Latest / Cloud Wars Live with Bob Evans
Why ServiceNow Flow Could Change Enterprise IT Service Management
In today's Cloud Wars Minute, I examine ServiceNow's launch of Flow and why its rapid deployment and one-click automation capabilities could change employee service management.
Highlights
00:03 — ServiceNow has launched Flow. It's a standalone, conversational AI-native service desk designed to handle employee requests through Slack, Microsoft Teams, and email. This means users can bypass those traditional portals and ticketing systems altogether. So, what's Flow? Well, essentially, it's a startup-like offering within ServiceNow, and its big selling point is speed and simplicity.
00:48—…
The skinny
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