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How a Local Pharmacy Beat the Chains with a Delivery Service
Independent pharmacies are closing at an alarming rate, squeezed by mail-order giants and big-box retailers. But one local pharmacy in a small Midwestern town found a surprising edge: a hyper-local delivery service that turns a routine prescription refill into a neighborhood connection. In this episode, Lucas and Luna break down how the pharmacy built a delivery network of retired customers who earn store credit, cutting delivery costs by 40 percent and boosting refill rates by 25 percent within a year. They explore the economics of the model, the trust factor that big chains can't…
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