Latest / Construction Champions Podcast
Your Business Problems Are NOT Your Customer's Problem
Your employee called out.
Someone quit.
A truck broke down.
You're short-staffed.
The schedule is packed.
Those are real problems.
But they're your business problems, not your customer's problems.
In this solo episode of Construction Champions, Ron Nussbaum tackles an uncomfortable mistake construction and home service companies make every day: using internal business problems to explain why they can't deliver what they promised.
Being transparent with customers matters.
But there's a difference between communicating professionally and unloading every problem happening inside your company…
The skinny
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