Breaking down KPI's that actually work
Mike and Scott get into the metric every business owner loves to hate: KPIs. They break down why most businesses pick the wrong ones, and introduce the traffic-light system that replaces pass/fail pressure with a simple "who needs help" culture.
Drinking beer from: Panhead - Port Road Pilsner (5.2%)
Eating a pie from: The Receptionist - Steak and Cheese
You'll learn:
-The difference between lead measures (what you can directly influence) and lag measures (the results you actually want), and why most owners fixate on the wrong one;
-Why a KPI only means something when it connects upward to…
The skinny
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