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Transcript

Classic Moment: Online Shopping · Billy & Lisa in the Morning

• 0:00
  Speaker 1: I'm still waiting for an object. It just doesn't seem
• 0:03
  Speaker 1: to be anywhere.
• 0:03
  Speaker 2: I am too.
• 0:04
  Speaker 1: It hasn't even shipped yet. And there's never anyone to
• 0:06
  Speaker 1: talk to.
• 0:06
  Speaker 2: No, that's the thing that drives me crazy. You're just
• 0:09
  Speaker 2: waiting for someone to get back to your email.
• 0:12
  Speaker 1: Yeah, especially if you're looking for your refund.
• 0:14
  Speaker 3: Exactly. All of a sudden, nobody's available.
• 0:18
  Speaker 1: Let's go to the phones. Fran is checking in from
• 0:21
  Speaker 1: North Andover. Fran, are you missing an item?
• 0:25
  Speaker 2: Yeah, so.
• 0:27
  Speaker 4: I ordered a bunch of stuff from Target, from Aloe, whatever.
• 0:31
  Speaker 4: Both of the packages say they were delivered. Well, they
• 0:34
  Speaker 4: weren't because I didn't get them. So I'm like, what
• 0:37
  Speaker 4: is going on? These are two packages, came at different times.
• 0:40
  Speaker 4: They're both not here. So I ordered stuff also from Lululemon,
• 0:44
  Speaker 4: and I just so happened to be home when the
• 0:46
  Speaker 4: FedEx driver pulls up. He sat in his truck and
• 0:50
  Speaker 4: yeeted my package like a football in the middle of
• 0:53
  Speaker 4: my lawn. And drove away.
• 0:55
  Speaker 2: Whoa.
• 0:55
  Speaker 4: I was like, what are you doing? I ran out.
• 0:59
  Speaker 4: I ran out to the end of my driveway and
• 1:01
  Speaker 4: I caught him right before he drove away. And I
• 1:03
  Speaker 4: was like, dude, what are you doing? Like, I've lost
• 1:06
  Speaker 4: two packages because clearly you're throwing them and just leaving them.
• 1:10
  Speaker 4: The wind blowing them whatnot. And he goes, oh, so
• 1:12
  Speaker 4: where do you want them.
• 1:13
  Speaker 5: On the front steps?
• 1:14
  Speaker 4: Like, where do you want them? And I go, yeah,
• 1:16
  Speaker 4: where else would I want them?
• 1:18
  Speaker 2: Yeah, that's like the basic, like the bare minimum, just
• 1:21
  Speaker 2: on the step.
• 1:22
  Speaker 1: And the package was late as well, right?
• 1:25
  Speaker 4: Yeah.
• 1:26
  Speaker 2: Yeah.
• 1:27
  Speaker 4: And I was so frustrated. I'm like, my packages are
• 1:30
  Speaker 4: being lost because he's yeeting them across my lawn.
• 1:32
  Speaker 3: I always wondered that. When it says fragile, do we
• 1:37
  Speaker 3: think that the drivers really pay extra special attention to
• 1:40
  Speaker 3: the fragile? Absolutely not.
• 1:41
  Speaker 1: I would hope so, but you're right.
• 1:42
  Speaker 3: They could do just a little toss.
• 1:44
  Speaker 1: What if he tossed it on the lawn and bounced
• 1:46
  Speaker 1: behind a bush and nobody ever found it? I'm sure
• 1:48
  Speaker 1: that's what happens. Yeah. The landscaper will find it in
• 1:51
  Speaker 1: the spring and say, Hey, was this yours? I gotta say.
• 1:55
  Speaker 3: I have not witnessed that. We get a lot of
• 1:57
  Speaker 3: deliveries at the house and they're always great.
• 1:59
  Speaker 5: Yeah.
• 1:59
  Speaker 2: They always, they place them.
• 2:01
  Speaker 5: Yeah. Yeah.
• 2:01
  Speaker 1: You know what else is weird that's going on with
• 2:03
  Speaker 1: online shopping though, is you keep getting texts from different people.
• 2:06
  Speaker 1: I've got five different drivers claiming to have my package like,
• 2:11
  Speaker 1: and none of them ever shows up and they've given,
• 2:13
  Speaker 1: you know, detailed instructions on when they're coming and the
• 2:17
  Speaker 1: fact that they've got the item. I just picked it
• 2:19
  Speaker 1: up at such and such a place. I'm on my way.
• 2:22
  Speaker 1: On your way to where? Because you never came to me.
• 2:24
  Speaker 3: And you got to be careful with those texts too
• 2:26
  Speaker 3: because some of those are scams.
• 2:28
  Speaker 6: Yes.
• 2:29
  Speaker 3: So never click the links in those text messages.
• 2:31
  Speaker 1: Well, I got a text from Feliciano, the driver, like
• 2:35
  Speaker 1: 1 in the morning. And I'm like, Jose Feliciano is
• 2:38
  Speaker 1: delivering now?
• 2:39
  Speaker 3: Oh, Jose? Is that who brought the brackets?
• 2:42
  Speaker 1: It could have been.
• 2:42
  Speaker 3: It was definitely him. Is that what he's doing now?
• 2:45
  Speaker 6: Yeah.
• 2:45
  Speaker 3: Feliz Navidad, baby.
• 2:47
  Speaker 1: Yes.
• 2:47
  Speaker 5: So on Amazon, I am so lazy that I haven't
• 2:51
  Speaker 5: deleted my other debit cards I have linked to my account.
• 2:54
  Speaker 5: So I have a couple linked to my account. And
• 2:56
  Speaker 5: I ordered a bunch of things with this credit card
• 2:59
  Speaker 5: that or debit card that was expired that I forgot.
• 3:03
  Speaker 5: So when I went to go look at my Amazon
• 3:04
  Speaker 5: order a couple days ago and see that it wasn't,
• 3:06
  Speaker 5: it was canceled. And I was like, what is going on?
• 3:09
  Speaker 5: And I ordered it with the wrong card, so some
• 3:12
  Speaker 5: of the stuff now is not going to be here
• 3:13
  Speaker 5: until January.
• 3:16
  Speaker 1: You know one part that's really good, though, and I've
• 3:18
  Speaker 1: got to give them a shout-out, the FedEx stores that
• 3:20
  Speaker 1: you go to to return something, they couldn't possibly make
• 3:24
  Speaker 1: it any easier. There's one right over here at Station Landing.
• 3:27
  Speaker 1: So Michelle will give me the package that's getting sent
• 3:30
  Speaker 1: back so that I can bring it to Station Landing.
• 3:33
  Speaker 1: But when you bring it in, they're very friendly, very fast.
• 3:37
  Speaker 1: They take your package. They will repack it and label it,
• 3:40
  Speaker 1: and off it goes.
• 3:41
  Speaker 2: Yeah, the system works great.
• 3:42
  Speaker 7: Yeah.
• 3:43
  Speaker 1: I mean, good luck getting your refund, but at least
• 3:45
  Speaker 1: the package is going back to where it came from.
• 3:47
  Speaker 1: You've returned the item. Yes, and there's a record of it.
• 3:50
  Speaker 1: They give you a receipt.
• 3:51
  Speaker 3: How many items does your wife return?
• 3:54
  Speaker 1: Uncountable. Like I'm telling you, she spends half her day
• 3:57
  Speaker 1: repacking stuff or saying, oh, this is going back, wrong size,
• 4:00
  Speaker 1: wrong color.
• 4:01
  Speaker 3: Does she also send food back at restaurants?
• 4:03
  Speaker 1: Never.
• 4:03
  Speaker 5: Never.
• 4:04
  Speaker 3: Okay.
• 4:04
  Speaker 1: Never.
• 4:05
  Speaker 3: Yeah, you don't want to do that. Yeah, never.
• 4:07
  Speaker 7: So I don't really have a bad story with shopping.
• 4:10
  Speaker 7: It was just kind of frustrating and anxiety-ridden. I was
• 4:14
  Speaker 7: able to buy the Vans K-pop Demon Hunters for my
• 4:18
  Speaker 7: daughter for Christmas. But I was on the website for
• 4:21
  Speaker 7: an hour. The website crashed. I was on the app.
• 4:25
  Speaker 7: And then finally I was able to get them.
• 4:28
  Speaker 5: So....
• 4:30
  Speaker 7: It gave me a lot of anxiety, and hopefully they'll
• 4:33
  Speaker 7: be here by Christmas.
• 4:35
  Speaker 2: See, that's the thing. She ordered them and she got them,
• 4:37
  Speaker 2: but are they coming for Christmas?
• 4:41
  Speaker 3: Yeah. Are you going to get the item?
• 4:42
  Speaker 2: Or is this a January delivery?
• 4:44
  Speaker 3: Yeah. Yeah. Don't worry. Just put like an IOU in
• 4:49
  Speaker 3: the gift, in the card.
• 4:49
  Speaker 7: With a picture.
• 4:50
  Speaker 3: A picture of the sneakers.
• 4:51
  Speaker 2: Yeah, that they're coming.
• 4:52
  Speaker 3: It'll be here in January.
• 4:54
  Speaker 6: Hi, this is Selden from Duxbury about the online shopping thing.
• 4:57
  Speaker 6: I think the main culprit for me is when I
• 4:59
  Speaker 6: like something on Instagram and go to buy it off
• 5:02
  Speaker 6: of there, and especially the link to Shop, the site
• 5:05
  Speaker 6: that processes so many payments now. Once you go there,
• 5:09
  Speaker 6: good luck getting anybody in customer service. Even if you
• 5:12
  Speaker 6: find an email address, You're just not going to get anybody.
• 5:16
  Speaker 6: So I think the best thing, and this is what
• 5:18
  Speaker 6: people advise, is to go on a website, not just
• 5:21
  Speaker 6: a link from Instagram.
• 5:22
  Speaker 3: So I ordered three things from Shop yesterday through Instagram
• 5:26
  Speaker 3: and Facebook ads, Christmas gifts. Yeah, yeah. I did get
• 5:29
  Speaker 3: the confirmation email, but the thing with social media marketing now,
• 5:34
  Speaker 3: it's like crazy, especially around the holiday season. There were
• 5:37
  Speaker 3: so many cool things. I saw three things that I
• 5:38
  Speaker 3: wanted that were cool for my wife and my friends.
• 5:41
  Speaker 5: It's easy.
• 5:41
  Speaker 3: It's easy.
• 5:42
  Speaker 2: The other thing is, Like red flag is if they
• 5:46
  Speaker 2: say they're going to ship it to you and the
• 5:48
  Speaker 2: shipping is for free and they don't give you any
• 5:50
  Speaker 2: other option to ship or expedited shipping. That's a red
• 5:54
  Speaker 2: flag because then you have no idea how they're shipping
• 5:57
  Speaker 2: it and how long it's.
• 5:58
  Speaker 3: Going to take. They're going to choose the shipping that
• 6:00
  Speaker 3: takes the longest.
• 6:01
  Speaker 1: Exactly.
• 6:01
  Speaker 3: That's a good point.
• 6:02
  Speaker 1: Yeah.
• 6:03
  Speaker 2: Like I never buy stuff like that now. It's like
• 6:06
  Speaker 2: I always want the option. If I want to pay
• 6:08
  Speaker 2: more to have it shipped overnight, I at least want
• 6:10
  Speaker 2: the option to do so.
• 6:12
  Speaker 1: Another pet peeve of mine with the online shopping is
• 6:15
  Speaker 1: you'll give them the money. They'll gladly take the money,
• 6:18
  Speaker 1: and they will take your order and confirm the fact
• 6:21
  Speaker 1: that they got your order. Thank you. But then a
• 6:24
  Speaker 1: week later, you'll get the notice it's been backordered for
• 6:27
  Speaker 1: like six months.
• 6:29
  Speaker 3: Yeah. I'm telling you, it's very stressful.
• 6:31
  Speaker 1: Just go in the store and get it. If it's
• 6:34
  Speaker 1: not on the shelf, it could be out back on
• 6:36
  Speaker 1: a shelf, or they'll just tell you it's out of stock.
• 6:38
  Speaker 3: Yeah. Yesterday a package came. It was my gift for Lisa.
• 6:43
  Speaker 3: And I'm not going to say what it was, but
• 6:45
  Speaker 3: you could tell it was for a female. It was
• 6:46
  Speaker 3: not underwear, just so you know. And my wife goes, hey,
• 6:50
  Speaker 3: one of your Christmas gifts for me came. I saw it.
• 6:53
  Speaker 3: I'm sorry. It was an accident. And I go, no,
• 6:55
  Speaker 3: that was for Lisa. The look she gave me.
• 6:58
  Speaker 1: Oh, man.
• 6:58
  Speaker 3: What are you talking about?
• 7:01
  Speaker 1: Did you get the eye roll?
• 7:02
  Speaker 4: Oh, great.
• 7:03
  Speaker 3: You're like, okay.
• 7:03
  Speaker 1: You're a real little friend.
• 7:04
  Speaker 3: How do you know I didn't want this?
• 7:07
  Speaker 1: Oh, for your little work friend.
• 7:08
  Speaker 3: Oh, is that your work wife? You and your little show.
• 7:13
  Speaker 6: The worst I've had with online shopping is when they
• 7:16
  Speaker 6: deliver the item and it's not even in your own neighborhood.
• 7:20
  Speaker 4: And then you have to rely on a good Samaritan
• 7:23
  Speaker 4: or a good neighbor who's, again, not in your neighborhood,
• 7:26
  Speaker 4: but like two, three streets away.
• 7:29
  Speaker 5: And they go and they deliver it to you.
• 7:33
  Speaker 1: I had this happen with a package.
• 7:34
  Speaker 5: They randomly threw it around her pool. And, yeah, that sucked.