Latest / The World Knowledge / Finding Hope Through Creativity

Transcript

Finding Hope Through Creativity · The World Knowledge

• 0:00
  Speaker 1: Well, good afternoon, listeners. Thank you for coming on to
• 0:03
  Speaker 1: Lament of Hope podcast. As you guys know, we always
• 0:06
  Speaker 1: have so many interesting guests. And by the time this
• 0:09
  Speaker 1: one comes out, we're nearing our 300th episode, which is
• 0:12
  Speaker 1: really exciting. But I'm talking today with Jennifer Goff, who
• 0:16
  Speaker 1: is the founder of Skip the Line. And I came
• 0:21
  Speaker 1: across this business and I was just so intrigued. I mean, oh,
• 0:25
  Speaker 1: it was just to my mind, it was... Oh yeah.
• 0:27
  Speaker 1: You mentioned how people even will hire someone to help
• 0:30
  Speaker 1: them build a bookshelf, which I have to admit, like
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  Speaker 1: at first I hear that and I'm a little sad
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  Speaker 1: because I'm thinking if I want to build a bookshelf,
• 0:36
  Speaker 1: I usually will ask like my brother-in-law or like my husband,
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  Speaker 1: or I have a neighbor, somebody I could ask and
• 0:42
  Speaker 1: they would be more than happy to come along and
• 0:43
  Speaker 1: help me. And they wouldn't want to be paid. So
• 0:49
  Speaker 1: I was going to ask you like in your work,
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  Speaker 1: do you come across a lot of people who are
• 0:54
  Speaker 1: lonely and kind of sad? I mean, Because some of
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  Speaker 1: these things you mentioned with, especially the bookshelf that hit
• 1:00
  Speaker 1: me or like decorating for a Christmas party. I mean,
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  Speaker 1: usually when I think of it anyway, you have some
• 1:06
  Speaker 1: community or people that would like run to help you.
• 1:08
  Speaker 1: And then, you know, you pick the person who's most
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  Speaker 1: decorative to do this or the person with the best
• 1:13
  Speaker 1: time management to do this. Even wedding planners now can
• 1:16
  Speaker 1: be your friends, you know, who are just really good
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  Speaker 1: at time management. So, yeah, I just... how does that
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  Speaker 1: look like? Like, do you end up becoming a friend
• 1:27
  Speaker 1: to the client that you're with? Not always.
• 1:30
  Speaker 2: I think it depends. I think it could be these people,
• 1:33
  Speaker 2: maybe they recently moved here and a lot of their
• 1:37
  Speaker 2: family or community is not around to help with something
• 1:40
  Speaker 2: like that. It could be that maybe they just don't
• 1:43
  Speaker 2: have anyone that would be interested in helping, which is
• 1:47
  Speaker 2: kind of sad, but they don't really, they don't really
• 1:49
  Speaker 2: tell us that. And a lot of times, so like
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  Speaker 2: With TaskRabbit, that's the app where you can have somebody
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  Speaker 2: come over. Maybe you just move. Maybe you're in college
• 1:58
  Speaker 2: and you're like, who am I going to ask? I
• 1:59
  Speaker 2: just need somebody to help me do this. With ours,
• 2:04
  Speaker 2: you know, it could just be they're already paying us
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  Speaker 2: to do these things. So they're like, hey, can you
• 2:09
  Speaker 2: have somebody from your team come over and assemble this?
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  Speaker 2: just so that maybe they think that they're bothering their
• 2:16
  Speaker 2: family or friends. Because I know some people feel that way,
• 2:19
  Speaker 2: even though if they ask their family or friends, they
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  Speaker 2: would be like, no, you're not bothering me. I would
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  Speaker 2: certainly come help. But I feel like some people, just
• 2:26
  Speaker 2: because they're very busy, they suspect everyone else is very
• 2:30
  Speaker 2: busy and they just don't want to bother. So they're
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  Speaker 2: just like, hey, we already know Jennifer's service, so we're
• 2:36
  Speaker 2: just going to have her team do it. you know,
• 2:39
  Speaker 2: we don't have to worry about scheduling conflicts or this
• 2:41
  Speaker 2: is the mad, it's very easy. So I think it's
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  Speaker 2: more of something like that where it's just convenient for them,
• 2:49
  Speaker 2: you know, rather than lack of community or something like that.
• 2:52
  Speaker 2: But it could be, could be.
• 2:55
  Speaker 1: Have you ever made a personal connection with a client
• 2:57
  Speaker 1: or is there about like, Is there have to be
• 3:00
  Speaker 1: a boundary with personal? Because if you have their phone number,
• 3:03
  Speaker 1: you know, and they're asking you to pick up their
• 3:04
  Speaker 1: dry cleaning, I mean, maybe this sounds silly, but I mean,
• 3:06
  Speaker 1: that's personal. You're like getting their clothes. And then if
• 3:10
  Speaker 1: you're helping someone with a Christmas holiday party, I'm just
• 3:12
  Speaker 1: thinking like, you know, this older lady with gray hair
• 3:16
  Speaker 1: and she has like this classic style she wants and
• 3:19
  Speaker 1: she's telling you the things she loves about Christmas, you know,
• 3:22
  Speaker 1: and you're like, yes, thank you. And you're like putting
• 3:24
  Speaker 1: it together. I mean, I feel like you can't help
• 3:27
  Speaker 1: but come to either dislike or like these people in
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  Speaker 1: some way. How do you do that? Like, do you,
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  Speaker 1: especially for you, like, is it, do you find you
• 3:39
  Speaker 1: have to have a specific boundary on certain topics or
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  Speaker 1: do you find that you end up just coming to
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  Speaker 1: connect with your clients at a more personal level than
• 3:48
  Speaker 1: maybe someone from Starbucks would, who's a barista, you know?
• 3:52
  Speaker 2: Yeah. Oh no, I definitely connect with them. And I
• 3:54
  Speaker 2: think that's what makes them really open to trusting me
• 3:58
  Speaker 2: to handle all of their personal, their. full personal lives.
• 4:02
  Speaker 2: I think it's more so just always knowing that there
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  Speaker 2: is a professional relationship. You know, I've never had a
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  Speaker 2: client that, you know, crossed that boundary with me or
• 4:12
  Speaker 2: anything like that. It's always very comfortable and I'm very
• 4:16
  Speaker 2: good at reading people. So if this person only wants
• 4:20
  Speaker 2: strictly business, we don't ask really much about each other's lives.
• 4:23
  Speaker 2: I mean, maybe I do because I need to know
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  Speaker 2: more about them. But then I have other clients who,
• 4:29
  Speaker 2: you know, they might want to talk to me more,
• 4:31
  Speaker 2: learn more about me, what I did last weekend. So
• 4:35
  Speaker 2: it just really depends. And I kind of adapt to
• 4:38
  Speaker 2: the person. But at the end of the day, you know,
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  Speaker 2: it's always about building that rapport with the client, pretty
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  Speaker 2: much like any business. And then, of course, just remembering
• 4:48
  Speaker 2: that it is a professional relationship. But I've never come
• 4:52
  Speaker 2: across with all of our clients. We have a good
• 4:55
  Speaker 2: client base now. For all of our services, and I've
• 4:57
  Speaker 2: never had an instance where something was like very awkward
• 5:02
  Speaker 2: or uncomfortable or anything like that.
• 5:05
  Speaker 1: Yeah, no, I guess what I was thinking is like,
• 5:10
  Speaker 1: do you ever be end up becoming a counselor in
• 5:12
  Speaker 1: some ways to people?