• 13:11
  Tom Jackobs: Yeah, I I live in Taiwan and there's huge amount of the wind projects going offshore and it's, and there's some onshore as well.
• 13:21
  Tom Jackobs: And I tell you what, those big propellers, and it's just a eyesore to be honest.
• 13:26
  Tom Jackobs: Yeah.
• 13:27
  Steve Ramona: It really is, and they're not working all the time because of the 13 mile.
• 13:31
  Steve Ramona: So you got that eyesore there that's not really helping the power.
• 13:34
  Steve Ramona: And fortunately this is going to be, make a big change.
• 13:36
  Steve Ramona: Make a big difference.
• 13:37
  Tom Jackobs: Oh, that's cool.
• 13:38
  Tom Jackobs: Awesome.
• 13:39
  Tom Jackobs: So the crux of the show is really about how you balance making a profit and still being heart led.
• 13:47
  Tom Jackobs: So you, at the top of the show, in your introduction, it's, 5.5 billion in projects, and I'm sure a lot of people are like, oh.
• 13:56
  Tom Jackobs: Not heart led with that, but how are we balancing or how are you balancing the profit and the heart led piece of it
• 14:04
  Steve Ramona: More abundance I get.
• 14:07
  Steve Ramona: More abundance I can give.
• 14:08
  Tom Jackobs: Perfectly said.
• 14:09
  Steve Ramona: If I make 10 million this year.
• 14:11
  Steve Ramona: I can go build a home sports complex for kids.
• 14:15
  Steve Ramona: To have some place they can go, get outta the house, get off the cell phone and play basketball, hit a baseball, gaming, whatever that may be, but getting kids back to community right off the bat, that's one of my goals.
• 14:27
  Tom Jackobs: Oh, that's lovely.
• 14:28
  Steve Ramona: Not all successful people with a lot of money do that.
• 14:32
  Tom Jackobs: But
• 14:33
  Steve Ramona: that's what I'm gonna do.
• 14:33
  Steve Ramona: And the guys I've talked to.
• 14:35
  Steve Ramona: Have done that.
• 14:37
  Steve Ramona: It just leads to more abundance.
• 14:39
  Tom Jackobs: Yeah.
• 14:39
  Tom Jackobs: Yeah.
• 14:39
  Steve Ramona: You get abundance, you give it, you get more abundance.
• 14:42
  Steve Ramona: You give it.
• 14:43
  Steve Ramona: It becomes this beautiful cycle of everybody's happy.
• 14:47
  Steve Ramona: When you do something, I watch stories.
• 14:49
  Steve Ramona: You've probably seen stories, you know that quick one.
• 14:53
  Steve Ramona: My wife was showing me good morning America.
• 14:54
  Steve Ramona: This young kid has been in a hospital 17 times and arthritis and not a good life so far, and they walked up to him and they said, here's a thousand dollars or two tickets to the Philadelphia Eagles game.
• 15:08
  Steve Ramona: He's a big Eagles fan.
• 15:08
  Steve Ramona: He lives in Philadelphia.
• 15:09
  Steve Ramona: He took the tickets.
• 15:10
  Steve Ramona: He's never been.
• 15:11
  Tom Jackobs: Yeah.
• 15:13
  Steve Ramona: What this guy did, which is what I would do and I take it would love to do, is he goes, you know what?
• 15:18
  Steve Ramona: Here's the thousand dollars.
• 15:20
  Steve Ramona: Wow.
• 15:21
  Steve Ramona: Now the kid's got a thousand dollars.
• 15:23
  Tom Jackobs: Yeah.
• 15:24
  Tom Jackobs: But.
• 15:24
  Steve Ramona: what he did was he stood at the counter, at the checkout stand.
• 15:30
  Steve Ramona: He bought everybody's groceries until a thousand dollars was gone.
• 15:33
  Steve Ramona: Hey, let me get you groceries today.
• 15:35
  Steve Ramona: Never kept any thousand dollars.
• 15:38
  Tom Jackobs: Wow.
• 15:39
  Steve Ramona: Heartfelt from a kid, but that's what heartfelt business does.
• 15:43
  Steve Ramona: That story.
• 15:44
  Steve Ramona: Now, here's the end of the story.
• 15:46
  Steve Ramona: Bradley Cooper huge Philadelphia Eagles fan.
• 15:49
  Steve Ramona: They had this kid in his family of Good Morning America and they brought the Eagles cheerleader.
• 15:54
  Steve Ramona: They made all hoopla about this, which is really cool.
• 15:57
  Tom Jackobs: Yeah.
• 15:57
  Tom Jackobs: That's awesome.
• 15:57
  Steve Ramona: Gave him a little toy of the mascot.
• 15:59
  Steve Ramona: He gave it to his sister.
• 16:01
  Steve Ramona: Amazing.
• 16:01
  Steve Ramona: But Bradley Cooper comes running out and gives him four tickets to the Super Bowl
• 16:06
  Tom Jackobs: Oh my gosh.
• 16:07
  Steve Ramona: For the whole family.
• 16:08
  Steve Ramona: Now he's only second game ever.
• 16:10
  Steve Ramona: Eagles are playing and Bradley Cooper had him in his arms.
• 16:14
  Steve Ramona: If he watch the Super Bowl, if anybody watch the Super Bowl, the kid that was in his arms this kid I'm telling you about.
• 16:21
  Tom Jackobs: Oh
• 16:22
  Steve Ramona: That's what a heartfelt business.
• 16:24
  Steve Ramona: He didn't give the thousand dollars away to go to the Super Bowl.
• 16:28
  Steve Ramona: He had no idea.
• 16:30
  Steve Ramona: He just did it.
• 16:33
  Steve Ramona: That's what happens when your heartfelt business and your abundance leads to more.
• 16:37
  Steve Ramona: But how many people did he feed?
• 16:39
  Steve Ramona: How many of those people barely can pay their groceries, have debt?
• 16:42
  Steve Ramona: They're adding more debt now, they don't have.
• 16:46
  Steve Ramona: Another quick story.
• 16:47
  Steve Ramona: I love talking about this stuff.
• 16:49
  Steve Ramona: So I tell people when you are having a tough day and things aren't falling in place, go serve somebody.
• 16:54
  Steve Ramona: What a great way to get outta the funk.
• 16:55
  Steve Ramona: Maybe it's five minutes, five hours, but it's a good thing to do.
• 16:58
  Steve Ramona: The universe loves that and gets you outta your head a lot.
• 17:03
  Steve Ramona: So I did that.
• 17:04
  Steve Ramona: A lot of things were happening that day, so I left at two o'clock.
• 17:07
  Steve Ramona: I don't usually leave my office.
• 17:08
  Steve Ramona: I went to a grocery store and stood in line.
• 17:12
  Steve Ramona: Nobody was there, but this lady had a baby in her arms and I just leaned to the clerk.
• 17:17
  Steve Ramona: I'm in California, so this is why the kid respond.
• 17:19
  Steve Ramona: He goes, dude.
• 17:22
  Steve Ramona: Dude, what are you doing?
• 17:23
  Steve Ramona: You don't buy people's groceries?
• 17:25
  Steve Ramona: Dude that's crazyI said I said, just do me a favor.
• 17:28
  Steve Ramona: It's something I had a call, I had this feeling and finally did it.
• 17:32
  Steve Ramona: It was a lot of money, but it doesn't matter.
• 17:33
  Steve Ramona: So I buy my groceries and I walk out and she starts tearing up.
• 17:37
  Steve Ramona: Her name was Debbie.
• 17:38
  Steve Ramona: And I said, oh, Debbie, I'm, I did not wanna upset you.
• 17:42
  Steve Ramona: She could know Steve.
• 17:43
  Steve Ramona: I'm super joyful right now.
• 17:45
  Steve Ramona: My husband lost his job last week.
• 17:47
  Steve Ramona: We didn't know how we were gonna pay for the food for our baby.
• 17:51
  Tom Jackobs: Wow.
• 17:52
  Steve Ramona: I stepped back and I said, thank you.
• 17:54
  Steve Ramona: I appreciate that and it was a great thing that I did, but there's a greater thing that's gonna happen.
• 18:00
  Steve Ramona: Why I subconscious, what I was thinking was wanted to give, wanted to serve without recourse.
• 18:07
  Steve Ramona: Look what happened.
• 18:08
  Steve Ramona: But what's gonna happen when Debbie goes home and talks to her husband?
• 18:11
  Tom Jackobs: Wow.
• 18:13
  Steve Ramona: Tell that story.
• 18:15
  Steve Ramona: And most of the time, not all the time, but most of the time.
• 18:18
  Steve Ramona: How can we help somebody else?
• 18:20
  Steve Ramona: And then you get the chain of events.
• 18:23
  Tom Jackobs: Yep.
• 18:23
  Steve Ramona: that's all happened without me thinking about was just to me as a spiritual Holy Spirit was calling me to.
• 18:29
  Steve Ramona: To help her out.
• 18:30
  Steve Ramona: I got the money.
• 18:31
  Steve Ramona: I just, she had a baby.
• 18:32
  Steve Ramona: Maybe it was the baby, I don't know.
• 18:34
  Steve Ramona: What look what transpired with a heartfelt activity or a heartfelt business.
• 18:40
  Steve Ramona: It's why I absolutely love your show and love you as a host because this is a game changer for people.
• 18:49
  Steve Ramona: And you need to listen to these shows, not just my others, because it can make a change in somebody's life and impact and difference.
• 18:57
  Tom Jackobs: Yeah, if there were more people doing exactly what you did, the world would be such a more, a richer place because of it.
• 19:05
  Tom Jackobs: And a couple things came to mind when you were talking about that.
• 19:08
  Tom Jackobs: I had an experience where I was going through a drive through at Starbucks and somebody had started the buy behind me thing.
• 19:15
  Tom Jackobs: And so everybody was like.
• 19:18
  Tom Jackobs: Okay, so they bought my coffee.
• 19:20
  Tom Jackobs: Now I'm gonna buy them, but their coffee too.
• 19:22
  Tom Jackobs: And it was just this chain of reaction and it was such a great, I was like, this is like really cool.
• 19:27
  Tom Jackobs: I hope they don't have five lattes behind me.
• 19:31
  Tom Jackobs: Something like that.
• 19:33
  Steve Ramona: That's great coffee.
• 19:34
  Steve Ramona: Come on let's go.
• 19:35
  Steve Ramona: Yeah.
• 19:37
  Steve Ramona: Oh yeah.
• 19:38
  Steve Ramona: How did you feel for the next few hours you remember?
• 19:41
  Tom Jackobs: I told lots of people about it too, because that's what we do when something like extraordinary happens, we tell more people about it.
• 19:49
  Tom Jackobs: And the negative side and the positive side.
• 19:51
  Tom Jackobs: You get a, if you get a complaint, there's 10 other people that have that same complaint and they tell 10 people about their complaint.
• 19:59
  Tom Jackobs: But with.
• 20:00
  Tom Jackobs: With the good things that happen that are extraordinary, people tell other people.
• 20:05
  Tom Jackobs: And it's just that great change.
• 20:06
  Steve Ramona: Oh my God.
• 20:07
  Steve Ramona: You open the door, watch out.
• 20:08
  Steve Ramona: 'cause this is a huge door you just opened.
• 20:11
  Steve Ramona: If all the entire world learn how to,'cause I get asked all the time, Thomas, you.
• 20:14
  Steve Ramona: You like an expert.
• 20:15
  Steve Ramona: You're probably bigger than I am.
• 20:17
  Steve Ramona: We know how to serve.
• 20:17
  Steve Ramona: We figure it out.
• 20:18
  Steve Ramona: We ask and listen.
• 20:20
  Steve Ramona: I have this principle.
• 20:21
  Steve Ramona: Ask.
• 20:22
  Steve Ramona: Ask.
• 20:22
  Steve Ramona: Shut up.
• 20:23
  Steve Ramona: Listen.
• 20:24
  Steve Ramona: Shut up.
• 20:25
  Steve Ramona: 'cause that's how you can serve.
• 20:26
  Steve Ramona: Oh, what do they really need?
• 20:27
  Steve Ramona: They will tell you.
• 20:28
  Steve Ramona: So I go to restaurants all the time and I've been doing it for years.
• 20:32
  Steve Ramona: And I'll grab a, gotta be genuine, I'll grab the waitress or waiter and go, Hey, can you grab your manager?
• 20:39
  Steve Ramona: Oh, what's up?
• 20:40
  Steve Ramona: Can I help you?
• 20:40
  Steve Ramona: Oh, no, can you grab your manager?
• 20:42
  Steve Ramona: I do that purposely because I'll watch and they walk over and it's this, the, they're like, what the hell?
• 20:48
  Steve Ramona: Figure it out.
• 20:49
  Steve Ramona: What did you do?
• 20:49
  Steve Ramona: What?
• 20:50
  Steve Ramona: What am I walking into?
• 20:52
  Steve Ramona: And I did this at a cheese factory.
• 20:55
  Steve Ramona: We're at the bar.
• 20:56
  Steve Ramona: She was great.
• 20:56
  Steve Ramona: We only had five pot stickers and had six.
• 20:58
  Steve Ramona: She told us right away, we're discounting your product.
• 21:01
  Steve Ramona: We ran out.
• 21:02
  Steve Ramona: We're sorry.
• 21:03
  Steve Ramona: She was serviceable.
• 21:05
  Steve Ramona: Water was all that.
• 21:06
  Steve Ramona: She was really good.
• 21:08
  Steve Ramona: So I did that.
• 21:08
  Steve Ramona: Her manager walked over, shaking, physically shaking and said no.
• 21:13
  Steve Ramona: And why do we do that?
• 21:14
  Steve Ramona: And then that's the crazy thing to me, and I'll go, I went to her and said, this is one of the best waitresses I've worked with.
• 21:21
  Steve Ramona: If I had a restaurant, I'd take her from you.
• 21:23
  Steve Ramona: That's how good she was.
• 21:25
  Steve Ramona: You're not starting a restaurant, I you.
• 21:26
  Steve Ramona: No.
• 21:26
  Steve Ramona: All I'm just telling you.
• 21:27
  Steve Ramona: That's how good she was freaking out a little bit.
• 21:30
  Steve Ramona: To really serve even more when you do this and audience go out and do that.
• 21:34
  Steve Ramona: And by the way, people's names and call'em by their names.
• 21:38
  Tom Jackobs: Yeah.
• 21:38
  Tom Jackobs: That's a
• 21:38
  Steve Ramona: simple way to serve people.
• 21:40
  Steve Ramona: So I said Terry was her name.
• 21:42
  Steve Ramona: I said, how often do you hear this?
• 21:44
  Steve Ramona: Steve, I've been here a year.
• 21:45
  Steve Ramona: I've probably heard it twice.
• 21:47
  Steve Ramona: My staff is doing good in a year.
• 21:50
  Steve Ramona: Yeah,
• 21:51
  Tom Jackobs: yeah.
• 21:52
  Steve Ramona: I've talked to over 150 managers now.
• 21:54
  Steve Ramona: About 140 of them get one or two a year.
• 21:57
  Steve Ramona: The other 10 were just such good, and they ask, Hey, staff is doing good.
• 22:01
  Steve Ramona: Let no so audience, here's a tip and I'm gonna write a book about this.
• 22:06
  Steve Ramona: Be a better customer.
• 22:09
  Steve Ramona: Don't just be complaining.
• 22:12
  Steve Ramona: We have customer service books all over the internet, all over Amazon, and they're great.
• 22:18
  Steve Ramona: But also flips on the customer side, And yelling at somebody because their food was cold.
• 22:25
  Steve Ramona: You could do that or go, Hey Thomas, you know my food's cold.
• 22:28
  Steve Ramona: Can you check it out and see what we can do?
• 22:29
  Steve Ramona: Oh my God, it is cold.
• 22:30
  Steve Ramona: Let me fix that for you.
• 22:32
  Tom Jackobs: Yeah.
• 22:32
  Tom Jackobs: Yeah.
• 22:33
  Tom Jackobs: Being a better customer you'ree gonna one, get better service because you are complimentary and people want to do business with you.
• 22:43
  Tom Jackobs: As my mama says, you can get more flies with honey than with vinegar.
• 22:47
  Steve Ramona: Amen.
• 22:48
  Steve Ramona: I did this to another place bj doesn't matter.
• 22:51
  Steve Ramona: Sports BJ Sport.
• 22:52
  Steve Ramona: And we did this with a waitress.
• 22:55
  Steve Ramona: The manager came over.
• 22:56
  Steve Ramona: She was super excited.
• 22:57
  Steve Ramona: Oh my God, I really appreciate it.
• 22:59
  Steve Ramona: The waitress came back, she goes, you know what?
• 23:01
  Steve Ramona: I work at the four nine ERs stadium.
• 23:03
  Steve Ramona: You guys ever come by?
• 23:04
  Steve Ramona: I'll get you free drinks.
• 23:06
  Tom Jackobs: Oh my gosh.
• 23:07
  Steve Ramona: Now.
• 23:07
  Steve Ramona: I didn't say she was good.
• 23:08
  Steve Ramona: I was being genuine'cause she was good.
• 23:11
  Steve Ramona: This is the heartfelt business again.
• 23:13
  Steve Ramona: I'm gonna go back to your podcast.
• 23:15
  Steve Ramona: The ROI.
• 23:16
  Steve Ramona: You don't know what it's gonna be.
• 23:17
  Steve Ramona: I didn't ask for it, but it does happen.
• 23:20
  Steve Ramona: Doesn't happen all the time.
• 23:21
  Steve Ramona: Absolutely not.
• 23:23
  Steve Ramona: We get fearful when we serve and heartfelt when, where, and how is it gonna happen?
• 23:29
  Steve Ramona: Take that outta your mindset.
• 23:30
  Steve Ramona: Just do take action.
• 23:32
  Steve Ramona: Do take action.
• 23:33
  Steve Ramona: It'll eventually happen, and sometimes big and sometimes small.
• 23:37
  Tom Jackobs: Yeah, and I wanna go back a little bit where you said about just shutting up and listening to the other person.
• 23:43
  Tom Jackobs: 'cause they'll tell you exactly what they want and that is exactly the sales philosophy that I have as well.
• 23:49
  Tom Jackobs: When you're sitting with a prospect, it's you ask the question and then you zip it up and shut up and let them talk.
• 23:58
  Tom Jackobs: There's so many salespeople that go into a conversation and it's just yep.
• 24:02
  Tom Jackobs: This, I'm so great.
• 24:03
  Tom Jackobs: This is so great.
• 24:03
  Tom Jackobs: My product's wonderful.
• 24:05
  Tom Jackobs: They know nothing about that prospect, and so this, not only is it heart-led business, but in sales and every aspect of life, the more you ask and just shut up and listen, the richer you're going to be in knowledge and just making those connections with people.
• 24:21
  Steve Ramona: Yeah, I've never said this on a podcast and I'm gonna say it now.
• 24:25
  Steve Ramona: There's people that do like this.
• 24:27
  Steve Ramona: How long have you been in business?
• 24:28
  Steve Ramona: 10 years.
• 24:29
  Steve Ramona: Okay.
• 24:29
  Steve Ramona: Why do you do your business?
• 24:30
  Steve Ramona: Oh, I'm passionate about helping kids.
• 24:32
  Steve Ramona: And then it's you know what?
• 24:33
  Steve Ramona: I've got this software you need to buy because it'll help you grow.
• 24:37
  Steve Ramona: Yeah.
• 24:37
  Steve Ramona: They asked questions, but they didn't show up and listen.
• 24:40
  Tom Jackobs: They didn't listen.
• 24:41
  Steve Ramona: cause I hear people say I ask questions all the time, and I go through a scenario and they're like, you didn't listen to one thing?
• 24:45
  Steve Ramona: I said,
• 24:47
  Tom Jackobs: That's an interrogation.
• 24:51
  Steve Ramona: That's it.
• 24:51
  Steve Ramona: Let me borrow that.
• 24:53
  Tom Jackobs: Yeah.
• 24:53
  Tom Jackobs: Sometimes it feels like that.
• 24:55
  Tom Jackobs: I was on a podcast interview that was an interrogation.
• 24:58
  Tom Jackobs: It felt like, because there was no conversation, there was no like banter back and forth, which makes it a lot more interesting for people to listen to.
• 25:08
  Tom Jackobs: Sure.
• 25:08
  Steve Ramona: yeah it's, that's what podcasts should be.
• 25:10
  Steve Ramona: And these are gifts.
• 25:11
  Tom Jackobs: Yeah.
• 25:12
  Tom Jackobs: I see at the
• 25:12
  Steve Ramona: end of my, all my podcast, subscribe to my YouTube channel, but not so I have subscribers.
• 25:17
  Steve Ramona: But you have that link'cause it gets sent to you and if you listen to it and it resonates with you, or you can help somebody another way to serve, send them that podcast link.
• 25:27
  Steve Ramona: Go, Hey, I just listened to Thomas.
• 25:29
  Steve Ramona: Oh my God.
• 25:29
  Steve Ramona: A couple of these tips you were talking about.
• 25:32
  Steve Ramona: And maybe they reach out, maybe they don't.
• 25:33
  Steve Ramona: Maybe the podcast answers their questions.
• 25:36
  Tom Jackobs: Yeah.
• 25:36
  Steve Ramona: You just gave that Christmas gift on a Saturday February 29th or March 1st, you gave a Christmas gift.
• 25:44
  Tom Jackobs: Yeah.
• 25:45
  Tom Jackobs: Oh, that's brilliant.
• 25:46
  Tom Jackobs: Steve, this has been just a wonderful conversation.
• 25:48
  Tom Jackobs: I can't believe that we're almost at time here.
• 25:51
  Tom Jackobs: But so many great nuggets and I think this is definitely an episode people need to listen to a couple times to really let it sink in.
• 25:59
  Tom Jackobs: But yeah, the giver mentality is so important in business.
• 26:03
  Tom Jackobs: So how can people learn a little bit more about what you do?
• 26:06
  Tom Jackobs: And get connected with the super connector.
• 26:10
  Steve Ramona: I love that stever1961@gmail.
• 26:13
  Steve Ramona: My email.
• 26:15
  Steve Ramona: Email me anytime.
• 26:16
  Steve Ramona: LinkedIn.
• 26:17
  Steve Ramona: I play on LinkedIn all the time.
• 26:18
  Steve Ramona: Steve Ramona, R-A-M-O-N-A.
• 26:21
  Steve Ramona: Should be the only Steve Ramona, but either one of those ways you can connect with me.
• 26:24
  Steve Ramona: You could check out website for our energy renewable energy anemosglobal.com, A-N-E-M-O-S global.com, and can know more about some of the projects that we're doing to have a heartfelt business.
• 26:39
  Steve Ramona: And again, I wanna thank you, Thomas.
• 26:41
  Steve Ramona: This is such a great podcast, and more and more people need to hear it, not just because he wants subscribers, but this message has to get out.
• 26:49
  Tom Jackobs: Yeah, definitely.
• 26:50
  Tom Jackobs: Thank you so much for seeing that, Steven.
• 26:51
  Tom Jackobs: Thanks for being on the show.
• 26:52
  Tom Jackobs: I really appreciate it.
• 26:54
  Steve Ramona: Thank you.
• 26:55
  Tom Jackobs: And thank you listeners for watching or listening to the show today.
• 26:59
  Tom Jackobs: We really do appreciate it and make sure you're checking out what Steve is doing and he just gave you his Gmail account so send him an email and see those gifts come back to you a hundred percent, a hundred times over.
• 27:11
  Tom Jackobs: And if you could do me a solid favor and do what other considerate listeners are doing, and that is giving the show a rating and review.
• 27:18
  Tom Jackobs: 'cause that helps us share the show with more people and makes it gets found.
• 27:22
  Tom Jackobs: So if you could do that for me, I would certainly appreciate it and I know you'll feel great by doing it.
• 27:27
  Tom Jackobs: And until next time, lead with your heart.
• 27:31
  Speaker 2: You've been listening to the heart-led Business Show, hosted by Tom Jackobs.
• 27:36
  Speaker 2: Join us next time for another inspiring journey into the heart of business.