Neal Topf - Callzilla - Clients Want To Understand BPO Culture Not Just Metrics
Neal Topf is the founder and President of Callzilla. He is based in Miami, Florida.
Callzilla is a CX specialist based in the US, but also with delivery centers in Colombia and South Africa.
Peter Ryan called Neal for a conversation about corporate culture - in particular culture inside the BPO environment. Neal recently posted on LinkedIn that a prospective client was impressed with the Callzilla technology and their business proposal, but he wanted to meet the team.
Seeing the team at work and learning about their daily on-the-job culture was really important to this company - he wanted to…
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