John Healy, How Putting AI in the Hands of End Users Is Rewriting the World of Work
Every enterprise transformation starts the same way. Leadership tasks HR with fixing how work gets done. Then procurement. Then a consultancy. Nothing moves. The people who actually do the work are the last ones in the room, and usually they are not in it at all. John Healy ran the experiment in reverse. A high-tech company with 30,000 workers globally handed him free rein. He put the end users in the room and left HR and procurement out of it. Two ground rules: you cannot swap out any technology, and you cannot change any policy. Then he loaded the company's own workflows and policy manuals…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.