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AI Customer Service Fails Big | Texas News
Big tech’s AI customer service bot just hit a major snag—hanging up on callers and misrouting them—forcing a delay on its planned rollout. After repeated stumbles in understanding human conversation, the company’s pouring more resources into refining its natural language processing, admitting the complexity of replicating real human interaction is far greater than expected. Customers and employees are feeling the fallout, as the promise of efficiency clashes with frustrating glitches. The race to make AI truly conversational is still a work in progress. Listen in comfort:Get a discount on a…
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