The Future of Shopping
On the latest episode of The Retail Tea Break Podcast, I’m joined by Miya Knights, author of The Future of Shopping: Using Digital, Data and AI to Win with Customers.
With 27 years’ experience across retail technology as an analyst, editor, author and consultant, Miya brings a practical perspective to how technology is reshaping retail. We explore how retailers can use digital, data and AI to better understand and serve their customers, without losing sight of the fundamentals of great retail.
We discuss:
Needs, missions and journeys – understanding what customers are really trying to…
The skinny
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